Customer Reviews for Jacks Small Engine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacks Small Engine

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RON H. on

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Brent R. on

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Friendly and Efficient service. Danny did a marvelous job of getting me into the truck and completed the turn in process in a timely manner. Well-run business, clean, friendly people, that took the time to make sure I knew what was expected at turn-in, how to use the truck, and reminded me of fuel requirements at return.

Deborah S. on

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friendly fast service, can't ask for better than that. Got the extra insurance for 8.00 because it made sense, Fortunately I didn't need it but it did give me peace of mind. thanks guys!

Christopher B. on

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Clinton P. on

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dennis G. on

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Friendly and good service!

Judith C. on

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The right blinker and brake light was not functioning on the original equipment that was assigned to me so the associate immediately worked with someone inside via radio to locate another similar equipment type to switch out for us - he found one that all safety features were functional, they had already corrected our paperwork and we were on our way! Excellent customer service!! :-D

ALICIA J. on

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Awesome. That are so nice and helpful.

amanda I. on

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michel C. on

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Gregory S. on

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Bobby H. on

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I was charged for 2 days. I returned the trailer within 24 hours.

JACKSON S. on

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AAA+

Glen B. on

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These were the people who ridiculed me for even suggesting pulling an auto transport behind my Dodge Challenger .

DENNIS F. on

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Kristin R. on

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I have often worked with Jack and he and staff are courteous, helpful and knowledgeable.

Derek M. on

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The staff was very friendly and accommodating to our needs. We will be renting from them again a few more times in the next couple months. Great Experience!

Katherine M. on

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I received paperwork that told me to return the trailer at one place, and after returning it early, got a text telling me I was to return it to a completely different location. And then was told that I would be charged a fee for returning it to the wrong place. Very confusing.

karla K. on

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First trailer we tried the lights didn’t work. They quickly set us up with another trailer. Great employees and very helpful!

Gary M. on

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David P. on

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No one inspected the Equipment with me as I left The dealer when picking it up. Make sure someone inspecte's yr equipment with you. They did hook it up for me but walked away while I looked it over.

Peter R. on

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Mark and his staff are extremely good to work with. I have rented several trucks from this kcation.

Adondis T. on

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Horatio L. on

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sue M. on

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Was told at pick-up location that drop-off location would be open until 7. Arrived to drop-off a little after 6 and this location was closed. Chain was removed and we parked trailer in chained off lot. I called the pick-up location to report & gentleman told me to go on-line and do this, that, & the other. I told him I am elderly & not tech savvy & did not know how to do that. Hope the return is completed!

Warren S. on

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You need to review the basics of customer service with your employees and start with meet and greet. The truck was not clean upon pickup and the steering of the vehicle was difficult at best. In short substandard performance on your behalf. I will not be using you again. Shame on you. Respectfully, Warren Skaggs

ADRIAN M. on

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Very nice staff.

rodney D. on

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Lisa B. on

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DARRAN M. on

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Great people to do business with.

steven S. on

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Awesome place

Peter W. on

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Jeanne H. on

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Matthew S. on

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My reservation location was changed 30mins before pickup to a location on the other side of the city. This would have made me drive an extra 30mins to pick up my trailer regardless of my reservation. Then the drop off location was also changed to about another 30 mins away when I choose one less than 5 mins away. Not sure what the reservations purpose are if the locations can constantly change. Jacks was very helpful though. U-haul reservations seem to be the issue.

Andrew H. on

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EDWIN H. on

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lawrence M. on

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Have used this drop off location 4 times and they are great.

Haylee W. on

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EDWIN H. on

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EDWIN H. on

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Very friendly and quickly checked me in and disconnected the trailer.

Morgan V. on

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The staff here was extremely helpful. They immediately solved my problem and treated me like a valued customer.

BRICE R. on

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Kristi V. on

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I specifically picked a certain pickup time. My time was changed by the location to 1 1/2 hrs later w/o my prior approval. When I called to complain, the time was changed back. I signed up for mobile pick up bc it was before the store opened. When I arrived, there was a chain across the entry so there was no way for me to check in online and leave with the truck. The owners arrived after my pick up time and asked me to wait while they got things ready. Which meant while they opened their entire store, pulled all their equipment out and set up for the day. I finally walked out, keys in hand over 30 minutes after my pick up time.

Andrew H. on

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Deborah D. on

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Robert S. on

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Reinaldo A. on

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Dawn M. on

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Todd T. on

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Michael B. on

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Dennis G. on

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Michael B. on

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FRANK K. on

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Joe K. on

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Donald A. on

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Checking was easy and pleasant. The staff was very helpful and courteous.

wayne Y. on

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WESLEY T. on

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Charles T. on

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Make sure the air conditioner blows cold air and install a cruise control

BECKY S. on

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BRENDA P. on

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Would really be of great help for long hauls to have cruise control

RICHARD W. on

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Excellent people to work with.

STEPHEN D. on

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Seems like a 1st rate operation

JEREMIAH H. on

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GEOFFERY K. on

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RICHARD W. on

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The Owners and Staff were wonderful and helpful. Thank you very much. Richard Woodall

TONY D. on

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You can do nothing to improve! everything was excellent and I will use this location for my next move!

WESLEY T. on

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Steve S. on

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Peter R. on

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This U Haul location is excellent. We cancelled a reservation at a closer location due to refusal to note damage to truck. W were asked to accept truck based on photographs the size of our cell phone screen. We declined and canceled. The owners of Jack" Small Engine Repair cared about our U Haul experience.

Thomas M. on

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Very good service. Friendly and courteous

Mary V. on

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Very friendly very helpful very professional

RICHARD W. on

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People were knowledgeable and attentive. Couldn’t ask for more. Rental experience was excellent! Thank you!

Miles T. on

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James S. on

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JOHN M. on

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Great experience and very accommodating, very nice people to deal with.

Denise O. on

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That was the worst vehicle I have ever driven. The front end was so messed up it shook like it had square tires. It should not have even been on the road. I will never rent from Uhaul again based on the horrible condition of your trucks.

Mike T. on

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We are very satisfied

Jay D. on

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Michael G. on

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Douglas W. on

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David L. on

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Same comments as above.

karen B. on

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Extremely friendly and helpful.

don D. on

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truck had a vibration from 40 mph to 65 mph, maybe a unbalanced wheel I reported it to the drop off

CATALENA R. on

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jim S. on

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LORI G. on

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Quick for paper work. Talks a little fast

Donald R. on

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Craig C. on

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thomas V. on

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thomas V. on

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Mark at Jack's Small Engine was very professional.

Jigai P. on

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Mike T. on

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It's always the best service

robert D. on

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BOB D. on

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They 'misread' the fuel and tried to charge me extra until I pressed it (it was in excess). The agent tried to charge me for extra days despite returning it on time. They 'discussed' normal wear and slight scuffs on vehicle as if I damaged the truck. A phone call to Wendy on the help line resulted in an argument and blame placed on me for all the problems of the return. I would prefer to take my business elsewhere, besides U-Haul, in the future.

monica H. on

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Kenny C. on

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Great

marilyn B. on

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Easiest rental ever. Rented snd returned with no extra effort.

Brook D. on

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very helpful and friendly.

James B. on

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Best truck ever!

pat R. on

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Fellow that helped me hook up was very helpful.