If the truck is 29.95 per day with 16.00 insurance, why was I charged over 95.00 per day?
JEFFREY P
Customer Reviews for Jacks Butcher Shop & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Penny is great. Friendly and helpful she always make the experience of renting or returning equipment efficient and pleasant.
HEATHER Bnothing more to say as everything went very well and the staff were friendly.
CLAUDE JThe only thing that really irritated me was the change in price. I approved a transaction of $46 ($30 for the 4 hour rental and $16 for insurance). When my husband went to pick up the vehicle, the charge was $86. Nearly double. There was a dist charge, whatever that is. Annoying when you’re on a budget and get a surprise like that.
Alison NThe lady we dealt with was very helpful and friendly
FERN TThe owner was super nice very professional directed me to reverse out of the parking lot. She also multitask very well when under pressure. She also is very understanding. overall experience was amazing.
SAMANTHA RVery convenient location. Service is excellent.
Eddy GEvery thing went well. I have no complaints and the staff are friendly.
ALAN BAMAZING SERVICE, ALWAYS AVAILABLE AND TRUCKS ARE CLEAN AND READY TO GO.
MICHAEL GBest location to rent a truck from. The service is amazing, the lady that serves us is consistently professional, helpful and so friendly. Highly recommend this location
MICHAEL GDrop off was after hours.
REINHARD Dgive these locations a raise
john dPeggy at Jack’s butcher, shop and deli, U-Haul in Bancroft Ontario was lovely to work with.
STEPHEN TVery pleasant and professional. I got a trailer that did exactly what I needed.
BENEDICT Kit wasnt sweeped out but other than that it was great
Kendra WNone that we can think of at this time.
PAUL TEverything went perfectly. Highly recommend
ANDREW NVery smooth easy process.
PAUL Rfreindly service
MICHAEL OAnother great location to rent from
JOSHUA OThe only problem was that we had reserved a few weeks ago for a trailer with the truck pickup in Ajax but found out the day before that we would have to travel to Port Perry to pick up the trailer. Not sure why because there were quite a few in the lot at Station St. That added to our inconvenience and a couple of hours to the move going up to Port Perry and back down to Ajax just to head further north of Port Perry after loading. Extremely inconvenient and stressful otherwise it was 5 stars all the way.
Eva RWonderful customer service and a great smile
JOSHUA Olove environment and personnel
JOHN MGreat staff
LARRY WPenny makes things easy. Quick check in and on the road!
ALANA MThe truck and trailer we rented were in great condition, however the truck had not been swept out by the previous renter. We made sure to return it completely swept for the next person who rents it.
Erica MGreat friendly customer service.
James Done strap needed some care - but worked okay enjoyed our experience at the dealer -
MICHAEL SVery nice service. Much better than in the city. Was wonderful to deal with.
Lidia SHelpful and friendly staff. Was a pleasure working with this return location. Thanks!
James GNothing….well done!
KIM S“Jack” was very helpful guiding me through the drop-off process.
ALLAN BI have not received the final invoice for which I was charged $889.27 on my charge card. Please remit to my email address.
JOSEPH TThe lady was friendly and helpful. She made the return process easy.
Ruth GVery nice service and very efficient. Thanks again
CHRISTOPHER RGood service, booked in quickly and got out right away
BRADLEY DThank you Penny for making the experience a pleasure. Great business that you run.
E SVery friendly service
MARI-ANNE AVery nice lady. Came out to greet me.
SHAUN PNothing. Great experience ! Efficient and friendly service.
DAVID HI recommend this location because it is convenient. The person receiving the trailers is nice but can't help you park them.
Renee LWe feel we were drastically overcharged. On pickup, we paid $96.44. Upon return, we paid $287.15. For a 24 hour rental!!!!!!!? Looking into other companies offering better rates. This was far too much for one full day. Both charges indicate daily rate plus miles. Why were we charged twice. Please explain.
BARRY KNothing
Philip SPick up was very easy and effortless. Penny explained the whole procedure of the rental agreement and we were off . Trailer (6x12) towed excellent.
RONALD BNot have an ice storm on that day like this was
LINDA ENothing. Excellent service is always provided.
CLARK BNothing to improve!
DUSTIN WThe agent was friendly and helpful.
JOHN HCustomer service was great!
LEIGH-ANN MGreat service. All was good. Thank you
Chris B