Terrible customer service experience; John displayed a significant lack of professionalism. Upon returning my U-Haul, I requested a broom to sweep out some dust, but John started with the worst attitude possible, " I don't have a broom or anything to clean with. I don't even have a broom!". However, after imposing a $25 charge, he then had an employee clear the dust right in front of eyes with a blower LOL - what a crook.
ROMAIN L
Jack John Varcados Shell Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77024
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Customer Reviews
- 4.0 Average Customer Rating
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Equipment I requested for the rental (utility dolly and furniture pads) were not present when I picked up the truck. Would recommend verifying this and notifying customer.
VISHAM DThis was a follow up reservation My original reservation was at a different location and there was no truck. So they found me this location.
Neville HI drove the truck only less than 5 miles but $9 fuel cost was charged. I don’t understand why. Uhaul may use super expensive fuel?
Jaehee LThe owner/operator told use to have the truck back by 7 PM and when we arrived at 6:30 PM, the location was closed, no person at the location and we had to take off from work to return they keys to the truck at 9 AM the next morning…very inconvenient.
Rita D