Customer Reviews for Jacks Small Engine
(U-Haul Neighborhood Dealer)

619 reviews

16530 NW Hwy 441   Alachua, FL 32615

(386) 462-0478

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(386) 462-0478

16530 NW Hwy 441
Alachua, FL 32615

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dianne H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

This location is fantastic. I enjoyed the staff, convenient location, and a great experience.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Unhooking and lifting off the hitch upon return was very difficult for someone my age. I looked around for a piece of pipe or something I could use to lever the hitch off but couldn't find anything. (Good housekeeping!). Would suggest having something available for those that return the equipment after hours.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

wasn't open but was able to drop off.Very close to my location Saved me time and fuel

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Oney R. 
Rating:
5.0

The staff was awesome

DAMEON K. 
Rating:
5.0

Customer did not leave a comment.

Marilyn K. 
Rating:
3.0

the person that waited on me was surprised that I had a $60.00 deposit that was returnable. I had to tell him of the deposit. I had paid cash for the rental. I got the feeling that this type of transaction doesn't happen often. I don't think U-Haul likes cash transactions.

MARK P. 
Rating:
5.0

Staff saw me drive in and had my paperwork and check in completed vy time I parked and walked in.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

James M T. 
Rating:
3.0

Customer did not leave a comment.

Lindsay C. 
Rating:
3.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Best customer service around. Highly recommend!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

ML F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

N/A

GEOFFERY K. 
Rating:
5.0

Customer did not leave a comment.

Jo T. 
Rating:
3.0

Give a receipt and tell when charged extra!

TONYA H. 
Rating:
5.0

Do not change anything, the staff could not have done a better job.

CHESTER M. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
1.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Thank you

CHRISTINE P. 
Rating:
3.0

Delivered after hours so was never in contact with anyone, drop box difficult to find

Kevin N. 
Rating:
3.0

Delivered in off hours so never came in contact with anyone, difficulty finding drop box, not much marked

Kevin N. 
Rating:
5.0

Thank you Danny. It was a real pleasure talking with you. You helped ease the stress of our move.

NATALIE H. 
Rating:
5.0

Customer did not leave a comment.

Adrian K. 
Rating:
5.0

Quick and efficient pick up and return process. I used online check in to expedite the process. The new auto transporters are excellent

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
1.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Excellent and easy, I will always got to this site to rent

Rose C. 
Rating:
5.0

They were accommodating, and took the time to correct what the Forest Hills location and the traffic personnel could not. Highly recommend.

RODNEY C. 
Rating:
3.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Brice R. 
Rating:
5.0

great

Brice R. 
Rating:
3.0

Not have your employees wearing trump hats and making us super uncomfortable by doiing so. will never shop there again.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Garry B. 
Rating:
5.0

Inertia brakes 90%, had to panic brake and it got them jammed. Went in parking lot, reversed and hit brakes and it mostly pulled it out. But I hit the brakes in my panic head on hard, and I use hawk lts brake pads and they dont play. Door needed to be lubricated but as long as we got it moving fast it worked. Jacks small engines is always on point and i never wait for an employee to guide me back and hook me up. Same with drop off. They never damaged my car doing it either. I love uhauls attention to detail and willingness to make sure everything is on. This is 4th trailer I've rented this year and I will be returning, as I trust you. Thank you for running uhaul well. Also, most importantly, the wonderful lady who took my reservation over the phone for the most recent enclosed trailer was prompt, easy to understand, extremely efficient, and very pleasing to deal with. I'm my opinion SHE is your benchmark!! Thanks again Uhaul, you will be hearing from me soon for another reservation. U haul has me covered!! GOD BLESS

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

no improvement needed

michael B. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
1.0

I rented out the truck in Alachua. The man was a lier. When I move I have always used uhaul. Not once in 33 years have I ever had an issue before. This place in Alachua (engine repairs pkace) the worse ever! I didn't even know to check out the truck until I left the property and then I received a text in the middle of driving to the property. I was told there was no uhaul drop off in Hawthorne and Micanopy. So I was charged extra miles Finding out there was a drop off a half mile from my son's new place. There was a dent in the trunk that was already there and when we took pictures to answer the text the text expired. I called another uhaul place and they said just keep the pictures and the text .When I dropped it off on Main Street in Gainesville they were real nice and helpful. I give Main St and 8 Ave a 5 star rating. I won't ever go back to that Alachua store. We didn't have to use uhaul. We have friends with trucks and traliors and i have a truck too. It was just easier to rent a uhaul especially when it rains. I was charged an extra 15 miles. You know we ask what would be the cheapest route and the man looked at us and said I don't know. So we had to get our own phones out and try to figure our what would been best Then on top of that and flat out lied and said we had to drop it off in Gainesville. Asked us which store we wanted He was no help at all. He nothing but a dirt bag in my eyes!

debbie K. 
Rating:
2.0

Customer did not leave a comment.

Kaly N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

have more car carriers to rent

morris B. 
Rating:
5.0

When ordering a 15ft truck there was an option for EZ lift, we were moving a piano and really needed that but were told none of the trucks have that lift so I called and asked for a discount which I was given. We used a pull behind trailer instead. It was disappointing but the discount was fair.

HARRY G. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Great customer service

Berman D. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The truck was very clean and well maintained. The business has great Staff!! They are always helpful and knowledgeable.

Carl N. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Was quoted $50 for rental in Newberry FL. When I got there, did not have trailer. Sent me to Alachua FL for trailer. They had plenty but charged me more than my original quote. Was told that was the price. Not a big difference, but I really should have been given a discount anyways since I had to drive such a long distance to get trailer.

Thomas O. 
Rating:
5.0

This pick up location was amazing, thank you fir accommodating us last minute.

meghan G. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

JAKE I. 
Rating:
5.0

Extremely friendly and courteous

nicholas T. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

Customer did not leave a comment.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

Brice R. 
Rating:
5.0

do not know

Brice R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Excellent customer care, very polite and great service.

Vaneska M. 
Rating:
5.0

Customer did not leave a comment.

Jan H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Excellent services

Kelvin R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

????????

DAN V. 
Rating:
5.0

Very friendly and knowledgeable people.......keep it up! You made it very easy to rent and return the trailer.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

JUDE H. 
Rating:
5.0

Customer did not leave a comment.

TONY Z. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Courteous and efficient service.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Outstanding Customer Service. 5-Star U-haul location.

David B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
4.0

Customer did not leave a comment.

RONALD L. 
Rating:
4.0

Customer did not leave a comment.

Isa Y. 
Rating:
5.0

do not know

Brice R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Mckenzly E. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Friendly and Efficient service. Danny did a marvelous job of getting me into the truck and completed the turn in process in a timely manner. Well-run business, clean, friendly people, that took the time to make sure I knew what was expected at turn-in, how to use the truck, and reminded me of fuel requirements at return.

Brent R. 
Rating:
5.0

friendly fast service, can't ask for better than that. Got the extra insurance for 8.00 because it made sense, Fortunately I didn't need it but it did give me peace of mind. thanks guys!

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Clinton P. 
Rating:
5.0

Friendly and good service!

dennis G. 
No reviews have been submitted for this location.

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