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David W.
Customer Reviews for Jacks Small Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! Would highly recommend this location!
Mary M.This store was very accommodating on very short notice. We will use them again.
Stephanie S.Needed to transport a car locally to service / repair facility, so rented and auto transport trailer, this is the second such rental from Jack's Small Engine Repair. Staff always very professional and courteous, very helpful during hitching and return. No issues, enjoyed the whole experience, Mark and Danny and the rest of staff are fantastic to work with! Auto transport was just perfect to carry my classic muscle car to and from. Great to do business with!
ERIC T.1st uhaul location that refused to help hook a car to a tow dolly. THAT HAS NEVER BEEN REFUSED AT OTHER LOCATIONS, THEY STATED THERE IS A LIABILITY PROBLEM???? ALSO FOUND TIRE WAS OVER INFLATED PER THE SIDE Wall INFO. I checked this on the right side tire only, because the left side had a blow out, ON A VERY BUSY EXPRESSWAY.
Douglas W.N/A
CARL P.Absolutely awesome! Jack's Small Engine Repair staff was excellent, top notch, as they always have been. First time utilizing the U-Haul component of the business, have been working with them for years on the yard equipment side, always a great place to conduct business with. Can't say enough good things, no dissatisfaction, made the whole process easy and fast! Thank you.
ERIC T.Right there when you need them from start to finish
Steve S.I have dealt with Jacks on a few occasions. It has always been a godd experience !
Mike G.the outside of the equipmenrt showed ageing
Niels A.When I went to go pick up the uhaul truck I had to login through my phone and there was no internet access at the pickup location
TRINA R.Rented an auto transport. This is a tremendous location. Fast, friendly. Highly recommend!
Scott P.It was a wonderful experience, however we thought the insurance was a bit high.
mike K.The customer service was unbelievably excellent. I rented a trailer and when the tail lights didn't come on as required, they helped me fix the fuses so I could make my move. They didn't have a furniture dolly on hand, but found another location with one for me. They were friendly, efficient, and incredibly helpful. Honestly, they were great and they will absolutely be my go to location from now on.
Michael M.This was by far the easiest and most helpful U-Haul location I've ever used. Staff was friendly and extremely helpful.
Heather T.Entire customer service experience was superb from owner operator to employees start to finish!
Jeannine S.God Bless (John 3:16) Happy Holydays!
Robert W.God Bless (John 3:16) Happy Holydays!
Robert W.Software upload of picture was frustratingly slow
Steve H.Nothing was good
nola J.Very helpful staff. They had some trouble with accessing website to complete transaction but not due to their location, was a website issue.
Katherine J.Love going here they are so helpful
Loyce J.Truck was very noisy, pretty sure it needs service, bad whining and rattling sounds. Also the cargo area was trashed with broken glass, dirt and debris and the blankets were wadded up. Cleaned it up for the next customers. Jack's is good people though and I'll be back for them, customers should just be better to stuff that's not theirs.
Raymond H.The trailer tires were vibrating on the highway, out of balance is suspected. The trailer was lightly loaded, less than 200 lbs.
Cristenzo M.I have rented from this place frequently. They are so friendly and the equipment is super clean. My last rental was really messed up however. Wrong drop off location, wrong day etc. It's a mess when that happens, so make sure you check your paperwork. I would have reserved online which is better but U-Haul had a password hack so I called to reserve instead.
Michele M.Great customer service
Yadurany R.They were closed when i got there. there was a chain across the driveway so i couldnt get in...(this place was 24 hour dropoff). there was a guy on the other side of the fence that said to unhook the chain to get in. when i touched the chain it unraveled so fast the end hit my hand and smashed my phone. so now i was swearing up a storm since my hand and phone got smashed by the chain. my phone was destroyed, hand was bleeding. thanks for chaining up the driveway. couldnt go into the app to return the trailer.. had to get a new phone. thanks.
KRISTOFFER C.Issued a trailer with bald tires that blew out within 20 miles. Stuck on the road for three hours!!
Chris G.The pick up was fine and the gentlemen was awesome the problem I have is that I was supposed to have a 15 foot truck and you only had 26 feet. I had to drive that is a major city and I still haven't recovered.
Jacqueline P.Rented a small trailer and the one they had in stock was not suitable to tow so they upgraded me at no cost. Very nice people to deal with, would definitely go back!
Sara R.She was excellent overall. I would appreciate her Not being harassed by the 2 guys that were working in other capacities at counter!
SHERRIE P.AWESOME PLACE TO RENT A UHAUL !
JANA S.Fast, friendly, efficient, highly recommended. Do to improve you asked ? Well ---v If it isn't broken, no need to fix it. :)
JESUS H.Jack's is so helpful and was concerned with our safety
Loyce J.No windshield washer fluid and interior was dirty
Henry S.Nothing off top of my head, was great.
JESUS H.Great service!
Ieisha Z.Easy as can be - No interaction with staff as it was a late drop off
Chris J.Awesome folks at this location. Had me checked in and out the door quickly and back in as well.
Lewis H.Hopefully they will list this trailer as needs work.
STEVEN W.I rent a few times per month. They are always great to deal with!
Mike A.Better lighting and signage to the drop box so your not wandering around the parking lot looks for the drop box
Michael H.My U-Haul had sugar all throughout and had like 1,000 roaches in the back of the truck
DAMEON K.The rental experience was a great one and will rent it again when I need one very thankful we have uhaul in alachua
WAYNE H.The guy working the counter was RUDE to put it nicely. After the experience of being stranded on the side of the road, there was NIT a trailer rest for us when we got there. Luckily the owners' step son lived in the premises and did help us load the new trailer (we compensated him with some cash for helping). The entire experience was a NIGHTMARE!
KRISTI A.Jack's was awesome the place that I picked up the car dolly was helpful but I don't understand why it cost $50 more to do the exact same run I did six months prior total bullshit I feel as if I got ripped off by Jack's but by U-Haul
DEAN M.Need access to WiFi for mobile check in. I have to different service providers ATT and Verizon and didn't have strong enough service on any of 4 devices to make this and easy process. The vehicle was barely able to be driven and should not have been on the road.
Gabriel B.The location that I was supposed to return the trailer would not take it because they were full and they recommended another location in Bunnell, Fl. So I called there and she said she was full also and recommended another location. So I called that one in Palm Coast and they would not take it. So I called a location in Alachua because it was on my way to my daughters in High Springs and the guy was very nice and said that I could drop it there. When he was doing the paper work, Uhaul charged me $395 because I didn't drop it in Bunnell. He called and I called 3 people at Uhaul and they all kept directing us to someone else. The customer service was horrible!
LINDA H.Great service. Ready when needed. Quick and easy check in and out.
Robert B.