Daisy Mae quickly became my best friend after offering free belly rubs. The staff was so friendly and accommodating. They unloaded and unhooked the car carrier without having to ask. We had a mishap during the trip and our TV arrived shattered. They said they would remove it for us and dispose in their dumpster. UHaul was a little more expensive than their competitors but I have become a true fan and am a firm believer that you get what you pay for. I will NEVER shop rates again.
TONYA J
Customer Reviews for Jackson Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no issues will rent there again
ROBERT KVery friendly, great customer service and clean vehicles. Would highly recommend, thank you!
Kristin CVery friendly, great customer service and clean vehicles. Would highly recommend, thank you!
Kristin Cmy drop off location was incorrectly documented, resulting in an extra $488 charge to my card on file.
Laci DThe location was closed, so we did not have the opportunity to interact with personnel. The Dropbox was easy to locate. The location would have felt unsafe after hours if I had been alone without my husband.
Aida GJackson Service is always friendly and accommodating.
Ben SLower the cost
DOROTHY KFast, easy.
MICHAEL MHonor your guarantee don't waste people's time make sure your reservations are accurate and also make sure equipment is clean and in good shape.
Kerri IDrop off key box.
Scott DTruck was filthy and had no gas. The lady at the desk was very rude.
BRITTANI RVery nice person who took care of us even called me when I lost some keys in the parking lot she was a life saver definitely would recommend there U-Haul location she went above and beyond
JOHNNY GThis was a totally jacked up experience. We won’t ever use UHAUL again.
Karen SNice folks to deal with and an easy, no hassle rental.
Mark BPicked up trailer and took it home, noticed one of the tires was low in air, upon investigation it had 2 nails in the tire, took the tire off, went back to where i picked up the trailer and swapped it with a good tire
Bob KDealing with the website and trying to find a truck in a more convenient location for a one way drive was difficult.
Randa MThe equipment location was in a mud pit and the poor guy expected to put it on the hitch practically thru this back out getting it on because he could not get his high lift back to the trailer.
Claude CThe lady there is very nice And I only rent from this place I recommend all my friends n.family
ELCENA WWell maintained but not clean. There was grease, dirt, and gravel in the trailer. This is typical.
James SThis location was fast and helpful too.
THOMAS LYour reservation system is terrible. I reserved a truck a week early and was run all over to get a truck which would have cost me much more money. My local dealer was able to overcome the u-haul reservation debacle and get me what I needed.
JOHN SVery friendly and helpful team. Thank you
Tiana WEveryone there is also great & very helpful!
Trisha MKeep up the good work!
William GHe personally came out and met with us. He is very nice.
Robert R1st time using them. They were great and throurgh.
joseph tVery friendly staff.
Randy TI booked online and selected no insurance, when I went to pickup, they tried changing for insurance without asking. This is the second time that happened, the first time I didn’t realize they put the insurance on it and paid for it.
Bradley WFix the U-Haul app. It is absolutely terrible. It does not work.
Matt KFriendly customer service and clean well maintained equipment. Highly recommended.
Christopher KThis location was super friendly and helpful.
Samuel CJackson Services always provides prompt service and equipment that is road ready.
JAMESE CGreat service
LETHA BThe people at this rental place could use some proper social and communication skill training. They were very rude to me and my wife while being tended to. We wouldn't recommend this place to anyone or rent from them again.
Alejandro HMore outdoor lighting.
Christopher CI did NOT like the U-haul text / app and checkin, which did not work correctly and was not intuitive. Leave the “device” out of this. It is like a $20 fine for someone without a cell phone. Overeaching and assuming everyone has the same technical skills. We do not, and I HATE texts. Also, there was nothing in the 800 number phone menus for general questions, such as What is haul mode?
James PThe best! And a brand new trailer!
Brandon AIt all went well. Keep it up.
WILLIAM SHad no issues with the truck but the auto hauler that was brought over from American Muffler in Bay City, TX had a tire that had to have air put in it every time we stopped until we put fix a flat in it. After that, it didn't leak again.
Celeste CTruck ran fine, but all windows/mirrors and exterior were filthy. Needed new wiper blades
Sandra SNothing. Everything was great!!!
Janis H