Customer Reviews for Jacks Truck Repair
(U-Haul Neighborhood Dealer)

282 reviews

900 S Mountain Rd   Tucumcari, NM 88401
(I-40 Exit333)

(575) 461-1265

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 461-1265

900 S Mountain Rd
Tucumcari, NM 88401
(I-40 Exit333)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
3.0

Will is very helpful and friendly

CARL M. 
Rating:
4.0

N/A

Erick G. 
Rating:
5.0

No comments

JEFFRIE U. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
5.0

Clean the cab.

RHONDA S. 
Rating:
4.0

Customer did not leave a comment.

CHEYENNE S. 
Rating:
5.0

Very friendly and got wait on right away

Dotty S. 
Rating:
3.0

Not totally in your control.. but it was very hard to find a location with a truck available to rent. Looked for over a day and drove over 200 miles to try and find a location.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

Nothing and was easy to check in.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

RALPH B. 
Rating:
2.0

There was two ladies and one was in training and she tried to help us but the other lady was to lazy to get up out of her chair to help the new lady. They have no consideration for customers and there time frame.

Darlene B. 
Rating:
4.0

I was called numerous times, to find out if i would be returning my trailer on time or early. I returned in a day early and their was only one person in the office. It is very difficult to take the trailer off the truck. I found a floor jack after a half hour to lift the trailer off the hitch. I think uhaul should have a floor jack available to assist people when support is not available.

ANTOINETTE V. 
Rating:
5.0

Even though we had to drive to pick up the truck, everything was handled with efficiency. Everyone involved was kind and helpful. Telling people that their contract can not be exactly as planned is a difficult process. We were able to take care of it without problems.

Christi H. 
Rating:
5.0

Give me a voucher for my next rental

keith F. 
Rating:
4.0

Customer did not leave a comment.

TINA G. 
Rating:
3.0

place was closed

Meressa G. 
Rating:
4.0

The mobile return policy of the U-haul company is what's confusing and not very organized. I just left the truck to this location when I returned it, because I wasn't made aware immediately that it's gonna be a different procedure as before. I'm glad the personnel at this location still checked it out and completed my order without hassle. Thank you Jack's Truck Repair, you guys rock!

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Romolo M. 
Rating:
4.0

You can maybe not rape people on the price.I wish I had other options but I didn't the ridiculous price you charge is disgusting. People are having a hard enough time with all the pandemic and being out of work and then you screw us as well not that it make any difference but you ass holes should be ashamed I'll never use your company again. What comes around goes around!

SHAWN DOUGLAS R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Friendly staff.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Leroy P. 
Rating:
5.0

Outstanding customer service!

ANTONIO P. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM E F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

We ran into closed interstates and was late BUT called in and was told our arrival check- in days would be updated BUT it was not. { was charged for 2 extra days.

Ina L. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

They were training a new employee and even with that, the process was very smooth and fast.

Jonna S. 
Rating:
3.0

I was. It aware I would have to drive 1 hour and 20 minutes to pick up my trailer rental. I requested pickup at a location less than 5 minutes from my home. I never received a call the day prior so I assumed it was good to go. When I arrived at my pickup time, the individual told me it was at another location in town. I drove to the other location and they told me that they didn't have the trailer and that it was located in Tucumcari, NM which is 1:20 away... since I had no other options, I accepted the drive. During the drive I got a text from uhaul stating that I missed my pickup time and that my reservation would be cancelled. I called the number provided and they told me they spoke with me two days prior and told me it was in Tucumcari...I was flying on a military aircraft two days prior so they must have me confused with someone else. This was not a good experience at all with A LOT of wasted fuel and Time.

Jehon B. 
Rating:
1.0

Get someone who gave a crap we had to make a 170 round trip to pick up a truck because our order was screwed up.

ROXANNE N. 
Rating:
3.0

Had to drive almost 2 hours to pick up the truck. It was very stressful, time consuming and very inconvenient. We were in Portales New Mexico.

Bonnie B. 
Rating:
4.0

Customer did not leave a comment.

Candace H. 
Rating:
4.0

Customer did not leave a comment.

