Customer did not leave a comment.clark M.
Customer Reviews for Jacobs Citgo & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They never turned the car in and I got charged twiceJohnathan H.
Make sure the bolts are tight on the axles of the trailerSteven S.
Customer did not leave a comment.Corbett G.
This office is very easy to work with, equipment is easy to pick up and drop off, courteous employees.David S.
Customer did not leave a comment.MICHAEL M.
Both Pickup and Drop off locations went above and beyondTed M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Mark H.
Great location to rent from. Quick and courteous.David S.
Customer did not leave a comment.jerry B.
Great Service, Quick and Easy Pick up and Drop offDavid S.
Quick and friendly serviceCreed A.
Customer did not leave a comment.Gary S.
I had an 8:00 am pickup scheduled. I arrived at 7:55 completed my check in on my phone, and no one was there until 8:30. After his arrival he was very accommodating and pleasant. However, I started a very busy day with a long delay.James M.
I have dealt with Jacobs a long time he has a great personalitymichael M.
Had to travel to another location to pick up the trailer. Inventory was not correct and the location was closed and not answering the phone. they had no clue i was scheduled to pick up the trailer.Britta G.
Quick and easy. In and out very fast and very friendly. Everything was ready when I arrived.Allen B.
Customer did not leave a comment.JEROME H.
Customer did not leave a comment.nicole H.
It was perfect and convenient.carmelia C.
Customer did not leave a comment.Lee M.
Jacobs has a great staff and is always upfront about the quality of the equipment the owner is a great personal friend of mineJustin A.
Customer did not leave a comment.VICTOR P.
Have someone on site who can manage the uhauls without having to weight 30 minutes for someone to show up in the middle of the day. But in fairness to the dealer, he didnt have a lot of notice as the original location for my pickup didnt have the vehicle and were 20 minutes late in opening. No one let me know this location had no trucks on site despite me having a reservation. what customer serviceJACK H.
Customer did not leave a comment.charles A.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.joan M.
The associate was very nice but computer illiterate. The location did not have very good parking and was pretty much a shack beside the road. The location had moved, so the address given by the uHaul website wasn't correct. Location on had 1 truck, period. The paperwork indicated that the gas tank had 3/4 tank, but in actuality it was just under 3/4. I mentioned it to the associate at the Langley location and he said â€œJust full it up to where it is now before you return itâ€. When I returned the vehicle the gauge was exactly where it had been when I picked it up. However, I was still made to pay more to be put gas in it (maybe 1 gallon). I frequently use uHaul and this wasGeorge L.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.marc W.
No public restroom, but the trailer was in great shape and the gentlemen that checked me out made sure the trailer was fully operational and correctly hitched to my vehicle before we left.joan C.
Customer did not leave a comment.jimmy K.
The uhaul had no AC and had mechanical issues. When I notified uhaul of this issue that acted as if I was lieing and offered me a 50.00 refund to shut up.Shawn G.
Need to make sure the dealers update thier address. Took me an hour to find out that Jacobs had moved out of town to a different be location. A small amount of communication goes a long way.James S.
Customer did not leave a comment.Zachery G.
Customer did not leave a comment.Patsy H.
Customer did not leave a comment.Harold L.
Customer did not leave a comment.steven C.
Great service as expected.JEFF B.
Customer did not leave a comment.Triple B and E F.
Not much. Service was excellent.Melissa R.
Convenient. But they forgot some of my address that I rented so I have to call and make sure that gets credited back.Phillip H.
It would have been nice to have the equipment ready when I arrived. I drove a long way and had to wait over half an hour for then to get the truck and trailer ready, and their wait area is smoking, and that makes my eyes puffy and red.Phillip H.
Customer did not leave a comment.Richard O.
Tow dolly was picked up and I already checked in online and paid. Showed up then guy tried to charge me more than I paid online saying I didn't pay for insurance when I did. They hooked the tow dolly up for me and said all light where working. Got the vehicle loaded up and down the road. Once it got dark I got pulled over and was given a warning ?? cause the brake lights and turn signals were not operable and the taillights where to dim and could barely been seen. Which cost me more money than the trip should have cost cause I had to pull off and get a hotel for the night. So I would recommend this location. The guys there seem to not know what to do.William N.
