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janice c
Customer Reviews for JWR Transport Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location at the JWR location, they were helpful and got me on the road with the trailer. This is NOT for this location but what I was told from U-Haul call centre and because of this I won’t be using U-Haul again. I was lied to and said travel on trailers is not charged but I was charged $600 for a one way drop off fee for the trailer when I could have picked a trailer from one location and dropped it off at the same location!! Completely lied to by U-Haul when I called. Again not this location. The cost of this I could of had the trailer for 6 weeks not 3-24hr period… The JWR location, they were helpful and got me on the road with the trailer. Much appreciated.
JOSHUA KThe staff at JWR trucking are absolutely amazing knowledgeable friendly and ready to help, a very good experience dealing with Janis and her staff, I would highly recommend them.
Curtis DStaff at JWR Transport in Veteran is so Great would rent here in the future always!
Pamela MFantastic help and cooperation due to changing plans.
Morgan HI don't know if anything needs to change for the next customer, I found everything to be perfect, at least for me!!!
Darrell FNever good customer service.
Wayne cReturning the truck was super easy and the employee I delt with was super nice and helpful.
Amanda RNot their fault unless told but the windshield wipers did not work on the drivers side and I drove through heavy rain in downtown Edmonton with my head out the window. They stayed late and one of the owners came and found me to direct me to where their location was. Excellent service. Thank you
THERISA RAwesome people and service No improvement needed Thank you
DAVID HLife can be hectic specially before a move. As we planned our move across the country, we booked a trailer a month in advance. When it was time to load and start our journey, U-Haul corporate office majorly let us down. They’d done the very same thing the year before when we moved out west. There was not a single 6x12 trailer anywhere near where we lived. They wouldn’t drive it in to a closer location, so we had to drive 2.5 hours to get a trailer because there wasn’t any in Red Deer or anywhere near. That cost a pretty penny for gas with our 1/2 ton truck. The team at JWR Trucking/U-Haul outlet was amazing and we can’t thank them enough for their help. This team is awesome and will go the extra mile to help in any way they can. Booking on the phone or online is pointless because corporate has very poor communication skills with the outlets, which results in confusion and frustration for the customers. If you need anything from U-Haul, don’t book online or call their centre. Go into your local outlet. They can help you so much better and faster and give you a much better guarantee. Thanks again, to all the team at JWR Trucking / U-Haul in Veteran, AB.
Ernest GI did find the inside of the trailer to be a tad bit dirty... and there was one marker light out but the guy fixed it right away before I left.
Shannon DVery nice people very helpful and friendly too
Garth CVery professional and friendly staff. Great to deal with. Second time in a few months dealing with this company and staff.
William BExcellent service!!
Janice CJanice was friendly, polite and very professional. Will gladly us this location in the future.
Thomas WNo problems with drop off. I phoned and they told me where to find them. Dropped off and done in less then10 minutes.
Gordon OUhaul needs to put the correct tires on the items being rented. All four tires were bad on the car carrier we rented, and one of the tires wasn't even a trailer tire, it was a regular car tire. The entire situation was very scary and unsafe. The customer service was helpful to correct the situation, and the man that came to change the four tires was also kind and helpful, but I'm not sure I'll rent another Uhaul again, It was very unsafe, and ended up losing a half a day driving to get the repairs done. I did inform customer service and their response was extremely lackluster considering the gravity of the situation, and no one seemed surprised that all four tires were bad and had to be replaced,which is alarming to me. Was also unable to get the free month storage rental because they didn't have a unit big enough, and that was one of the reasons I chose to rent the Uhaul for a one way trip. I really feel like there should have been some kind of compensation for this and all I got was the statement, "oh," and at my insistence they agreed to my dropping off the Uhaul at 4pm, instead of 10am.
deanna cThank You for making it easy for the rental. It did the job for us just great. Your service is wonderful and very friendly. Well done !
Carmen PJWR IS A GREAT PLACE , OWNER AND STAFF WERE GREAT !
Robert GGreat service
Brent GNot sure how the speed of processing could be improved, but that seems to be the worse part of pickup
Peter NGreat customer service
Sherry LGood customer service at this location, however others which I had to deal with on this trip was terrible.
David DVery Helpful and Friendly Service.
Brent GNothing the service here was beyond my expectations. Had help hooking up the trailer very friendly. Great people here Thankyou very much
Tim SI had no issues. The lady that runs it was efficient and easy to deal with. I had to get a last minute trailer. I called, she had one, and I got it. Went well.
TANYA WPut proper tires on for Canadian winters
Jarod BHeckofa long way to go to pick up a van - took about 5.5 hours return trip. Closer would have been a lot bettor for our timing for the move.
ian wThe contractor was great to deal with, but we had to travel over 300 km away from our requested pickup location to get the equipment reserved when we needed it. Promised reduction in rental rate did not materialize.
Euclid SVery helpful and personable.
TIM WThe people had no idea I was coming to pick up a rental.
RICHARD TVery accommodating.
CHRISTOPHER ENo one was there again
TRACY BUhaul was dirty and covered in ashes and dirt.. location did not look like a uhaul dealer
TANYA Mhave a closer location to Provost
DAVID CKeep your equipment clean.
GORDON GEverything was great
Brain GThe staff at JWR were by far the most helpful and friendliest I have encountered. They went above and beyond what they need to do.
James GEverything was good at this location
BRIAN GThe location was small and the staff were unavailable at that time. But drop off was facilitated by a drop box. Very convenient.
DAVID AI was miss billed causing me to have 2X 29.00 over limit fees on my credit card
Mathew TWent out of there way to help with a blown tire even tho it was after hours.
Steven SThese guys rock thank you Wayne and Janice. Byron
BYRON GI dropped the trailer off yesterday no one even looked at it He just said park it then today I had a phone call telling me I had to drop trailer by two pm
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