You should inform the customer's that when returning rental after hours how to get in on the property to return rental and to get owner vehicle out. It was very frustrating that nobody there informed us that the gate would be closed and that there is a chain that would let us in. Thank God another person who was returning pulled in behind us and knew how to gain the access needed to return the rental and get our car out from the lot. Made no sense that we were re-read the rental agreement after it was already read and signed on-line and to leave the most vital important information, that was not posted anywhere. Customer service was great, until this happened. Employee's need training in this area, very frustrating!!! The gas mileage was also incorrect, more employee training issues :(Karen H.
Jacks Small Engine
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Alachua, FL 32615
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- 4.5 Average Customer Rating
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The equipment order they did not have I asked for a replacement it did not work properly. When I got in the truck it was under a half so I put it back. The rep said it was on a half I have my gas receiptsChristy P.
Service was great and they where very helpful and fast with the process!GABRIEL R.
Very helpful and knowledgeable. Great conversationalist and funny. Drop off was easy. I definitely made things harder for myself but he made it easy for me.BRIANNA B.
Excellent customer service.Vaneska M.