Customer Reviews for James Snow Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of James Snow Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

DENVER N. on

Rating:

Customer did not leave a comment.

Cody G. on

Rating:

Customer did not leave a comment.

Bruce O. on

Rating:

I love uhaul, the trailer worked out well for me The location is good . But starring the yard with trucking company , bit crappy The trailer was very old , on its last legs , was not gone over before i got it . I swept it out so my furniture would stay clean The 2 girls working there were very good I will always count on Uhaul!

Tanya L. on

Rating:

Great Service. The customer service rep was very knowledgeable and helpful

Richard G. on

Rating:

They were very understanding and accomodatiing due to our booked vehicle not being available as reserved at Winston Churchill location in Mississauga...this was a very stressful !!!!

Andriy Y. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Frank M. on

Rating:

nice new truck could of been cleaner

ian m. on

Rating:

Totally professional and friendly! Competent staff! Helpful staff. Hard working staff. Thank you Uhaul!!!

Zbigniew K. on

Rating:

Customer did not leave a comment.

Andreas D. on

Rating:

Rented a van for 2 days. It was clean and helped out with a move I was doing. Unfortunately the fan didn't work on the 2nd day so no AC in 34° heat. Banged my head on the fence getting to the office.

Emily N. on

Rating:

Customer did not leave a comment.

Frank M. on

Rating:

Truck had a real loud rumble steering wheel was not properly positionend also had 1220000 miles on it should not be on the road as a rental

Mark F. on

Rating:

Customer did not leave a comment.

Monica B. on

Rating:

We arrived at the location and unfortunately, the size of truck that we rented had not yet been returned. The workers there were very kind and upgraded us to a larger truck (which ended up being much needed) at no extra cost. Great customer service!

Sherrill O. on

Rating:

Customer did not leave a comment.

Marco B. on

Rating:

We were charged an unknown additional $80. Tried calling to fix the problem and they were closed. Please have someone call me (905) 299-3957

Robert V. on

Rating:

Customer did not leave a comment.

mark h. on

Rating:

The truck I was rented was an older model, there was a newer one available. When I read the insurance waiver there was a hand written note indicating there roof could leak and I was assuming responsibility for this if damage occurred. I was not informed of this by the staff. I'd suggest more stringent informed consent in renting a truck. All the documents seem to favour the franchise and do little to protect the renter from adverse events.

Hayden M. on

Rating:

Customer did not leave a comment.

paul m. on

Rating:

No Comments, was an easy , simple drop off after hours ,

Mike G. on

Rating:

Easy booking process and great price

Andrew R. on

Rating:

I was disappointed with the overall uHaul experience (the ratings above reflect only the James Snow location experience, which was good): 1 - I requested a 26' truck in my reservation about 1 month before my move date. Two days before my move date, I was called to tell me that uHaul could only provide a 17' truck. This would require multiple trips for the move. 2 - I ordered movers through MovingHelp. Immediately after I told them that I was downgraded from a 26' truck to a 17' truck, they told me that they were injured and would no longer be able to help (again 2 days notice before my move date, which was not flexible). 3 - When I showed up to pick up the truck on my move date, the location had TWO 26' trucks available. I understand that it is hard to control some things, but the timing of things left a bad experience. Perhaps it was a conincidence that the moving help canceled the moment I told them about the truck downgrade. Further, the confusion around the availability of the requested truck (on a reservation I made well in advance) also increased the stress level around my move.

Jeremy M. on

Rating:

Nobody there, no signs, no office or personnel as far as I am aware of. Dropped it in the corner, since there was no indication of where was supposed to go. Saw one person cutting grass, he disappeared as soon as he saw me.

rami s. on

Rating:

Customer did not leave a comment.

Marco G. on

Rating:

Customer did not leave a comment.

Timothy A. on

Rating:

There was no sign indicating where to go to find the office. We sat in parking lot for several minutes before deciding to try thr next driveway Just to let you know staff was very friendly and helpful

Martin C. on

Rating:

Great Customer service from this location time after time! That’s why I’m a repeat customer!