Candace H. 
Rating:
4.0

I had to drive 3 hours from my home to pick up the truck since Uhaul wasn't able to provide a truck in my vicinity

Sumi H. 
Rating:
1.0

The service guy had to help me cause there was no one working in the office and I returned it on the 25th and the are saying I didn't return it until the 26th witch is no correct at all.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE U. 
Rating:
5.0

Customer service was awesome. The truck was super dirty. The inside looked pretty bad. But the customer service in all locations was great

Chantele H. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

nothing

ROBERT S. 
Rating:
4.0

Excellent customer service!

ANTONIO P. 
Rating:
5.0

All was great they made renting uhaul easy

Raul V. 
Rating:
5.0

The U-Haul app that encourages you to do the pre-check in does not work efficiently it is very cell and often locks up my device

James P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
1.0

get friendlier person to deal with. Acted like I shouldnt ask them anything

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Refused to help me

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Nothing.

Kimberly H. 
Rating:
5.0

not a thing it was clean and very frendly

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Sydney G. 
Rating:
4.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
4.0

Customer did not leave a comment.

robbie H. 
Rating:
5.0

Customer did not leave a comment.

J DEVIN K. 
Rating:
5.0

Service was great friendly personnel and speedy service

Ciara O. 
Rating:
5.0

They are right on tract! They were closed when the truck was rtned, but at jacks they made the rtn easy ! Thanks !

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Renea V. 
Rating:
5.0

Customer did not leave a comment.

debby S. 
Rating:
3.0

Customer did not leave a comment.

SILVIO C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Customer service could be better. Walked in there and stood at the window for a minute, older lady walked by and didn't even acknowledge me standing there.

Sherry S. 
Rating:
1.0

Had to drop off way on other side of town. Not at all convinent as I was told that the closest place was over run with trailers and could not drop off there. Not very happy with my uhaul experience.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Had to drive 184 miles round trip to pick up trailer After picking up trailer and place was closed noticed one tire was bald and unsafe, took 24 hours to get it replaced. All of this prior to being able to load and safely get on the road.

Bradley W. 
Rating:
3.0

I had reservations for a trailer in clovis nm when I arrived I was informed that there was not a trailer available even though they had one available for “in town use”. I had to drive 90 miles one way to get a trailer very disappointed never had that happen before with U-Haul. The employees were very un sympathetic. I will be telling all my friends about my experience. The location in tucumcari was great they had multiple trailers available don't know why they did not send one to clovis for me to use

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

Explain return requirements before charging extra for sweeping out

Carl M. 
Rating:
3.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Leslie O. 
Rating:
2.0

I went in on Friday to confirm my reservation. The representative said it was ready to go and be back the next day at 4. On Saturday, I arrived at 4pm to pick up the truck and the location was closing and the last representative there was unaware I was coming to pick the truck up. If I showed up any minute later, they would have closed and I would not have gotten my truck reservation.

Jasmine R. 
Rating:
3.0

Customer did not leave a comment.

anita P. 
Rating:
5.0

No issues nice People

NELSON C. 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Hayden H. 
Rating:
4.0

Dollie had black grease all over it

jerry P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

The young woman who was initially helping me was wonderful and helpful. Then the, I say manager came along and started threatening that I would be charged for damage to the car dolly. Again glad I took those pictures. Overall I didn't like either experience at either place.A big thumbs down for me.

Peggy V. 
Rating:
3.0

Customer did not leave a comment.

Hayden H. 
Rating:
4.0

The same as above. Disappointed

Antonio N. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Customer did not leave a comment.

debby S. 
Rating:
3.0

When got to drop off said trailer was hooked up wrong. Girl from office hooked up because guys were gone. Was there at 1pm in afternoon. Told drop of was carrying rough. Felt like horses moving in trailer. Drop of said the was trailer was hooked up was dangerous and could have been disastrous. I was lucky.

Janet S. 
Rating:
3.0

Customer did not leave a comment.

Tam T. 
Rating:
3.0

Customer did not leave a comment.

Tam T. 
Rating:
5.0

great, thank you!

maggie L. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

We didn't have any trouble, but I wish U-Haul would use radial tires on their trailers, much SAFER

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Yinong L. 
Rating:
5.0

Did not had any problem with this location

Cristian L. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
4.0

Very friendly

Sandy H. 
No reviews have been submitted for this location.

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