Helpful and friendly staff. Was a pleasure working with this return location. Thanks!
James G
Customer Reviews for Jacks Butcher Shop & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing….well done!
KIM S“Jack” was very helpful guiding me through the drop-off process.
ALLAN BI have not received the final invoice for which I was charged $889.27 on my charge card. Please remit to my email address.
JOSEPH TThe lady was friendly and helpful. She made the return process easy.
Ruth GVery nice service and very efficient. Thanks again
CHRISTOPHER RGood service, booked in quickly and got out right away
BRADLEY DThank you Penny for making the experience a pleasure. Great business that you run.
E SVery friendly service
MARI-ANNE AVery nice lady. Came out to greet me.
SHAUN PNothing. Great experience ! Efficient and friendly service.
DAVID HI recommend this location because it is convenient. The person receiving the trailers is nice but can't help you park them.
Renee LWe feel we were drastically overcharged. On pickup, we paid $96.44. Upon return, we paid $287.15. For a 24 hour rental!!!!!!!? Looking into other companies offering better rates. This was far too much for one full day. Both charges indicate daily rate plus miles. Why were we charged twice. Please explain.
BARRY KNothing
Philip SPick up was very easy and effortless. Penny explained the whole procedure of the rental agreement and we were off . Trailer (6x12) towed excellent.
RONALD BNot have an ice storm on that day like this was
LINDA ENothing. Excellent service is always provided.
CLARK BNothing to improve!
DUSTIN WThe agent was friendly and helpful.
JOHN HCustomer service was great!
LEIGH-ANN MGreat service. All was good. Thank you
Chris BNon skid mats on the wheel wheels of the car hauler
JAMES Wput gas in truck and still charged for gas when returned
JAMIE LNice people there
GLENN LExcellent Service and explained the process in detail so we could make the right choices.
wanda-tom dAlways great from jacks
PETER MAfter many calls to locate a 20 ft truck for our moving day😵💫 the rest was a real breeze. 20 ft truck drives like a big SUV at HWY speeds. Loading and unloading the truck was very easy thanks to the low ramp. At the dropping location took only 5 minutes to return the vehicle. Very satisfied with the experience!!!
JOSE VThe major issue and confusion we had was that Waze was taking us 40km past where the drop off location was. Not sure if that can be fixed.
JOHN VPicking the truck up from Bancroft was the only good thing about U-Haul I can say. If it wasn’t for the lady there I would have known to ask for my deposit at the drop off location
KRISTOPHER GThe equipment was there and ready. The owner signed me up quickly and easily so I can't think of any improvements
ROBERT BFirst question asked when droppiing trailer off: Who did this? Explained the situation and was advised of consequences if I had been pulled over for inspection Also explained how to deal with hookup using the longer chains. Very helpful and really appreciated the time to explain what to do if a similar situation happened again.
RICHARD Lcont...failing to see why traffic control could not figure things out as we had booked 8 weeks ago - only to be left scrambling at the last minute. The Bancroft location still added an additional 2 hours of driving Was also told that the reservation is not really a reservation - but a request for consideration for a reservation so stongly encourage you to rename that tab of your website. I will be requesting the $50 guarantee and exlporing alternatives for rental in the future. UHaul used to be our go-to - but has sadly fallen into a very poor state without regard to customer impacts.
KAREN PRented equipment several times from this location, Penny is absolutely awesome to deal with every time!!
ROBERT MHad to turn the truck around and back it in. Would have been nice if the person there could have done that.
Nicole MReturned after hours, but the lot was large with lots of space for me to return the equipment.
Alexander PWe had to wait quite a while until we got our second van. The service itself was fine.
ALISON VKeep doing what you're doing!
Penny BPerfect location for rentaing a trailer to relocate furnishings from Ontario Canada to Florida!
Stefan DPenny was awesome.
STEPHEN SI was able to park the trailer, but the person there was not able/willing to help disconnect the heavy trailer. I managed to unhook it myself (with effort) - but had it been my wife or someone smaller, it wouldn't have been possible.
Curt FThe lady running things was fantastic. Knows her stuff, very helpful.
SCOTT AThe lady that assisted me was very kind and knowledgeable. I wish that U-Haul supported contactless payment and Apple Pay it is way more convenient and I rarely carry my credit card anymore.
GREGORY Msee comments above. It has nothing to do with either the "pick up" or "drop off" sites; they wonderful.
STEPHEN JGreat service and very nice lady with good homemade pastry
ary HExcellent job by the owner at this location.
PAUL KNot sure you legally can take a picture of my driver's license. Far to much info on licensed to intrust to your staff. Have dealt with U-Haul for a lot of years. But I think you go to far.
REG BNo comment
Barry KWiring was defective but was quickly replaced. Staff very helpful and friendly. High recommend!
KIMBERLY-ANN FGreat experience and my mother absolutely loved the home baked butter tarts in fact she ate 5 out of 6 in one sitting!
JEFFREY BJust a drop off place so no staff. But huge lot so easy to navigate.
Rebecca LVery nice people you don't deserve them...lol...just kidding Very nice people friendly and kind quick in and out no problems at all. Thank you.
ROSS B