Pick up location was JV convenient store but the truck was not there. The clerk told me this was wrong location and had to walk there since I was dropped off. UHAUL responded by saying that is their 2nd location but stated no where about them having 2 locations. Took me over an hr to just pick the rental up after all confusion with customer service and proper pick up location.
CHERYL C
Customer Reviews for JV Convenience Store Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not able to get proper information about the towing capacity, limitations and end it up not being able to achieve my goal which was towing back home my RV trailer. Now, I think the hitch ball are not set for RV trailer towing which is contradicting of the statement of high towing capacity that I got informed.
ALI SSuper friendly and helpful people at this location made this a really easy experience. I highly recommend this location
Anita JEvery step along the way was well instructed , concise , and easy to acquire my rental vehicle . I will need to do repeat business with this location and will feel assured in doing so .
TERRY OThe individual running it is having a very hard time as it appears as though he receives no help from U-Haul. But he was very accommodating and attentive to my calls .
PAUL AGreat location
Sina ANothing to improved very satisfied. Thanks
Baljinder SVery friendly and kind people when I went there to rent a furniture dolly.
Leonardo LLarger signage to mark location.
EDGAR GThe only thing I can recommend is giving the dealers copies of the vehicle keys. I locked the set in the vehicle when I turned it back in and they had to call a tow truck. That could have been avoided with a dealer set.
MICHAEL PAbsolutely nothing to improve on!!! These two people are wonderful. They go above and beyond which is a rare trait these days. Highly recommend.
ALANA KThings were just fine..
VICKI GExcellent customer service. 10 ft truck in great shape and clean. Will rent from them again.
Can GIt’s nice and helpful to any one who want moving house.
FRANCIS BU-Haul Neighbourhood locations to pick up the cargo van or 10’ truck have become very convenient and easy for local movings/tasks.
Atta RThe owners at this location are really kind. Great customer service.
Kyla SThe app is super clunky, will only rent in store moving forward.
Sean BYes they charge me 23$ dollars for 8 miles that’s too much I barely drive it only 8 miles .
AHMAD KTruck was so dirty when we picked it up. We had to clean the entire box. It smelt bad inside and the cab looked like it had never been clean. The stirring wheel was sticky.
GLENN EThe system let's you reserve equipment that they don't even have at the location, then you have to pay mileage and gas money to go drive somewhere to buy the equipment you need for the move. No warning either that the truck does not have a ramp. Wake up Uhaul.
Bruce UExtremely friendly service, the provider felt kind and trustworthy. They made the process very seamless and we were on our way.
AIDAN WWell done …and Thank you for everything ..Joe😊🎹🎼🎸
lucien mAll good
Silvande GVery nice place to rent. have rented multiple times from this location without a problem.
Brian BCabin could have been cleaner..,
Calin CVery pleasant experience.
Brian BPerson looking after me was excellent. Nothing to improve.
Murray MCustomer service was excellent. Unfortunately the truck had been carrying dirt/compost prior to our rental and was not cleaned properly; there was a faint manure odour as well.
Glen REasy to pick up and drop off, good customer service. I changed my booking time a few hours before on the app and they were able to accommodate no problem
Ashley PThey were very helpful. I would like more of an explanation of things. But they helped me check the vehicle out and then return it.
Zoe HThis was so easy , thank you !! Blessings 🙏🏻💕
laura MPlease service the trucks. Back left tire was giving me "low air" warning despite filling it, and the alignment was way off, It veers quite a bit to the right. Also the oil life was at 0%. I did not feel safe on the road given these defecits on the vehicle. My whole life was packed in the back of the UHAUL, and I did not feel confident the truck was maintained enough to get me to my destination. Felt dangerous. The convenience store was great, along with the people working there. It was easy to book, pay, and receive the truck. But someone needs to service that truck. It is not safe for the road.
Michael MThe manager was extremely nice person
Deepak DMi pedido llegó antes de lo previsto y en excelente estado. Me encanta TEMU. Gracias. Guadalupe Servín.
Maria GVery friendly and knowledgeable staff
Percy GNothing
Brian CStaff were helpful, knowledgeable, and courteous. It is a small location but for me it was quite convenient. Thanks for the help.
Brian PFriendly courteous service. Would highly recommend.
Richard BVery polite and professional
Patrick BThe self checkout portion of the U-Haul app was very problematic. The app would not recognize JV Convenience store as a return location, the QR code would not scan, and overall the self checkout return system was not user friendly. The manager at JV Convenience store however was very friendly and accommodating.