Marc G. on

Rating:

Customer did not leave a comment.

Frank S. on

Rating:

Great service - will use again

Zamud B. on

Rating:

Customer did not leave a comment.

Marius P. on

Rating:

Customer did not leave a comment.

lubna m. on

Rating:

Uhaul should not cancel my order/reservation and change pick up location without my consent.

Senka P. on

Rating:

Customer did not leave a comment.

Jonathan R. on

Rating:

Customer did not leave a comment.

GRAHAM W. on

Rating:

Customer did not leave a comment.

Angela H. on

Rating:

Worker was very friendly and kind. The truck was dirty though. Cigarette butts and ashs and something gooie in the cup holders. We had to clean it ourselves before we could start our roadtrip.

Robert T. on

Rating:

Customer did not leave a comment.

james f. on

Rating:

For customer service the rep that was there I forget her name is excellent, the transaction was smooth the truck was clean but has seen much better days, the truck I had was in very tough shape.

kim V. on

Rating:

Customer did not leave a comment.

kunal j. on

Rating:

Customer did not leave a comment.

ROBERT S. on

Rating:

Convenient location, friendly service.

Ahmad Q. on

Rating:

Customer did not leave a comment.

Hassan A. on

Rating:

Customer did not leave a comment.

Jaymie G. on

Rating:

Better procedures for after-hours drop off. Always provide the vehicle with a full tank of gas to avoid awkward process of refueling to a part tank. Better layout and parking of vehicles in the lot. Fix the front fence gate - I could barely get it open wide enough to get the truck in.

bilal c. on

Rating:

excellent service and staff Just need some better signage at the site

George M. on

Rating:

Nice people, easy to work with. Thanks.

DANIEL S. on

Rating:

wheels on rented dolly were no good, rubber separated from plastic wheel. Truck was great though, and that’s what I needed. Thanks

Sylvia M. on

Rating:

Check in time was a little long as we had to wait for the truck we ordered to be checked back into inventory from the night before. The line behind us was 5 people deep.

Giuseppe N. on

Rating:

Customer did not leave a comment.

Mike P. on

Rating:

Customer did not leave a comment.

Ali B. on

Rating:

Great day, I do have some questions regarding our rental charge. Due to the amount of time to run to the U-Haul truck in the past two weeks we were gifted 250 km with the truck. And now we're being billed $0.69 per kilometer, we were told that we will be getting a $0.49 per kilometers instead of $0.69. How come we're being billed that much for that many kilometers & why were we not gifted the 250 km as spoken upon rental. What is this Rental Charge and Rental Fee of $29 each, what is this; is this new? I can understand one rental charge but why to? This jacked a $60 tab on my bill. I've used U-Haul for years and I've had very comfortable and unconfrontational rates and charges. This time it seems U-Hauls not held up to what we were told we were going to get for kilometers and now new rental charges. Could you please explain this and rectify the total charge with me, i would be greatly appreciative. may you experience an Outstanding day!, Daniel Bax

ken a. on

Rating:

Excellent service; assisted with a fuel mix up with a smile!

Margaret F. on

Rating:

This was not the location that I had ask for a month in advance which was 5 minutes away from my home. It caused an hour of lost time considering we had to go to Sudbury. It caused a lot of stress and anxiety to figure out other alternatives since.going to Milton or Orangeville was out of our way. Nothing was available in Mississauga either..

Ryan H. on

Rating:

Customer did not leave a comment.

TODD C. on

Rating:

Customer did not leave a comment.

Dale L. on

Rating:

Keep on doing what you are doing now!!! Excellent service! Very accommodating!!

allwyn d. on

Rating:

Customer did not leave a comment.

Nick S. on

Rating:

Customer did not leave a comment.

ron d. on

Rating:

Excellent and friendly service

Brad J. on

Rating:

Customer did not leave a comment.

Arman P. on

Rating:

Customer did not leave a comment.

Renew C. on

Rating:

Great staff, friendly & helpful

Martin C. on

Rating:

Customer did not leave a comment.

katherine a s. on

Rating:

Customer did not leave a comment.

