Customer Reviews for JA Cameron Ltd
(U-Haul Neighborhood Dealer)

617 reviews

3169 Petawawa Blvd   Petawawa, ON K8H1X9
(170 Hwy)

(613) 687-4177

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 9/24/2022 - 12/31/2022: Closed

Services at this Location:

Contact Us

(613) 687-4177

3169 Petawawa Blvd
Petawawa, ON K8H1X9
(170 Hwy)

Services at this Location:

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 9/24/2022 - 12/31/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
4.0

Ensure trailer is checked re tires etc. u refused first trailer, due to low tire and hit needed to be oiled to release hitch bolt.

James H. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
2.0

Customer service was horrible the guy present is not a good front of shop guy!!! Abrupt annoyed to deal with us

RICK S. 
Rating:
1.0

Lady is closing the uhaul location and she complained about the company quite a bit. Complained she would only receive 5$ for my 2 days location on my trailer and we were 4 clients and it took a me 1h30 minutes to get a picture taken of my truck with trailer. Got late for my rende vous and got stuck in trafic. Positive, uhaul is a solid company, lots of people rely on you guys to move supplies. Trailer was in good shape, got a call from a representative and up class my trailer for a bigger one, I didn't needed it but It doesn't matter. So, close that location asap, it gives uhaul a bad reputation. Side note: bought my hitch on uhaul.com and man, I love it, best deal I could get.

Jeremie F. 
Rating:
5.0

The service at JA Cameron was friendly and professional, the trailer was well maintained and clean. I was very satisfied with the whole experience.

Mike L. 
Rating:
4.0

Customer did not leave a comment.

Danny K. 
Rating:
4.0

The trucks (26 foot) stearing column was not straight, it was a little difficult to drive at some points during my 6 hour travels through valleys and on the highways.

Erika F. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
4.0

Quick and painless, no issues.

Max E. 
Rating:
5.0

Customer did not leave a comment.

rick L. 
Rating:
1.0

Customer did not leave a comment.

Wesley G. 
Rating:
1.0

Customer did not leave a comment.

Wesley G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Put one in pembroke not 10 miles away

ron G. 
Rating:
5.0

No issues

Darryl M. 
Rating:
1.0

Customer did not leave a comment.

Kyle A. 
Rating:
5.0

Customer did not leave a comment.

Jayson H. 
Rating:
5.0

Customer did not leave a comment.

Rejean L. 
Rating:
4.0

Vehicle had lots of uninspected damages and was dirty. Fuel level was not accurately reported and had to be adjusted.

Timothy J. 
Rating:
3.0

The whole online pickup was confusing. I had a super hard time with the frozen lock on the back of the truck and it was super sensitive for the letters being precise, for cold weather that was super inconvenient. Had it been a walk in grab a key from a human being, that would have been far more convenient. Excluding in the quote before rental the price including approximate gas expenditure was kind shady. I used 1/8 of a tank and was charged an extra 40$, I found it kind of outrageous to be honest. There's no way drivint to deep river and back coat that much in gas, I doubt it has a 180 itre gas tank.. unless it does. But still mention that expense in the quote like it mentions the extra expense of $ per km.

Rowan T. 
Rating:
5.0

The U-Haul employee was wonderful. She was extremely helpful, patient and thorough. She got me moving on 15 minutes notice. Amazing service.

DANIELJAMES D. 
Rating:
5.0

Awesome people to deal with 😊

LORI-ANNL B. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMICHAEL B. 
Rating:
5.0

Great friendly service and flexible when we needed extra time with the truck. Thanks for all you help!

Brandi T. 
Rating:
4.0

I had requested the rental for 12 hrs online but it was only booked for 6. No problem because my needs were accommodated. Good job!!

NANCYM L. 
Rating:
5.0

Customer did not leave a comment.

LORIH S. 
Rating:
5.0

Customer did not leave a comment.

PETERJ N. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

CEIANA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The lady who rented me the car dolly was excellent. Don't lose her!

glenn R. 
Rating:
1.0

Actually have a working vehicle.

Christopher L. 
Rating:
5.0

Service was great, would highly recommend to anybody looking for a U-Haul service.

GABRIEL R. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Nothing. Customer service was fantastic and very accommodating.

KEVINARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Very professional and friend customer service

Brian P. 
Rating:
3.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
4.0

Friendly and courteous staff.

STEPHENP A. 
Rating:
5.0

Customer did not leave a comment.

RICHARDW W. 
Rating:
5.0

Customer did not leave a comment.

JUSTINERIC K. 
Rating:
5.0

Customer did not leave a comment.

THOMASJOHN MICHA G. 
Rating:
5.0

Customer did not leave a comment.

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

steven G. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Herve G. 
Rating:
5.0

Customer did not leave a comment.

