Customer Reviews for James Snow Self Storage
(U-Haul Neighborhood Dealer)

1727 reviews

8755 Holgate Crescent   Milton, ON L9T5G7

(905) 636-1931

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(905) 636-1931

8755 Holgate Crescent
Milton, ON L9T5G7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

nelson B. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

The person we dealt with was wonderful friendly helpful

Louise J. 
Rating:
3.0

Running lights not all work no good for night driving

MATTHEW H. 
Rating:
5.0

very friendly staff and everything went smoothly!

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Lorne H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Akeeb S. 
Rating:
5.0

Excellent customer service. Very accommodating. Very professional. I already recommended your location to a friend.

Brian S. 
Rating:
3.0

Way too expensive. Lots of hidden fees

Mario B. 
Rating:
4.0

Customer did not leave a comment.

Tara A. 
Rating:
1.0

I had a a reservation they canceled 60second before I was suppose to pick up the truck leaving me completely stranded with no resolution.

Vanessa F. 
Rating:
5.0

Customer did not leave a comment.

Diego S. 
Rating:
3.0

The only issue was the lights pigtail. The wires were chaffed and the trailer lights weren't working. I diagnosed the issue and was told by the attendent to take a pigtail from another trailer. We left a half hour later than scheduled

MICHEL H. 
Rating:
5.0

Good customer service.

Ronald P. 
Rating:
4.0

I hope Road Assistant can react faster. I waited for around 20 minutes, nobody answered my phone call.

GUOFENG D. 
Rating:
5.0

i was happy the service and the girl at front desk was very nice and polite. nice customer service.

Jit B. 
Rating:
5.0

Customer did not leave a comment.

Valeriu C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

BENIAM T. 
Rating:
4.0

I wasn't until I brought the trailer home that I noticed the ramp latch on one side would not line up properly to lock so this made it very difficult to load and unload. Got frustrated and only used one of the latches to transport making it dangerous on the road

Kenneth B. 
Rating:
5.0

nothing

Phil N. 
Rating:
5.0

Awesome service. Great people. Easy access.

Robert O. 
Rating:
3.0

Staff is very friendly and she made me feel comfortable! She's amazing! Truck was clean.

CECILE G. 
Rating:
5.0

The lady that helped me was fantastic. You don't get customer service like that very often these days so I was really happy with my experience.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Tarek E. 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Unfortunately I didn't check inside the trailer; but it was dirty and wet. Most of our boxes got wet and really filthy.

FINN T. 
Rating:
5.0

I recommend this U-Haul location where they have excellent customer service. I recommend this place 100% for their kindness and understanding, since I have rented previous vehicles in other places but the treatment is different and sometimes they are not very radical tolerant

ELVIS J. 
Rating:
5.0

Customer did not leave a comment.

W P. 
Rating:
5.0

I wasn't impressed with the cost to drop off the trailer in New Liskeard, Ontario. The rate to rent for 2 days and drop was over $900.00 vs returning to the same site for $60.00

KELLYG W. 
Rating:
5.0

The yard has kind of an industrial look. A paved area with a less beat-up fence would make it look more professional. The service was great though. And I really appreciate the last-minute effort to get me the rental I needed.

Jaymie G. 
Rating:
5.0

Customer did not leave a comment.

Liana F. 
Rating:
4.0

Customer did not leave a comment.

ahren T. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Great service was very easy check in and fast return

Christopher B. 
Rating:
3.0

Maintain the vehicle

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Momin I. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Love the idea of 24/7 very convenient and location convenient as well . 👍

Nader S. 
Rating:
5.0

Customer did not leave a comment.

Jiten P. 
Rating:
5.0

This is the first time in 3 attempts that U-Haul actually had the 6x12 trailer I reserved! Yeah!

scott P. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHJ T. 
Rating:
3.0

Staff were pleasant. Disappointed that I had to pick up the vehicle in Milton rather than Oakville and was charged for mileage on my bill due to the travel between Milton and Oakville.

Paul H. 
Rating:
5.0

Pickup was easy and when I couldn't complete online after-hour drop off process on my phone , called the after-hours # and a rep called me right back to confirm ok just to drop key and lock gate(as was left open before when I arrived)

Sarah P. 
Rating:
1.0

The 26"f long truck broke down and i called the the office for help. I was told to call the Uhaul number for help which I did but was on the phone for hours and no one could help or call me back. But thank God for good neighbor's who came to rescue.

BABATUNDEOLUWA A. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
5.0

Customer did not leave a comment.

SLAVKO P. 
Rating:
3.0

The trailer was missing 2 tie down rings, they right wheel well was damaged. On the website for my reservation I asked for a 5x8 enclosed trailer only to find out a bit later that it was an open trailer. I needed a trailer and made it work but not the best .