Lawrence B. on

Rating:

Customer did not leave a comment.

Tamara A. on

Rating:

Staff was super helpful and friendly!

Farhan s. on

Rating:

Customer did not leave a comment.

georgetown d. on

Rating:

Wiring and Ball height could have been an issue when picking up the trailer. Going to have everything checked out ahead of time proved to be invaluable and there were no surprises!!!

muneer m. on

Rating:

Customer did not leave a comment.

PAUL M. on

Rating:

The trailer inside needed the rubber bumpers put back into place on the right side which I did prior to loading. The running lights did not function, but the signal, 4-way flashers and brake lights worked.

PETER F. on

Rating:

Staff were professional. Yard was clean and organized and had what I wanted on hand. Will return to this location, which can’t be said for all agents.

PATRICK R. on

Rating:

Customer did not leave a comment.

Lisa Z. on

Rating:

Customer did not leave a comment.

BRIAN S. on

Rating:

Customer did not leave a comment.

CRYSTAL D. on

Rating:

The truck had issue starting

syed a. on

Rating:

Light of trailer were not working so we took risk could get ticket from Police Person working there should know how to help for equipment lady there was so sweet and caring she tried her best but she does not know how to instruct or help us for towing trailer

david g. on

Rating:

Customer did not leave a comment.

RENEW C. on

Rating:

Great team to work with, very helpful, very friendly

Paul H. on

Rating:

I always deal with the James Snow Parkway location. Professional, kind, and helpful every time.

Ana M. J. on

Rating:

Customer did not leave a comment.

veronica l. on

Rating:

Gas was not at the level stated in contract ... they adjusted it by adding some gasoline right away. Good service.

RENEW C. on

Rating:

Customer did not leave a comment.

Geoff D. on

Rating:

Service was prompt. I thought it would be about 30 mins of administration duties first. However, it was 5-10 mins only. Before I knew it, I was off to the races. Thanks for the Efficient service.

William M. on

Rating:

While the staff was nice and the place was clean I was disappointed in the fact I reserved a 20’ truck online (which showed availability for my date) they called the day before to say they don’t have one. Offerd a 17’ foot truck if I drive to Mississauga to get it. Not interested in wasting my moving day driving to who knows where in Mississauga. Had to take a 15’ truck which fit sweet f all. Took four trips to move my house. Thanks for ruining moving day

Greg H. on

Rating:

I found the truck mechanically good, the exterior and cargo area clean, but the cab interior was quite dirty with previous renters' garbage under the seats and grime all over the console and floor. Overall a good experience despite the dirt. The rental staff were excellent.

KAROL B. on

Rating:

Customer did not leave a comment.

KRISTEL C. on

Rating:

Customer did not leave a comment.

Jim L. on

Rating:

Customer did not leave a comment.

Karene V. on

Rating:

Customer did not leave a comment.

Jeff V. on

Rating:

N/a

Renew C. on

Rating:

Team at James Snow Parkway Self Storage is very helpful and professional

Danielle M. on

Rating:

This comment related to both locations. The man in Milton needed to speak to his manager in Bramton, at that point all went wrong.

Eric B. on

Rating:

Longer ramps. Something on the floor to make it less slippery.

Renew C. on

Rating:

Customer did not leave a comment.

james f. on

Rating:

The brake light kept coming on and off. I made sure the emergency brake was off. The ABS and brake light would start an annoying binging. When the truck was shut off it would reset. Took about 15 minutes of driving for it to go off. I had to drive in from Georgetown to pick the unit up. I was suppose to get the truck close to the house I was moving out off as arranged 2 weeks prior to moving.Took me 1 hour driving there to pick up the truck and back to Georgetown

Bev M. on

Rating:

Gary was exceptionally helpful and pleasant. Overall I great experience and would highly recommend their services.

Naomi M. on

Rating:

Customer did not leave a comment.

Ryan B. on

Rating:

Customer did not leave a comment.

Armando A. on

Rating:

Customer did not leave a comment.