Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, great customer service and clean vehicles. Would highly recommend, thank you!
Kristin C
Rating:
2.0
my drop off location was incorrectly documented, resulting in an extra $488 charge to my card on file.
Laci D
Rating:
3.0
The location was closed, so we did not have the opportunity to interact with personnel. The Dropbox was easy to locate. The location would have felt unsafe after hours if I had been alone without my husband.
Aida G
Rating:
5.0
Jackson Service is always friendly and accommodating.
Ben S
Rating:
5.0
Lower the cost
DOROTHY K
Rating:
5.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Fast, easy.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
ROGER B
Rating:
5.0
Customer did not leave a comment.
STACY P
Rating:
3.0
Honor your guarantee don't waste people's time make sure your reservations are accurate and also make sure equipment is clean and in good shape.
Kerri I
Rating:
5.0
Customer did not leave a comment.
JESSICA M
Rating:
4.0
Customer did not leave a comment.
ALISHA H
Rating:
5.0
Customer did not leave a comment.
Ralph M
Rating:
5.0
Customer did not leave a comment.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
Joann F
Rating:
5.0
Customer did not leave a comment.
Jack P
Rating:
3.0
Customer did not leave a comment.
MARCUS M
Rating:
5.0
Customer did not leave a comment.
EVA K
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
Customer did not leave a comment.
VERNON R
Rating:
5.0
Drop off key box.
Scott D
Rating:
5.0
Customer did not leave a comment.
Jesus M
Rating:
1.0
Truck was filthy and had no gas. The lady at the desk was very rude.
BRITTANI R
Rating:
5.0
Very nice person who took care of us even called me when I lost some keys in the parking lot she was a life saver definitely would recommend there U-Haul location she went above and beyond
JOHNNY G
Rating:
3.0
Customer did not leave a comment.
Joan J
Rating:
5.0
Customer did not leave a comment.
Craig H
Rating:
1.0
This was a totally jacked up experience. We won’t ever use UHAUL again.
Karen S
Rating:
2.0
Customer did not leave a comment.
Lucas P
Rating:
5.0
Nice folks to deal with and an easy, no hassle rental.
Mark B
Rating:
4.0
Picked up trailer and took it home, noticed one of the tires was low in air, upon investigation it had 2 nails in the tire, took the tire off, went back to where i picked up the trailer and swapped it with a good tire
Bob K
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Dealing with the website and trying to find a truck in a more convenient location for a one way drive was difficult.
Randa M
Rating:
1.0
Customer did not leave a comment.
naveed m
Rating:
5.0
Customer did not leave a comment.
PATRICIA T
Rating:
2.0
The equipment location was in a mud pit and the poor guy expected to put it on the hitch practically thru this back out getting it on because he could not get his high lift back to the trailer.
Claude C
Rating:
5.0
Customer did not leave a comment.
Lakyralea C
Rating:
5.0
The lady there is very nice
And I only rent from this place
I recommend all my friends n.family
ELCENA W
Rating:
5.0
Customer did not leave a comment.
Rachel T
Rating:
5.0
Well maintained but not clean. There was grease, dirt, and gravel in the trailer. This is typical.
James S
Rating:
5.0
Customer did not leave a comment.
GUADALUPE T
Rating:
5.0
This location was fast and helpful too.
THOMAS L
Rating:
4.0
Your reservation system is terrible. I reserved a truck a week early and was run all over to get a truck which would have cost me much more money. My local dealer was able to overcome the u-haul reservation debacle and get me what I needed.
JOHN S
Rating:
5.0
Customer did not leave a comment.
Sylvia A
Rating:
2.0
Customer did not leave a comment.
Tara D
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Customer did not leave a comment.
Paulanette J
Rating:
5.0
Customer did not leave a comment.
lahumphry w
Rating:
5.0
Customer did not leave a comment.
A G
Rating:
5.0
Customer did not leave a comment.
Traci M
Rating:
5.0
Customer did not leave a comment.
jack k
Rating:
5.0
Customer did not leave a comment.
Darryl L
Rating:
5.0
Very friendly and helpful team. Thank you
Tiana W
Rating:
5.0
Everyone there is also great & very helpful!
Trisha M
Rating:
5.0
Customer did not leave a comment.
Craig H
Rating:
5.0
Customer did not leave a comment.
Richard A
Rating:
5.0
Keep up the good work!
William G
Rating:
5.0
He personally came out and met with us. He is very nice.
Robert R
Rating:
4.0
Customer did not leave a comment.
joseph t
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
1st time using them. They were great and throurgh.
joseph t
Rating:
3.0
Customer did not leave a comment.
Ramona S
Rating:
5.0
Customer did not leave a comment.
Bradley W
Rating:
5.0
Very friendly staff.
Randy T
Rating:
5.0
Customer did not leave a comment.
Christopher J
Rating:
3.0
Customer did not leave a comment.
Claude C
Rating:
2.0
I booked online and selected no insurance, when I went to pickup, they tried changing for insurance without asking. This is the second time that happened, the first time I didn’t realize they put the insurance on it and paid for it.
Bradley W
Rating:
3.0
Customer did not leave a comment.
Raymond R
Rating:
5.0
Customer did not leave a comment.
MARCOS G
Rating:
4.0
Fix the U-Haul app. It is absolutely terrible. It does not work.
Matt K
Rating:
5.0
Customer did not leave a comment.
Cathy P
Rating:
5.0
Friendly customer service and clean well maintained equipment. Highly recommended.
Christopher K
Rating:
5.0
This location was super friendly and helpful.
Samuel C
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Jackson Services always provides prompt service and equipment that is road ready.
JAMESE C
Rating:
5.0
Customer did not leave a comment.
Lisa B
Rating:
5.0
Customer did not leave a comment.
James F
Rating:
4.0
Customer did not leave a comment.
Melisse S
Rating:
4.0
Customer did not leave a comment.
Richard E
Rating:
5.0
Great service
LETHA B
Rating:
1.0
The people at this rental place could use some proper social and communication skill training. They were very rude to me and my wife while being tended to. We wouldn't recommend this place to anyone or rent from them again.
Alejandro H
Rating:
4.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
Lawrence B
Rating:
3.0
More outdoor lighting.
Christopher C
Rating:
4.0
Customer did not leave a comment.
Aaron G
Rating:
5.0
I did NOT like the U-haul text / app and checkin, which did not work correctly and was not intuitive. Leave the “device” out of this. It is like a $20 fine for someone without a cell phone. Overeaching and assuming everyone has the same technical skills. We do not, and I HATE texts. Also, there was nothing in the 800 number phone menus
for general questions, such as What is haul mode?
James P
Rating:
5.0
The best! And a brand new trailer!
Brandon A
Rating:
5.0
It all went well. Keep it up.
WILLIAM S
Rating:
4.0
Had no issues with the truck but the auto hauler that was brought over from American Muffler in Bay City, TX had a tire that had to have air put in it every time we stopped until we put fix a flat in it. After that, it didn't leak again.
Celeste C
Rating:
5.0
Customer did not leave a comment.
Barbara S
Rating:
5.0
Customer did not leave a comment.
Robbie M
Rating:
5.0
Customer did not leave a comment.
Mike Q
Rating:
3.0
Truck ran fine, but all windows/mirrors and exterior were filthy. Needed new wiper blades
