Customer Reviews for Jackson Services
(U-Haul Neighborhood Dealer)

227 reviews

2100 Golden Ave   Bay City, TX 77414

(979) 323-7113

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 323-7113

2100 Golden Ave
Bay City, TX 77414

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike Q. 
Rating:
3.0

Truck ran fine, but all windows/mirrors and exterior were filthy. Needed new wiper blades

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
5.0

Nothing. Everything was great!!!

Janis H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Customer did not leave a comment.

HEATHER N. 
Rating:
5.0

Customer did not leave a comment.

Barrett A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Get some trucks with cruise control for those long highway runs. This truck was excellent, ran great, good on gas, was easy to drive. Almost like driving my RAM truck, almost. Thanks Great job.

NICOLASA G. 
Rating:
5.0

Customer did not leave a comment.

NOEL C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
1.0

I must say I had to try two separate locations first one the lock box broken suppose to be open 24/7 then sign read 10-2 neither were correct. Lock box broken, and when I finally did turn it at different location the ease of on line check in was terrible did not know I would need pictures and dropped the keys before doing so. Really a messed up system. Location was nasty to look at.

JEFFREY T. 
Rating:
5.0

The only observation was that back was not clean but it was not deplorable 😊 . Great service. Very prompt in response to calls. No change but sweep the back..

SHIPHRAH Y. 
Rating:
1.0

The uhual was in a completely different parking lot from the building and was hard to find. Then we got charged $40 for gas and nowhere did it say we had to put gas back into the uhual. Also nobody at the office to answer where the keys to the truck where. We had to find them. I will not be renting a uhual again.

SIERRA T. 
Rating:
5.0

Customer did not leave a comment.

ROBYN G. 
Rating:
1.0

Customer did not leave a comment.

Susannah M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH T. 
Rating:
2.0

Customer did not leave a comment.

Benesha H. 
Rating:
5.0

Keep offering the excellent level of service you have always provided making sure the customer gets the best possible service.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

LUCIA T. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
4.0

Truck was not ready at scheduled time(flat tire), but location was friendly and helpful otherwise

Russell D. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

The pickup location, Jackson Services, is great and professional. Uhaul itself is incapable of giving the correct information and I would recommend people not use Uhaul if they have another option.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

The website said I could use a 1 7/8” or 2” ball on the receiver hitch. But a 2” is more recommended for safety reasons. The lady recommended we change out ball so we did. I googled it & she was correct.

SHAWN S. 
Rating:
5.0

The back of the moving truck was extremely dirty, almost like a black soot covered the floor.

Chad G. 
Rating:
5.0

Jackson services was such a friendly with a smile perfect atmosphere! Smooth as Texas made silk. Thank You

Larry R G. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
4.0

Jackson Services in Bay City, TX is a great place to rent your U-Haul.

Donald R. 
Rating:
2.0

Have better people with customer service that will make sure the equipment is clean and making sure everything works so I won't have to go to different locations to find a trailer then to only find out the straps don't hold on one of them then y'all charge me an additional $60 something dollars for gas when I put gas in the truck and it was just a little low because that truck eats gas like no tomorrow and I HATE THE FACT THAT I HAD TO KEEP THE TRUCK FOR 5 days and I only needed it for two so that was extra money spent I hope I never have to use uhaul again

LEXUS B. 
Rating:
5.0

It was a great experience.

LATOYA D. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE Y. 
Rating:
4.0

Truck needed an oil change and rates were too high

Hector U. 
Rating:
3.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Ira G. 
Rating:
5.0

Quick and easy

Yesenia S. 
Rating:
5.0

Thanks so much, the move went great!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Marco R. 
Rating:
2.0

We scheduled well in advance for Angleton pickup where we were moving from. Three days prior, told had to go to Clute. ONE DAY prior told go to Rosenberg. I asked why not Bay City,,it is closer, so that is where we picked it up. Truck clean but Dolly was dirty.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

RANDEL B. 
Rating:
5.0

The service at this location (Jackson Services) was excellent. However, at first, I had re reservation at the site off of Highway 60. The gentleman there was very rude, so I switched to Jackson's service. I feel he needs better training in how to deal with customs respectfully.