Nothing I can thinkSteven C.
Customer did not leave a comment.brian L.
Efficient and personable... Would use both places again????Lori L.
Customer did not leave a comment.Bobby T.
This has nothing to do with the Jacobs Citgo & Towing location, but this experience was terrible overall. Reserved the uHaul from Phillips Heat and Hardware in Staffordsville. Reserved it as a pickup and drop off there. The following week received a call from uHaul out of Louisville, KY stating the pickup would be in Martin, KY (35 miles from my move location). Informed them that I would be contacting Phillips heat and hardware to see what happened. Contacted Phillips heat and hardware and was told that someone submitted an online reservation that took precedence over mine reservation and the 26' uhaul I had reserved was given to someone else.... I had to drive to Martin to pick mine up now. I expressed my concerns with this option and the lady said she would take care of it and call me back. Received a text notification from uhaul that my pickup would be in Martin, KY on Thursday before I was to pickup. Called Phillips heat and hardware and the lady again said she would take care of it. She called me back later that day and said I was to pick it up at Salyersville instead, since that was closer. Called Salyersville and they knew nothing of it and said all they had was 17' truck... called the Martin location and Mr. Jacobs said he had the 26' truck and I had to come there and get it and bring it back there. At this point I had no choice but to do so as I was moving Friday. Got the bill from uhaul and they charged me for 140 miles to use... 70 of that was my having to go and pick it up and return it at the Martin location. Uhaul did give me a credit for $45 for having to go pick it up and return it they said.... no where near the 70 miles required to do so though.JARROD H.
I was disappointed that although I placed my order two weeks in advance, for Pikeville, KY, I had to travel 45 minutes to Martin, KY to pick up my truck. I called to see if I could correct this situation but there was nothing they could do to remedy the distance.Jessica I.
The unit we RESERVED was not available! Why do we reserve 2 weeks in advance if the trucks are not available. Very dissatisfied. This was the case in the last 2 rentals.Bonnie C.
Customer did not leave a comment.DONALD L.
Customer did not leave a comment.Perry F.
Customer did not leave a comment.jeffory A.
Originally wanted the vehicle in Pikeville, no notice was given that it was in the Martin location 30 minutes away. Vehicle smelled like cigarette smoke.James S.
Customer did not leave a comment.michael G.
Customer did not leave a comment.darke M.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Margaret S.
The location was not where the advertised address indicated it would be, and we had a hard time finding it with the navigator.joanna D.
Customer did not leave a comment.GALVIN D.
My comments are not about the location but about the whole process of online reservations. I had requested a truck at a different location. When the confirmation was sent to me on Sunday, I had been booked for a much larger truck, which I could NOT use--26foot!, I had to wait till Monday morning to contact someone by phone to see is there was a smaller vehicle. I had tried to contact the original location Sunday, but all I got was a fax signal! When I contacted the location, I was told that I would have to use the 800 number to try and find another vehicle. After sometime, they were able to find a smaller vehicle for me at the Martin Location. Time was crucial since, I was driving four hours to move my mother and needed the vehicle Monday afternoon. I tried to phone the Martin location, but I was never able to get them by phone--I think you have have an incorrect phone number-- I had wanted to confirm this by phone before driving another hour to Martin. I did not want to get there and find there was no truck!!! I had to drive the hour to Martin hoping that it was there. Fortunately, when I got there, I was able to get a truck. The truck was really new and so it worked out very well in the long run, BUT the whole reservation process was not a good one. I did like the young man who helped me Monday morning to try and find a suitable truck. The text messages with data were also helpful. Once I got to Martin, I did like working with the man.E WRAY B.
He was not even there..we waited nearly an hour ..I had friends on the stand by to help us load furniture hey were patient enough to wait...however.this made us all late for other Saturday afternoon plans....we waited and waited on this gentleman ..he didn't even answer I would not recommend this location at all....DEBORAH D.
Customer did not leave a comment.PAMELA M.
Customer did not leave a comment.REESA W.
Customer did not leave a comment.GARY M.
Was not sure where to park the truck for after-hours drop off.Terri L.
Customer did not leave a comment.jEFFREY R.
Glad they are there, or we would have had to travel even further.AARON R.