THEMIYA L. 
Rating:
5.0

Customer did not leave a comment.

nora W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

This was an awful experience. I booked a 26ft truck online to pick up at the Petawawa Location ... 3169 Petawawa Blvd. I received an email confirming my truck was reserved but I had to pick it up at an alternate location... 1310 Blakely Cres, Pembroke. This location is was not convenient as it was out of the way. When I arrived, I was told to wait 15min only to find out they did not have the truck I reserved. I drove back to the Petawawa location, another inconvenience. There I was told they did not have a 26ft truck that I reserved, but they could give me a smaller 20ft truck. The guy there told me the U-Haul representative would be with me in 1 minute. 4 times he said this before saying she'd be 10 more minutes because she was checking in a truck. After waiting another 40 minutes, the U-Haul representative came in with the coffee order for everyone. It then took another 20 minutes to get a truck. This put my moving day behind by 2 hours! I had 4 people I was paying $20 per hour to move who had to stand around and wait, costing me an additional $160. Even though I didn't need to haul very far, the smaller truck resulted in 2 trips instead of one, costing me double in mileage and fuel costs. This is by far the worst customer experience I've ever had.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The agents taking me through the rental documentation process and the mechanic who showed me the trailer hook up were all excellent. A very good business well run and friendly and knowledgable.

steve R. 
Rating:
5.0

Customer did not leave a comment.

HERVE G. 
Rating:
5.0

Very satisfied

JIMMY B. 
Rating:
5.0

Great service from them at JA. They saved my trip after another location guaranteed me the equipment and then didn't have anything the morning I showed up. JA spent 45 minutes with me figuring things out and getting the preferred rate I had previously worked out and everything was a success. A++

Mark A. 
Rating:
5.0

Very professional and helpful

DARRYLJ M. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

PETERE I. 
Rating:
1.0

Employee came out to get a uhaul from the lot, saw us standing there trying to get the truck dropped off, and didn't ask if we needed help. He got in a uhaul and took off at at least 70km/h for all of 5 seconds just to slam on his breaks and pull a tight right turn. Horrible location. I will never use uhaul again. Our truck couldn't even do 100km/h on the highway, when we were expected to go 110km/h. Waste of $1,000+

Heather S. 
Rating:
3.0

Customer did not leave a comment.

ALEXIS D. 
Rating:
5.0

Customer did not leave a comment.

ROBYNBEATRICE G. 
Rating:
5.0

Customer did not leave a comment.

JOHNM G. 
Rating:
4.0

Business hours are not convenient for customers

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Craig O. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Great service, a pleasant experience.

KYLE M. 
Rating:
5.0

They're always super friendly at this location, and when they didn't have the trailer I had reserved, they provided a replacement no issues at all

SPENCERROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
3.0

You people (U-HAUL) are trying to double charge my card when I paid the day I picked up the trailer. I'm not happy. What is going on. I am not double paying for the trailer. I want the second charge dropped.

BROOKEALLISON D. 
Rating:
5.0

Customer did not leave a comment.

ERICWILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

PETERE I. 
Rating:
5.0

Good customer service.

Andre P. 
Rating:
5.0

Kerri Was exactly the service we needed in the stressful situation we were facing . Highly recommend this Uhaul agent. She made our Day !!!

Jennifer D. 
Rating:
5.0

Trucks should be rented out with full fuel so it is easier to return with proper amount of fuel again. This is a terrible way of doing this part of the rental.

Maureen S. 
Rating:
4.0

Service was prompt and very helpful. Timeliness for returning was great. There was someone there to help guide trailer hooking up. It would be good if there was a crank jack on the trailer as it was super heavy tho. Thanks for the superb service!!

TERESAY M. 
Rating:
5.0

Customer did not leave a comment.

Robert J T. 
Rating:
5.0

Awesome lady running this place! Fair price and was very nice! Not like the last place I rented in Pembroke at the esso where a truck for a day cost me 300 cause they were scamming Very happy with dealing with her!

RYANTROY F. 
Rating:
5.0

Customer did not leave a comment.

MJSUZANNE R. 
Rating:
5.0

very nice people and very helpful great to deal with!

COREYW G. 
Rating:
5.0

Customer did not leave a comment.

Lorne C. 
Rating:
5.0

Amazing people running this location. Friendly, educated and experienced.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

JAMESA L. 
Rating:
5.0

Very happy with 6x12 trailer rental and knowledgeable sevice.

MARKANDREW S. 
Rating:
4.0

Customer did not leave a comment.

Helene B. 
Rating:
2.0

The truck we reserved ended up not being available so we were stuck with a smaller truck that didn't fit all of our stuff. We were also informed there was no mobile check in available even though that was an option during reservation so then we lost out on an hour and a half of usage because we couldn't pick up the truck until the store opened. The truck wasn't ready to go when we arrived to pick it up. Very disappointing.

MARKRICHARD M. 
Rating:
2.0

Customer did not leave a comment.

BRODYPATRICK GER T. 
Rating:
5.0

Customer did not leave a comment.

WALDEMAR L. 
Rating:
4.0

Cant think of anything at this time

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTR G. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
4.0

No improvements necessary

Peter P. 
Rating:
5.0

Customer did not leave a comment.

JANETL W. 
Rating:
5.0

Customer did not leave a comment.

JANETL W. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
No reviews have been submitted for this location.

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