Eddie R. 
Rating:
3.0

Customer did not leave a comment.

daniel J. 
Rating:
3.0

Customer did not leave a comment.

Joan R. 
Rating:
4.0

Place was very unorganized and crowded with people. No attempt for social distancing. They were having trouble with UHaul software and took way to long to pick up trailer. Trailer was clean and had no problems.

James G. 
Rating:
5.0

There wasn't an issue with this location.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Lloyd T. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

Checked in online no one there. Was still charged extra for dropping off late even after all the trouble we had. Not happy with trailer or condition or hassle!

Marvin N. 
Rating:
5.0

Make sure the truck don't mess like pee in the cab. It was the worst 7 hour drive I've ever had to make.

Sherry M. 
Rating:
4.0

customer service was excellent and very efficient. will use again if in the area.

James T. 
Rating:
3.0

Fix your computer software. It took 45 minutes to get the reservation completed.

Fredrick M. 
Rating:
5.0

Friendly people, they did all the hook up while I sat in my truck.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
1.0

Customer did not leave a comment.

Ana L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

leta W. 
Rating:
1.0

My last unit to Bay City, TX had a faulty door, it soaked all my belongings up to a $30 cleaning bill, that rate was $49 + insurance $40 this time same direction back, same type of unit, it was $75 + $40. What the hell, what a scam!

Charles G. 
Rating:
3.0

Only quarter tank of gas and truck dirty

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Dewey H. 
Rating:
5.0

Dropped off key in key slot, there was no problem. Move was great.

Susie C. 
Rating:
4.0

Was not mentioned that 1 month free storage was available upon arrival to destination.

david V. 
Rating:
3.0

Everything went well

Marlene W. 
Rating:
5.0

The attendant was very helpful and cared about my needs.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA E. 
Rating:
5.0

The personnel was very friendly and did everything to accommodate my needs. Will definitely come back to this place.

Tomas L. 
Rating:
5.0

My truck lease was till 9am in the morning, and I work 7 am to 4pm. The the lady at Jackson Services was very nice and helpful and said that I could drop off the truck any time during the day before closing time. I am definitely pleased with the Uhaul's customer centricity.

Sumit M. 
Rating:
5.0

I was not able to drop off the truck at the location originally assigned because they were closed and your system would not acknowledge the drop off location through my phone. I had to call customer service to get re-routed to another location. It took over an hour to get the truck returned because of your system. There needs to be a better way!!!!!

Doug M. 
Rating:
3.0

I was charged $23 and some change for fuel when it was brought back with the exact same amount of fuel as when I picked it up. We made sure we put fuel back in to match 3/4 of a tank. Very disappointed in this!!!!

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Randel B. 
Rating:
5.0

You guys are great!!

Pamela H. 
Rating:
5.0

This location didn't carry packing paper. I'm not sure if it's needed to because the town is small. I'm from a large city and I guess I'm use to u-haul dealers carrying packing paper. This was not a problem but I thought I needed it at the time.

Pamela H. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
3.0

Customer did not leave a comment.

Diann G. 
Rating:
5.0

Very friendly and there was a small balance even though we paid on line but Carolyn explained it to us and it was not an issue.

Russell M. 
Rating:
3.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

I have dealt with Jackson Services several times after moving to Bay City a couple of years ago and everyone that works there is very friendly and they are a pleasure to deal with!!!!

Jeffrey L. 
Rating:
5.0

the only detriment thayvday was the weather.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Gibram J. 
Rating:
3.0

Customer did not leave a comment.

Esther G. 
Rating:
1.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Great people! Always do business with them if I can!

James S. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Two big dogs run the place. My wife had to stay in the truck. LOL!

Matthew O. 
Rating:
4.0

Customer did not leave a comment.

CRAIG H. 
Rating:
2.0

The personnel were not reliable. When I tried to make an appointment time that was not preferable for them, they said “that's fine, just come by and see if someone is around.” I shouldn't have to hope that someone is going to be around if I make an appointment. I ended up making the appointment an hour earlier to try to accommodate them and they were still 2 hours late in being present at the office so we could pick up the trailer. On top of that, they had no padded blankets to rent to protect the furniture I was moving. Will avoid this location in the future.

alex B. 
No reviews have been submitted for this location.

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