Difficult to find.Scotty M.
Trailer Rental & Towing in Alexandria, VA at JT Enterprises
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Alexandria, VA 22310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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I reached out via email three days ago asking about some charges to my bill that I did not approve of and/or was not told about during the initial pickup. The person who initially helped us was a bit rude to us. He was asking us questions and we didn't fully understand what he was asking for and got annoyed when we kept nicely trying to ask him what he meant and come to a resolution. Also the fuel was nearly depleted when we got the vehicle and the reported fuel remaining on the contract was not at all what was actually in the tank. I'd rent U-Haul again, but certainly not from this location.Zachary D.
Location is very sketchy and not convenient.Carlos S.
Fucking awesomeAaron S.
It was hot, with no A/C, and in a very difficult to find location. The people were nice though. Slow, as there was a customer before us, who had trouble, and so had to wait outside in the heat for quite a while.Mark S.
Staff was very friendly and helpful. The location was a bit difficult to get to being down a hilly side street, but convenient to the interstate exit.Peter K.
The personnel were extremely good - I would rate this location as superior!CHARLESHENRY L.
Very good customer service. Let of helping. Thank you very much.padiyaraju A.
Everything went very smoothly. This is the second time I have rented from this location. The inside of the van could have been mopped out before the rental as an extra touch, but it was otherwise in good order and acceptably clean.Lansdale H.
With busy Saturday afternoon, the both guys were very polite, respectful and helpful. Customer service is awesome!!Samuel G.
Customer service ... people were pretty matter of fact and not necessarily willing to help me resolve the confusion when Uhaul sent me there in the first place. Phones were also busy when calling during business hours, no matter how quickly and frequently calls were made. In the end, when I returned the equipment, the gentleman returning it was polite and helpful.KRISTILYNETTE J.
Nothing, excellent jobHaissam A.
Staff was not very personable or helpful.DANIEL B.
The personnel at JT Enterprises were very helpful and pleasant. Overall, it was an excellent experience.Craig V.
The person working was very petty and very unreasonable. The truck I used barley used any gas but just because the gas gas gauge moved slightly he charged me for gas when it was still a half of tank when I got it. I was told by other people after the fact that is the worst location to ever go to. Do not go in vine street ever .Glenn M.
Everything went very smoothly, and the staff was helpful getting the trailer hooked up. The store front could be renovated, but that is just a cosmetic issue. The equipment was in great shape.Lansdale H.
Despite computer issues, they successfully rented me the trailer I needed.George E.
A sign would make the entrance easier to find.Arthur F.
The experience was good. One potential problem: I had to get the keys from the office despite the fact that I was enrolled to the Truck Share 24/7. I was lucky because it was the last few minutes before their closure. I'm not sure how this location would let me pick up the key, had I arrived outside their normal business hours. I would call and validate in case you need the truck outside the business hours. There's a dropbox for returning the key so I guess returning should not be a problem.Erdeniz B.
I already filed a complaint about this, on the phone I was supposed to pay $130, in the office this older guy made me pay $30 more dollars selling me stuff I didn't ask (truck insurance) he said it was the system there was nothing to do about it, I was running out of time my client was waiting for me i Couldn't stay longer to discuss the issue, then today the sent me a new bill $60 dollars more because they say I didn't return the truck on time which I did I got a lot of proof gas receipt and I took pictures, when I get there to the parking spot no one was there I just left the truck next To Others uhaul trucks. So now I cannot trust estimates by phone they sell one thing by phone and they charge more in the office. Worst experience ever. I run my own moving business but I think I have to change of truck rental beside of this.Favio R.
Slightly better directions might help, not extremely easy to find.David F.
U-Haul allowed me to reserve a truck for 09:00 on Jan 2, 2021. This location did not open until 10:00 on Saturday's, which is an hour later than my requested time. The location then gave me a difficult time about returning my truck late, but I explained to them that I requested a 6 hour timeframe and they were late, therefore my timeframe should be extended . Would not recommend coming to this location.JOHNTHOMAS S.
Charged for a dolly that they didn't provide.Dezarae J.
I find it very weird that I had to put a deposit down! Never have I ever had to do that.TALORDELORES J.
They didn't check correctly the equipment. I rented a trailer and I noticed that the tire was in bad condition. (SAFETY FIRST) I'm not recommended this place.MARCELO M.