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PAUL C
Customer Reviews for Jag Flooring & Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had high mileage ,no a/c and the gauges didn’t work properly ,window knob fell off during use and the interior was grimy and smelled like smoke .
CHARLES RCustomer service was excellent on both ends!
WALTER CDrop off was after hours and was very difficult. I had to drive 45 minutes to get to the location for drop off in the poring rain. Very inconvenient. Spent over 40 minutes on the phone with U-Haul rep trying to get the process completed. The 6x12 trailer is very heavy and needs two people to attach or detach, Can' comment on this location because they were closed.
KERRY WThis location was extremely helpful and courteous!
COLLEEN OThere was no review of the vehicle before we left and we found an existing broken piece. We weren't held accountable. They adjusted our fees according to fewer miles driven... it was lower than 3/4 full of gas but we refilled it to that...
Bonnie rInside of the truck had stains on the drivers side headliner but it worked for what we needed. Sorry some poor hooker had to die but we all end up biting the bullet at some point. At least it didn’t smell. Mirrors were horrible. Adjust/lube them up. Safety third.
AARON JGreat experience!
NATHANIEL COnly problem was sysrem-wide co.puter problem.
David RI was never notified about my rental app. I never had access to u haul app. I had problems opening up lock box at location. Lock was difficult. I had to call u haul twice to get access to my contact and waited 99 minutes on phone just to get a person, and finish process to get to my truck. It dramatically slowed down my moving process. I wish the rental place was open on Sunday. I had many problems...
Mike GVery good ease of access. Staff was very kind and helpful. The equipment worked well!
Matthew BVery accommodating and courteous.
HARRISON OWould definitely rent from Jeff & his crew again.
REBECCA LVery friendly & helpful & that’s what you need
MICHAEL BHonestly, nothing needs to be improved. The experience was fantastic, from the initial appointment confirmation call through the actual truck pickup.
MICHAEL DPicked the wrong truck to move something. They helped me change into a truck and trailer to fit my needs. Thanks so much!
ELISA P5-STARS all the way!!!
JAMES EVery accommodating thanks
Stephen SThe heater in the truck did not work. The Tire Pressure Monitoring System was active (ON) for the duration of the rental. Unable to see the odometer.
Wally MNONE
EDWARD SNothing
REBECCA WJeff was very professional and easy to deal with answering my questions and getting me on my way with ease. I'll rent there again when . needed.
MARK BVery easy and quick.
JERRY LThe Uhaul app takes to long. It also may have populated someone else's detailed inform when I scanned the front of my drivers license.
Claudia PVery helpful as well and we had a good laugh because my fiance Regina had to back the trailer in because im no good at backing up(she drives horse trailers so she has mad experience)
JERIEL BCheck out was easy and fast!!! Clean truck and nice personnel
JAMES ENothing. The lady that rented me the trailer was wonderful and helped me with the hookup
DENNIS REverything was wonderful. Will definitely rent from here again.
Zachary BDropped off the trailer after hours. Really easy to find a spot.
Gary LYou are all awesome! I appreciate your help each time that I’ve United rented from you. Thank you!
KAREN ROwner was very friendly and quick to help us
DAVID SI dropped the truck off after hours so no personnel were used
CHRISTINA GThe entire process was seamless and uncomplicated. I was able to reserve the moving van online and conveniently pick up and drop off without any issues.
KELLY RVery easy drop off. Someone was out disconnecting it before I was out of my truck. It took maybe 5 minutes total.
DONALD REverything was great. Jag Flooring & Construction was friendly and helpful. This is my "go-to" for UHaul.
JEROME EI dropped off at 430 pm, site was closed and did an online drop-off which was pretty easy overall.
EDSON BThe people were nice and friendly and had our Truck and Transporter ready for us.
PAMELA JAlways a pleasure to deal with these folks.
STEPHEN PEverything was fine the day I was supposed to use it emergency come up the person who was helping me had to go to the hospital and I didn’t use the equipment nor would they let me have my deposit back I thought that was unperfitional
ADAM DService was excellent. Quick in and out service.
MEREDITH MI picked up via the app. The app needs work, but the service rep on the phone was GREEAT. The guy at Jag took care of everything when I returned it, I highly recommend this location!
Mark STrying to use the app to do self service is completely useless not having staff available made it extremely difficult during this whole process. The customer service department were not helpful at all as the app kept crashing. PODS we're much easier to deal with.
ROBERT DThis place gave wonderful customer service with a smile! Go here!
Maria MEasy peasy and friendly
CAROLYN DGuy is great
JEANNIE BOverall great experience. I did end up driving through some heavy rain, and the driver side windshield wiper blade was flopping off of the metal frame, which made it difficult to see. Recommend replacing that one blade asap.
JESSECHARLES MY'all rob me cost over 300 dollars for a one way trip of 61 miles for that little truck. I wouldn't recommend you to anyone and I'm going to blast Y'all all over social media how big of a crooks Y'all are.
Larry DGreat customer service
DENIS Areturned truck after closing. attempted to check in with app, but even logging in with password it would not pass the page with the verification code. after the third attempt on this page I gave up and left the key in the drop box.
John BStaff was extremely helpful!
MARLA LKathy was very kind and friendly. A couple of miss steps did occur. I ordered furniture pads that she didn’t give me. She said the Microsoft crash wouldn’t allow her to change the order, nor would it allow her to add extra miles. I suggest a check off sheet of some sort that helps the customer know they have everything they need, in addition to asking for extra miles. With the age of technology, some things still need to be in hand.
Jane SGREAT SERVICE, great location…
Chuck RThe gentleman helping was amazing. Very nice guy and helped what could’ve been a bad experience an amazing one. Thank you!
Jennifer IGreat service. Nothing to improve !!
Valeri GJeff makes it super simple and super easy to get on the road with just the right equipment. Highly recommended!
MARVINMICHEL B