They were closed during my drop off which I found odd they allow. Made me nervous to just leave the trailer there.
Elizabeth S
Customer Reviews for Jacks Small Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The requested equipment wasn't available, as it was out of service for repairs. A replacement was provided at the same cost of my initial equipment request. A very accommodating fix!
ALONZO DVery helpful and kind
Annette CThey are a busy place with several different business concerns than U-haul. The person working on my rental answered 3 phone calls and conducted business while he was completing my rental. But he was very pleasant.
Eric NThere was no no one at the location the time of my drop off, and no one answered the phone the next day.
CHARLES AGreat experience! Was delivered in time when we needed it and process went super smooth! Thank you!
Beth PGreat service
Irene LDifficult to find at night.
ANNA BPut fuel in trucks. Check registration stickers expiration dates. Check tires for broken belts and deformities. Have ALL the equipment for a rental agreement ready on day of pick up.
Brian MNothing except I had a hard time time remembering to turn the key instead of pushing the button to start the truck like I normally do ! lol. This location was totally excellent and I highly recommend them.
steven sFriendly, but professional ! I would do business with them again !
JAMES AVery easy and convenient. Jack's is a great place to do business.
John RGood people, good equipment
VITALIY BWe were rented a vehicle with a damaged tire. This is a safety concern and unacceptable.
Kaylyn RExcellent customer service and small town charm!
SCOTT JThe staff were welcoming and proficient.
jacob pThe drip off location was closed and chained off. I had called to let them know i would be dropping off after hours and was told to put key in drop box. The location was chained off due to them doing annual inventory? I had no option but to leave the truck in the driveway. I understand that this is not normal and probably an unusual situation having them take inventory. But there was no phone number on the sign to call for further instruction. They requested that the drop off the extended to the following day on their sign, but I was no longer going to be in the area so I had to leave the truck It was just confusing nothing but created too big of a situation
MATTHEW FI still haven’t received a receipt. The location had issue with their app. I was given a larger truck that cost more because they didn’t have the size truck I reserved. Items from the previous customer were in the back of the truck, but discovered as I was leaving the site. Not very organized and sti haven’t received my final receipt for my company expenses.
James CJack's Small Engine Repair has always been more than helpful, especially with UHaul services. Jack and his crew go out of their way to make everything as easy and seamless as possible.
CHRISTOPHER TRamp was inoperable. Repair prior to next rental.
Andrew WDid not offer a 2 inch ball without insert.
GARY GExcellent experience with drop-off. No concerns or problems were had, and it was effortless.
CARMEN MIt was a very smooth, easy transaction.
MISTY PVery friendly and helpful staff.
RANDAL BFolks at Jack's were helpful, friendly, and professional.
DENNIS MAgain app didn’t work, invoice was incorrect. Women at the counter was able to help although it too 40 minutes for her to be able to work around the app problems. The app experience is horrible and one of the worst pieces of software I’ve experienced.
Tim PThe location and personal were nice and helpful. But my complaint is that I had to drive 30 minutes from Gainesville to drop off the trailer. So I drove another extra hour unnecessarily. I don't understand why there's no a closer location from Gainesville since this.is an university town with many students moving there.
Andres VQuick service that was friendly responsive to my questions. They help remove the trailer. No issues!!
JAMES YHelpful staff even though it was close to closing time
Lee BJack’s is as good as it gets. Friendly, helpful staff. They don’t waist a second of your time and get you on your way.
Robert LDanny at Jack's was great! However U-Haul let me down. If you guys weren't so cheap I wouldn't have used you.
rachel hThe drop off was set for a Sunday but this location only offers drop off during their business hours. There was no place to leave the truck after hours because they have a locked gate. Why offer anytime drop off if you only have limited operating hours?
Erik RI was not informed by the multitudes of emails on where I should be dropping off. The phone call I got prior to drop off was from a completely different location.
Adrienne PVery friendly with excellent service at a good price.
dan wProfessional, friendly service. Provided the type of uhaul truck we needed. Will use again when needed.
Maureen BWe were simply satisfied.
Thomas YGreat service!
Thomas MAmazing Customer Service
Jessica WKeep up the good work.
Ana II’ve returned to this location 3 times purely out of convenience and never have to wait which is great. One thing I will say, is when I deliver a trailer, they will back it up for me since I’m not the best at that. Would recommend to anyone returning trailers to the Gainesville/Alachua area.
Jennifer mWas not available for after hours drop off
Nathan TGreet customers when they enter the building not ignore their presence while you sit on your computer.
Burneita CYou should inform the customer's that when returning rental after hours how to get in on the property to return rental and to get owner vehicle out. It was very frustrating that nobody there informed us that the gate would be closed and that there is a chain that would let us in. Thank God another person who was returning pulled in behind us and knew how to gain the access needed to return the rental and get our car out from the lot. Made no sense that we were re-read the rental agreement after it was already read and signed on-line and to leave the most vital important information, that was not posted anywhere. Customer service was great, until this happened. Employee's need training in this area, very frustrating!!! The gas mileage was also incorrect, more employee training issues :(
Karen HThe equipment order they did not have I asked for a replacement it did not work properly. When I got in the truck it was under a half so I put it back. The rep said it was on a half I have my gas receipts
Christy PService was great and they where very helpful and fast with the process!
GABRIEL RVery helpful and knowledgeable. Great conversationalist and funny. Drop off was easy. I definitely made things harder for myself but he made it easy for me.
BRIANNA BExcellent customer service.
Vaneska MNA
James H