Renee TI was contacted by an agent to ask if I had dropped off the truck at the designated drop off site. This was done about 45 minutes before the phone call. So obviously there was a mis-communication that has taken place, between where it was dropped off and to let the agent know that the truck was already there.
Johan BPick up was quick and easy, had to extend the return of the truck, Uhaul was very accommodating and happy to help. Thank you!
Michelle CNot sure. Excellent service
Jeffery SThe owner of the convenience store is such a nice person. The check in and check out was extremely fast. The condition of the truck was excellent. Sanitised and spotless and you can tell this operator cares about the trucks and his customers. Would recommend.
Christopher JThe van smelled like marijuana smoke. Likely from people getting into the back of the Van's when unoccupied. Maybe lock them when parked at the location/ febreeze spray before a customer is going to use it.
Jade ZOverall, I was pleased with how swift & accessible the location, the rental truck & equipments /boxes I need for my project. I appreciated how polite, knowledgeable & helpful the convenient store gentleman & lady were. The price they offered me what within my budgeted plan so there were no surprises or excessive fees at the end. Everything was explained well. I liked the convenience of the drop off at night through the app. I appreciated the location was well lit and the box was easy to find. The only 4 things I didn’t like were: 1) how painful it was to press the gas & brake peddles. They were far a part or one was higher than the other. My leg /calve was hurting while I was driving and hurt the next day as well. It was awakened to drive safely with the peddles not comfortable. 2) The truck smelled of farm animals or farm waste. I did not like how the truck smelled. 3) the airbag red light popped up periodically and disappeared on its own 4) the power outlet inside the console did now work. I was running out of phone battery and brought the plug in to use but the outlet that at the front, did not work. Aside form those minor things, I appreciated the rental truck and would certainly use the services in the future without a doubt.
LAUSANNE YExcellent customer service , warm and inviting atmosphere.
Todd RFor some reason at this location I was not prompted to verify the amount of fuel. The amount on the contract vs the actual amount did not match. This resulted in an additional fuel charge even though the truck was returned with more fuel than was there initially. I am extremely unhappy with the customer experience at this location and feel cheated for additional charges. I hope this hasn’t happened to other honest paying customers!
Abby LCustomer service was top notch! Very friendly and super helpful!
Tazmin MThe app was not helpful, I’d rather drop off and have someone go over it. I won’t be going back to a location where you have the app drop off.
Trudy PGreat customer service. Thank you so very much.
Heidi KThis location was very helpful but not impressed with U-Haul with their online reservation process After the online portion was very confusing and we thought we could pay with debit and told we couldn't once we got to the store. Thankfully the store workers helped us figure out we could pay with cash. We were very upset we needed to go all the way to maple ridge to get the truck we needed and were told the day before our move we needed to travel an extra 30 mins to get our truck.
Tyrone WGreat customer service and clean truck 👍
Jaspreet VNothing service was prompt , respectful , quick
Todd RThe gentleman at the counter was friendly and helpful. He took the time to explain the contract. So yes I recommend them 100%
Shawn YPlease tell to customers all the conditions prior to use.
Mahboobullah MThis family company was outstanding!!! He asked me how long I needed the truck, and I told him an hour. Well I'm happy he didn't listen to me and rented it to me for 4 hours. Of course it snowed the day I was moving items, and ended up being a little past my 4 hour rental. I gave him a call to let him know I was falling behind, he checked to see if their was anyone waiting for the truck, which their wasn't, and told me to take my time and drive safely. He made me feel so comfortable in having the truck and was very nice when I came in to hand in my keys. Thank you soo much for your amazing customer service. I will be back in future, and would recommend this location to anyone I know.
THEA ZFriendly and helpful. Truck clean and ready
BRYAN MCustomer service was fantastic, everything was perfect.
ELAINE MThere was some small items (garbage) left by the last person, I cleaned it because I didn’t want it blamed on me
Lori HPeople at the location were nice. I do have comments about the truck & my rental: - No clear way to adjust the side mirrors (neither electric nor manual). I asked the place for help but they didn't know either. - No windshield ice scraper/snow brush in the truck (the morning I rented there was frost on the windows and I had to wait until the defrost cleared it which took some time) - Would have appreciated if the truck was backed into the spot so I could have just drove away instead of having to make back up maneuvers before leaving the lot - I rented for 6 hours and called in hour 4 asking if I could get a small extension (1 hour) as the move was going slower than expected. The place I rented from said "no" or else U-Haul was going to change me an extra $50 - even though there were no other renters lined up for the vehicle and the office was open well past the extended time I wanted to return. Not sure if that is a training issue or what?
JEFFREY G