Customer Reviews for Jackson Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackson Services

Overall rating:

Reviews without text are currently hidden. Show them

Jeremiah H. on

Rating:

Inspect the equipment before you leave and make sure everything works, because clearly they don't. I had to wait around for 8 hours for my situation to get fixed which put me behind schedule.

Erik P. on

Rating:

Customer did not leave a comment.

patrick s. on

Rating:

Customer did not leave a comment.

Shirley H. on

Rating:

Customer did not leave a comment.

Tom D. on

Rating:

Customer did not leave a comment.

WILLIAM S. on

Rating:

Customer did not leave a comment.

Ryan C. on

Rating:

Customer did not leave a comment.

adriana s. on

Rating:

The owner was 30 mins late to the appointment. I scheduled the appointment at 8 and I did not leave the location until 9 which put me behind schedule since I drove 35 mins to pick up the u-haul. He was very apologetic and helped us hook up the u haul so that was very nice.

cuney w. on

Rating:

I like the idea that u Haul Trafficking worked with me to locate a trailer.

john m. on

Rating:

Customer did not leave a comment.

mary s. on

Rating:

Customer did not leave a comment.

Kelsey B. on

Rating:

Customer did not leave a comment.

Burl S. on

Rating:

Customer did not leave a comment.

ANTHONY R. on

Rating:

the reservations were confirmed 2 days before for 8 am. when i arrived @ 8:45 nothing was ready. None of the equipment was pre tripped. By the time they had reinspected and repaired the damage that I found before leaving there with your truck and auto hauler it was 11 AM, The first thing I had to do was get gas because there wasn't even enough to get back to the house.

LEONA W. on

Rating:

Loved thier service, ill be back to use again ??

James C. on

Rating:

Customer did not leave a comment.

RAY H. on

Rating:

Customer did not leave a comment.

Mary S. on

Rating:

Everything was great. Thanks

JAMES C. on

Rating:

Customer did not leave a comment.

Mary S. on

Rating:

Customer did not leave a comment.

RUSSELL S. on

Rating:

Fast friendly service

MICHELLE H. on

Rating:

Customer did not leave a comment.

RUSSELL S. on

Rating:

Great service

CHERLYN M. on

Rating:

Air conditioner didn't work , was very uncomfortable 2.4 hr ride in the heat

ROBERT O. on

Rating:

Customer did not leave a comment.

IRVIN S. on

Rating:

Customer did not leave a comment.

JESSICA D. on

Rating:

I don't know what else the people do for work at this location but the grounds were rocks and there were bolts and nails on the ground. It would be easy to get a hole in a tire. The staff was real friendly and helpful. I know looks can be deceiving. Helpful people.

dale m. on

Rating:

Customer did not leave a comment.

RHODA H. on

Rating:

Customer did not leave a comment.

CHRISTIANA J. on

Rating:

Customer did not leave a comment.

TAMMY P. on

Rating:

Clean the place up a little, pay more attention to the equipment numbers, ESPECIALLY ON THE TRUCKS. Caused MASS confusion when we turned in our truck, because I was rented one truck on paper, but given a truck with different numbers than the paperwork showed. Just an oversight, but, wow.

CLARENCE D. on

Rating:

The place was not well-kept. I had to stop after I left the place and get leaves off the tow dolly I rented. they were blowing everywhere. the place was shabby. On the positive side, the people were very nice and helpful!

PAT D. on

Rating:

Customer did not leave a comment.

Terri R. on

Rating:

My problem was not with the Bay City location, as I had rented the U-Haul to be dropped off on S. hwy 36 in Brazoria, Tx. When I arrived at the Brazoria location I was told the police would be called if I left the trailer there. My contract clearly stated I was traveling to Brazoria Tx. Instead I had to drive 45 miles one way to Bay City to drop the trailer off. I have filed a complaint with U-Haul. Just heard back and they will credit my credit card with $30 for my trouble. Did not get an apology for being told the police would be called, Not for the change in drop off locations either, instead Cody the Houston Rep told me it was up to him whether to speak to the Brazoria location owner or not. I have used U-Haul in the past, but can not justify using them in the future. M. Rikard

SHERWIN C. on

Rating:

Customer did not leave a comment.

KAY O. on

Rating:

Very helpful and wonderful to work with.

MONTE F. on

Rating:

Customer did not leave a comment.

Malena J. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Customer did not leave a comment.

