I had a few issues with this uhaul experience unfortunately - and I don't want to put the blame on the location because I don't know who is responsible for these things. Initially I needed to pick up my rental in Clovis, not Tucumcari. I had my reservation in for weeks at this point, and 3 days before the day of pickup I received a phone call telling me I had to drive 3 hours round trip to get the truck, and that I would receive an extra day and a discount for doing it. Well I was never told what kind of discount I received (I would like to know) and the extra day didn't help because I had already booked movers at the final location and was inside their window for canceling/changing the reservation without incurring a fee. On top of me driving all this way, this location didn't have any of the additional supplies that I ordered, which no one told me until I arrived. So I had to drive back to the original uhaul to pick up all the supplies (a minor inconvenience compared to the long drive). The final thing I'd like to mention was the dolly I received: the wheels were caked in mud. I had to scrub it all off before I would even consider taking it into my garage, let alone my house. The mud was also in the back of the truck from the dolly, which I had to clean out before loading. In hindsight I should have checked the equipment closer while I was still at the pickup location, but I was already behind our intended packing schedule so I chose to just take the equipment and go.
Stephen G.
Jacks Truck Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucumcari, NM 88401
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Customer Reviews
- 4.5 Average Customer Rating
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The lady that checked me in was awesome!
Nichole O.Quick drop off
Federico A.It was quick and easy.
MATINENIA W F.Staff is helpful, answered all questions, eased my concerns about safely pulling a trailer 500 miles.
Patricia Y.