Customer did not leave a comment.mike S.
We were treated nice, the owner of Jacob's was very nice. The truck we got was in excellent condition. We would recommend them to anyone needing to move.Gladys S.
Customer did not leave a comment.Whitney P.
Customer did not leave a comment.sheila M.
Customer did not leave a comment.ROY H.
Customer did not leave a comment.anita M.
A very nice man, Steve, I think, helped me and answered all of questions.ELLIS I.
Customer did not leave a comment.bobby I.
Customer did not leave a comment.bobby I.
Customer did not leave a comment.emily L.
Frendly and helpful.GARY H.
Customer did not leave a comment.PAM H.
Customer did not leave a comment.roydale W.
Customer did not leave a comment.melanie C.
Customer did not leave a comment.MELINDA O.
Customer did not leave a comment.donald L.
Very helpful and professionalverlin M.
Customer did not leave a comment.MARLIN B.
little bit cleaner but over all the owner was friendly and inviting. cant say the same thing about the secretary but would happily recommend jacobs citgo to other u-haul users in fact i already haveROBIN H.
The website wasnt clear. I didnt even know there was such a thing as one way or not one way.. I'm confident that I chose one way however. Nevertheless, I went online to Rent a Uhal in Bowling green - Kentucky as a one way rental. I intended on picking it up and driving it to martin ky for drop off. I did all this online 4 days ahead of time. MOREOVER, Then I even called the pick up site In Bowling Green " 3 " times while in route to make sure everything was ok to do this, That way I could get the Uhal and leave I had a strict deadline ! When I got there the one in bowling that is. "Not the voyage tech place". But the one is Bowling green was """" VERY VERY RUDE TO ME""". The gentleman running the store if you want to call him that acted as if I was completely stupid! He said I should of know it was not a one way and that I had to bring the truck back to his store! He went on to say they dont even do one way rentals at his store!! Consequently, he began treat me as if I was a child and completely belittled me; despite me keeping calm regardless of his incompetence. He does not need to be in that line of work PERIOD!.... Luckily I was able to get a uhal facility to rent me a truck. However it was an additional 60 miles off my course! Due to the website not being understandable, and the manger of bowling green store. I believe the website is intentionally set up that way so that people will make the same mistake and have to drive further for rentals ultimately costing them more in mileage. Overall the Beaver Dam facility was ok and I suppose I would recommend it. Despite having to drive almost an hour extra to get to it. HOWEVER I WILL NEVER NEVER NEVER RECOMMEND AND WILL ACTUALLY BLOG ABOUT HOW INCOMPETENT AND RUDE THE BOWLING GREEN FACILITY WAS! IN FACT IT WOULDNT HAVE BEEN SO BAD. I UNDERSTAND I MADE THE MISTAKE BY NOT FULLY UNDERSTANDING THE WEBSITE. I TAKE FULL RESPONSIBILITY FOR IT BEING MESSED UP AND HAVING TO DRIVE FURTHER IT WAS MY FAULT, BUT ""(((( I WOULDN'T CARE AND IT WOULDNT BE SO BAD IF I WASNT DEBILITTLED AND ALL BE TOLD I WAS A STUPID CHILD WITHIN THE BOWLING GREEN FACILITY THE ONE BESIDE STAPLES AND BEST BUY! ))) THEY RUIN MY EXPERIENCE WITH UHAL... let me make it clear I know i messed up but the people at the 1st store in bowling green didnt have to rub it in my face and talk down to me. They need to be fired.. that is my comment thanks and I will recommend beaver dam not the bowling green one. Thank you!DAKOTA M.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.ron C.
We had to pick up our U-Haul at a different site location than what were sent on our confirmation email. We had to drive 30 miles from Pikeville, KY to Martin, KY. This put us behind an hour piking up the truck. In addition the truck was not clean (cigarette ashes were left in tray) and a tire, which we noticed to be bowed, blew out putting us 2 hours behind schedule. WeVeronica S.
Received great service, but location a little out of the way.EDWARD M.
Customer did not leave a comment.TONI C.
Customer did not leave a comment.chris E.
Customer did not leave a comment.LARRY C.
Jacobs Citgo is the best for rental trucks. Helpful, friendly staff.Brenda C.