Customer Reviews for Jack John Varcados Shell Inc
(U-Haul Neighborhood Dealer)

7 reviews

12490 Memorial Dr   Houston, TX 77024

(281) 498-8084

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 498-8084

12490 Memorial Dr
Houston, TX 77024

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Iurii K. 
Rating:
2.0

When I arrived, I let the clerk know I was there for my 10am reservation. I was few minutes behind and eager to get the uhaul and get moving. I was told, " i don't know anything about that. Max or Jack does that". I asked who that was and he pointed at someone else. I asked the other man and he said you'll have to wait for jack. I asked how long that would be. very rudely he yells "we don't know when he will be here. he went to get parts!" All I asked was for was if they could ask their boss how long the wait would be and i was totally mistreated and mishandled. I stormed off and immediately called customer service and i started looking for the nearest uhaul to make another reservation. Somehow I ended up with the sales dept., the rep said she'd transfer me to customer service. After about 15 minutes on hold, the owner showed up. He dived immediately into the reservation which was speedy which I appreciate; but there was no apology for my inconvenience or how unprofessionally his staff handled me. He did not acknowledge my wait at all. I would not recommend.

Daneishia J. 
Rating:
1.0

Customer did not leave a comment.

Cindy G. 
Rating:
3.0

Customer did not leave a comment.

Annie L. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Awesome service

JERRY F. 
Rating:
5.0

They take great care of you, just ask.

Beth S. 
No reviews have been submitted for this location.

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