Jason M. on

Rating:

Great experience! Quick and easy

MICHAEL M. on

Rating:

On both pick-up and drop-off the staff at Jackson Services were very friendly and professional. I would recommend this as a place to rent U-Haul equipment in Bay City.

Robert H. on

Rating:

Customer did not leave a comment.

CURTIS C. on

Rating:

Business was closed upon scheduled arrival. Oil change light was on as well as service engine light...

THOMAS M. on

Rating:

Customer did not leave a comment.

MICHAEL B. on

Rating:

it is a gravel parking lot but still easy to use

JASON M. on

Rating:

Customer did not leave a comment.

MICHAEL B. on

Rating:

We parked in a dirt parking area but the person was friendly and check us in fact

CHARLES S. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

no complaints with anything at this business location personnel were friendly and very helpful will recommend to friends for their needs

JOHN C. on

Rating:

It would be nearly impossible to improve the service I received at Jackson Services in Bay City, Texas. They were highly competent, extremely friendly and helpful. I will gladly recommend them and when I have need use their services again. GREAT JOB!!

Darrell B. on

Rating:

Customer did not leave a comment.

KENNETH M. on

Rating:

Clean the place up!!!!

KRISTEN L. on

Rating:

We called in for the drop off and the guy running the place had left the office at two. We had to leave the truck unattended with keys inside because we had no idea when the guy would be back.

Linda B. on

Rating:

Very helpful, cheerful and got hooked-up quickly.

DIANE W. on

Rating:

Customer did not leave a comment.

Denise P. on

Rating:

Customer did not leave a comment.

todd m. on

Rating:

Was able to complete the dropoff within less than 10 minutes. Very quick and efficient and very helpful staff.

DAVID W. on

Rating:

Quick, easy, and helpful.

MATTHEW E. on

Rating:

Had no knowledge of how any of the equipment worked. Spent over thirty minutes waiting while the uhal representative figured out how to gwnerate the paperwork.

BIANCA B. on

Rating:

Customer did not leave a comment.

EILEEN P. on

Rating:

Customer did not leave a comment.

MELVIN B. on

Rating:

Customer did not leave a comment.

JAMES B. on

Rating:

Customer did not leave a comment.

Linda L. on

Rating:

Customer did not leave a comment.

Noe A. on

Rating:

Customer did not leave a comment.

MARY M. on

Rating:

after I started hauling the trailer, I noticed that it required a lot more fuel while I was driving it, both empty and full (an auto transport), about twice as much fuel (half the MPG) than trailers i typically haul with my truck (Ford F250, w/towing package). I hauled a Honda Civic, so it shoudl not have made much difference anyway. When i turned it in, I asked the station to check the wheel bearings and brakes on the trailer for the next person to use the trailer. the rental and fuel costs were still much lower than my expense if I had used a tow truck to move my Civic instead, so it was still a very good deal.

GERALD S. on

Rating:

Customer did not leave a comment.

Kyle J. on

Rating:

Customer did not leave a comment.

KATHY F. on

Rating:

Customer did not leave a comment.

MIKE D. on

Rating:

The location was OK, but I had to drive 60 miles round trip & spend 2 hrs. I wasn't planning on. Found out I needed to pick up the trailer at this location the day before. Would have been better to get a pickup closer to where i was or at least to find out earlier so we could plan accordingly.

MELODY C. on

Rating:

Everyone at this location was wonderful! They were very helpful and patient with us. Even though it was well past their closing time, they remained there until we had everything finalized.

ROBERT H. on

Rating:

Customer did not leave a comment.

BRIAN C. on

Rating:

The staff was very friendly and helpful. The place of business had a very muddy parking lot. The truck had not been swept out by the previous user. I would recommend the place based on the staff and their help. It is also a small city and not too many places rent U-Hauls. The other popular gas station is run by not very friendly person from India.

LARRY M. on

Rating:

Customer did not leave a comment.

YOLANDA B. on

Rating:

We really appreciate the fact that Jackson Services worked with us 30 minutes after they were supposed to be closed. We were running late and couldn't put it off until the next day because other moving deadlines were connected with the rental of the truck. It all came together because Jackson Services was patient and understanding. Thank you so much.

STEVE M. on

Rating:

Very nice people. The place is a bit in disaray.

MICHAEL L. on

Rating:

Extremely nice and helpful people.

KEVIN S. on

Rating:

Customer did not leave a comment.

JOE L. on

Rating:

Customer did not leave a comment.