The truck was in an operational state I would expect for a moving truck while also having been properly cleaned. My only complaint is that I signed up to receive the key from an employee and not on-line check in. The person was nearly 30 minutes late so I was forced to do the online check in process, which was problematic (re-scanning images, getting codes sorted out, the location service feature, etc.).
David N
Jack John Varcados Shell Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had a reservation for 10 AM, but when I arrived, nothing was ready. There was another U-Haul vehicle blocking the way, preventing me from leaving. I had to call customer service and waste an hour of my time waiting for someone to arrive, give me the keys, and move the other truck. Then, we realized that the dolly and pads we ordered were missing from the truck. We had to wait even longer. It was a complete headache. I hope we receive compensation for the inconvenience.
Jairo GGreat and friendly service!
JUNE STerrible customer service experience; John displayed a significant lack of professionalism. Upon returning my U-Haul, I requested a broom to sweep out some dust, but John started with the worst attitude possible, " I don't have a broom or anything to clean with. I don't even have a broom!". However, after imposing a $25 charge, he then had an employee clear the dust right in front of eyes with a blower LOL - what a crook.
ROMAIN LEquipment I requested for the rental (utility dolly and furniture pads) were not present when I picked up the truck. Would recommend verifying this and notifying customer.
VISHAM D