CYNTHIAL F. 
Rating:
4.0

Great service! Friendly and helpful

carlo E. 
Rating:
4.0

One of the brake light fell inside of the trailer

Ming Y. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
3.0

Would have been nice for someone to let me know prior to picking up the trailer that it needed to be returned back to milton. I used the trailer to move furniture to St Thomas and had to return the trailer back to milton! If I knew I had to return the trailer to milton I never would have rented the unit.

Adam E. 
Rating:
5.0

They attended to our needs without any delay. Great location. Far superior to your flagship store down the road that gives attitude without request. Thanks again

Rob M. 
Rating:
5.0

Jayden was very knowledgable and helpfull, made tge experience painless and quick.

SYEDDANIALALI P. 
Rating:
4.0

Put up a sign so you are easier to find.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
1.0

When I picked up the van gas was not as promised also check engine light was in and they're were some equipment inside the car

Joseph Z. 
Rating:
5.0

This location has an excellent staff. They are friendly and provide an excellent service.

ALI I. 
Rating:
5.0

Customer did not leave a comment.

Ashford M. 
Rating:
5.0

Customer did not leave a comment.

Ashford M. 
Rating:
4.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
4.0

Customer did not leave a comment.

Shernett W. 
Rating:
3.0

Please put up signs for office as there is a confusion when picking up trailers

Furqan K. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Parvinder K. 
Rating:
5.0

Customer did not leave a comment.

Saeed A. 
Rating:
5.0

Service and products have been really great everytime I work with this location.

DAVIDJ K. 
Rating:
5.0

There is nothing that you need to improve everything was fine thank you so much

Patricia D. 
Rating:
5.0

Very easy to deal with (professional), accommodating and very helpful. I will surely recommend this location to my Family and Friends. Thank you very much for the help.

Brendan F. 
Rating:
4.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Banitna S. 
Rating:
5.0

Customer did not leave a comment.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Customer did not leave a comment.

Sayed Akbar S. 
Rating:
1.0

We left the truck at night. No phone call in the morning to confirm receipt. Billed us for mileage which we weren't made aware of. No phone call, explanation, just billed. We'll be looking for other options next time we move.

Bonnie H. 
Rating:
3.0

Was not made clear that the entire cost was charged in FULL prior to leaving. I was informed I was placing a deposit not paying in full.

Chris M. 
Rating:
5.0

Was a super easy contactless pickup. Friendly voice in the phone made the whole hunt super easy.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Syed S. 
Rating:
5.0

Customer did not leave a comment.

marwan S. 
Rating:
4.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

This location was clean and organized. You can tell the staff had pride In their equipment being rented. Staff friendly as usual.

Nazum A. 
Rating:
5.0

Customer did not leave a comment.

Hariharan E. 
Rating:
5.0

With the unprecedented times we are facing the attendant was very friendly and helpful.

Nazum A. 
Rating:
5.0

The young man that helped me in the morning was very helpful and friendly

Donna W. 
Rating:
5.0

Experience was great Maddie was top notch and very accommodating! Will be back Thanks ??

Unboxed S. 
Rating:
4.0

Staff friendly, trailer great. The 6x12 trailer was a bit tough full in the wind for my Toyota Tacoma - I needed to keep it in 4 WD to best control. Other than that the experience was awesome!

Lenore D. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
4.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
3.0

I arrived. Sign said open but door was locked. Loader driver in the lot called twice on his phone and no one picked up. So I went for lunch and came back, door was unlocked, but still took some time to find someone to do the paperwork. Wasted about an hour. On return found it strange that attendant would have me back the trailer into a somewhat tight to back into spot between someone's BMW and another car - given they had no idea of my trailering abilities.

Doug V. 
Rating:
4.0

Radio and storage bin was broken :(

Paulina A. 
Rating:
1.0

We had a scheduled after hours pickup on Friday evening as we had to be out of our place Saturday am. They forgot to the key in the lock box and we were were only able to pickup at 8am Saturday. Customer service line is terrible waited on hold outside the gate only to be hung up on.

Donna lee m V. 
Rating:
3.0

Customer did not leave a comment.

angelle W. 
Rating:
3.0

Let them know to do the mobile drop-off on the app before dropping off the keys into the lock box. We had to take bogus pictures to be able to get through the drop off process because we had already put the keys in the box and were unable to attach the pictures from our phone or get the keys back to take more real photos. This made the check out process very frustrating and long. (The check-in guy did a great job)

Tiffany S. 
Rating:
5.0

Good

MUHAMMAD O. 
Rating:
5.0

Customer did not leave a comment.

Sabih Z. 
No reviews have been submitted for this location.

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