Customer Reviews for Jack Rabbit
(U-Haul Neighborhood Dealer)

Rating:

1.0

There is a locate much closer to my drop off destination, so I don’t know why I had to drive 30 minutes to get to this place. Makes no sense. The fellow at this location is not warming and inviting. He is telling you where to put it with Noah assistance at all. The grass field is completely flooded and muddy. I was only comfortable because I had four-wheel-drive.

Rating:

2.0

Wet muddy field. Personnel not helpful.

Rating:

3.0

The store employee was a mean old cranky dude who looked hungover. He charged us insurance when we said no . Never again. I told all my facebook friends to avoid this place.

Rating:

3.0

Truck parking area was a mud hole.

Rating:

5.0

PROBLEM WAS THIS WAS NOT WHERE I WAS SUPPOSED TO DROPOFF- I had to drive 30 min away because the RESERVED drop off was full- AND the next closest one to that was Full! VERY INCONVENIENT WHEN MOVING- I planned on dropping off taking 30 min- not 1.5 hrs!

Rating:

4.0

Customer service

Rating:

5.0

Customer service THE BEST ALL GLYNN COUNTY

Rating:

1.0

The staff had no idea what to do. I had to unhook my own trailer with no help. No one checked me out at all.

Rating:

5.0

Meet all of my needs for an in-town move..

Rating:

5.0

they made it very easy and quick to rent. A trailer will always go back there.

Rating:

3.0

It was after hours so I can’t say much. When I spoke with the guy the next day he was friendly and professional.

Rating:

5.0

The staff is well trained and informed.

Rating:

1.0

The man behind the counter, who also was the cashier for the convenience store, told me to park it neatly next to the other trailers in the field next to the store and make sure it was clean and swept out. All he did was ask for the trailer number. Didn’t help or inspect the trailer.

Rating:

2.0

I didn’t have the truck or the supplies I requested. The door handle was coming apart and I had to go to Jacksonville 1.5 hours away to get supplies I needed.

Rating:

2.0

Still waiting on my money only like 54 bucks but damn quick to take but slow to give back BS that's why I wish I could of just paid cash

Rating:

4.0

The mileage on the rental vehicle is incorrect, and the website added safe trip fee when we removed it off. The checkin counter and staff were professional however the rental vehicle has engine checked light on.

Rating:

4.0

Did not have the furniture dollies and pads I ordered.

Rating:

1.0

I had to hook up the trailer, unassisted, and pull it out of the mud. The proprietor gave me zero instruction on using the built in tie downs, they did not check that the trailer was connected correctly. They did not verify the lights were functioning. I would never rent from here again! This person will send people out with zero validation the trailer is safely hooked up.

Rating:

1.0

I was billed for over double the miles I drove. And was pretty much told that’s what it is

Rating:

5.0

Easy pick up and return !

Rating:

5.0

Chip was excellent..

Rating:

5.0

The man at the store was very pleasant and efficient. will visit next time

Rating:

5.0

Excellent customer service.

Rating:

5.0

Process quick and equipment easy to use

Rating:

5.0

Put a $20.00 a day rental at this location its sad that there are only two $20.00 away rentals in all of Brunswick and that the rental locations that have them are only open till 12:00 .you need more $20.00 a day rentals here.

Rating:

1.0

Customer service and communication. 1/10

Rating:

5.0

I reserved a 9-ft cargo van from altama Avenue Brunswick Georgia U-Haul when I arrived to pick it up they had already rented it previously to someone who extended the cargo van for more hours causing me to not get what I had reserved, the person who rented the cargo van should not have been allowed to extend the rental because I had already reserved it for the next day U-Haul has inconvenienced me and millions of other renters by allowing people to extend equipment that is already reserved for the next customer, I had to scramble to try and find another vehicle, I will definitely try my best to never use U-Haul again because of this policy of allowing someone to extend a piece of equipment that has already been reserved for the next customer. U-Haul should not have inconvenience me because I already had this equipment reserved instead U-Haul should have inconvenience the renter who was in possession of this equipment by telling them they must return the equipment at the end of their contract because the equipment is already been reserved and promised to the next customer U-Haul did not mind inconveniencing me but they refused to inconvenience the renter that is in possession of the equipment that is a stupid and inconsiderate position that U-Haul has in regards to their policy

Rating:

4.0

Good job both of the two times I returned supermover trucks to this location. It is a convenience store also so you can buy needed gas and grocery items. Owners are friendly and courteous. We moved to a nearby neighborhood and plan to deal at this store regularly.

Rating:

3.0

The individual who rented us the equipment was nice -no issues. The EQUIPMENT however was BAD!

Rating:

1.0

I returned the trailer and was told by the gentleman to line the trailer up with the others, back it up and sweep it out. He never offered to come out to help me. Nor did he even check the trailer. I am a 68 year old woman who needed assistance. He was awful!! I will never return a trailer here.

Rating:

5.0

Fast courtesy and convenient

Rating:

5.0

Helpful with getting Cleveland location and drop off

Rating:

4.0

Need lights in the parking lot.

Rating:

5.0

They are so helpful.

Rating:

5.0

I requested a dolly when making reservation, they didn’t have one at pick up.

Rating:

5.0

Great job

Rating:

1.0

Check that equipment is functional when it comes in. Check that it is installed correctly on the car. Train people. Do not rent to me a trailer that comes off the car as this one did; it could have caused a very serious accident if it had slide across the road instead of off to the side of the road. The replacement trailer leaked rain into the top and caused $300 of damage. It could have been worse.

Rating:

3.0

Improve parking area

Rating:

1.0

Hello, My experience with this location was horrible, when I arrived the equipment that I had requested was not ready, I had to assemble the equipment myself. There were not any instructions or directions as to how to properly assemble the equipment. I would like to request a full refund and to speak to someone regarding this service.

Rating:

3.0

The gentleman that assisted me was very pleasant. The whole process was very easy.

Rating:

3.0

The parking area was very muddy and I had to walk through the weeds and jump a ditch to keep from getting my feet wet.

Rating:

3.0

Lot needs gravel , lots of rain lately, but lot is still new

Rating:

5.0

Nothing to improve.

Rating:

1.0

I had a reservation at Storage by the Sea 11 but the truck wasn't returned on time by the previous customer so there was no truck. The assistant called places to find one, she was very helpful and is excluded from the opinions answered.The reservation was for mobile pick up at 6:00pm, luckily I got off work early enough to make it by 5:00 bifore they closed. Otherwise I would have been without a reserved truck. The assistant at Jack Rabbits, the alternative location, was rude, in our interaction both picking up and returning. Because of the unreliability of U Haul in this experience, and the lack of care,tone in speaking, attitude, lack of professionalism I will choose another company the next time I am in need of a truck.

Rating:

2.0

My reservation was all messed up which lead me being in the uhual pick up place for two hours. This pushed everything back so I don’t get done unpacking until 1am. They charged the wrong card without asking first. In the end I wasn’t offered any kind of discount or apology from uhual themselves.

Rating:

5.0

Personally helped and I did not need to use the App. Fast and efficient

Rating:

5.0

My granddaughter recommended it to me and we used to move was very nice people. Would use again if I had too

Rating:

5.0

Nice people good service

Rating:

5.0

Excellent service, quick check out. Overall a awesome experience.

Rating:

5.0

everything was perfect