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ali s
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ramesh is extremely rude and confrontational with customers
HOOMAN AThe best Uhaul location - staff efficient and friendly, ,, the one i always want to use - have used a few other locations - this is the best one for sure.
Spyridon CGood
Seyed MFucking check the trailer with your hands not your eyes. My trailer disconnected because of employee negligence. Told me it was good to go when it wasn’t even locked in properly.
Bosco COpen earlier, make sure the equipment is clean
Luciano PWhat a lovely and helpful people, renting a vehicle at this location is as easy as drinking a cup of water, they always have availability ,in and out maximum 5 minutes to get your vehicle I can't thank you enough ❤🙏
Moe CThe vehicle felt at times like it was struggling (acceleration, steering) and didn't seem to be very well maintained at all. Other than that, everything was good, thank you!
jason pVery good
Seyed MDrive window had been left open and there was water in the hand hold. No driver seat dimensions were available and therefore I couldn't determine whether the 10 foot truck would fit me. I didn't have enough leg room to drive it so I had to get a larger truck. Would be nice to have this info online.
Callum LPick amazing Drop off amazing 5 stars ⭐️
Mehmet DRamesh is the best
maryam sCommunicate parts that won't be available, eg only 6 pads and no furniture dolly provided which severely impacted the rental. Fix app timeouts and login session, couldn't finish the pickup images.
Seth BGreat job
Zigmund VFast easy rental. Well maintained trailers. Friendly staff.
MICHAEL FAs always, everything was perfect
ARMEN KBest Uhaul location - staff friendly and helpful - always a good experience ... thank you
Spyridon CFrom Newmarket, but Newmarket or Aurora didn't have the trailer I was looking for to rent.
JOHN SMake sure that the trucks actually get cleaned, like whipped out with soap and hot water... or at least a lysol whipe... they were so gross and there were empty soda cans in it, etc. it was nasty and took me an hour to clean.
Sauve MOvercharged me. Charged two extra days just because they didn’t process the return until 2 days later. We returned the truck the same day ie 18 hours EARLY Tried calling to resolve - no answer after being on hold for 30 minutes
MARK KTerrible experience. Wasted much time trying to fix our issue. Roadside assistance was no where to be found.
Connie BThey were extremely rude to me over the phone, they also told me that I was a day late to return the truck when I was not, they brushed it off and told me that I wouldn't get charged and then I did get charged.
TYLER GOur experience was not good with u-haul. I received a call one day before letting me know the truck was not available, I did not get the furniture dolly or pads that I ordered and the truck itself was very dusty and dirtied all my furniture. Not happy with my overall experience,.
Antonio RBest U haul in town - always go there when I need equipment - thanks ...
Spyridon CThank you for your service every thing was good that custmer service was good too in phone in person 🙏🏻🙏🏻🙏🏻🙏🏻
VIDA DGreat fast service
Yoav WAlways good service from u haul, thx
Peter HGreat👍👍👍Great👍👍👍Great
York LTrailers were all missing the latch pins which are mandatory in Ontario Also by law all 4 points of car need to be secured on Ontario roads had to pick up two straps for the rear tires
DENNIS LThis was my second time using this location and the first time was not a good customer to staff interaction but thie second time was like night and day. Extremely helpful and friendly. Moving is a stressful process and no one needs to deal with staff members that aren't really interested in helping you with even a little bit of consideration. Overall I have used U-Haul at several locations during our moving process and from talking with different representatives and locations they have all been very helpful.
David RThe cargo van is newer and clean. Also I like the gas is full. You do not need to adjust the gas fee to pay.
REN LA++ service, thank you,
Liviu LIt is perfect. Speedy to process. Very kind staff. Cargo ban was well maintained. I am so sorry I cannot find it to improve for the next customer.
YOUNGLAE SThe truck was dirty inside with all the snow salt all over the carpets, it had a weird smell. Besides that, everything was good.
JOLLY KThe passenger side seat belt was broken. Glad there was a middle seat with a seat belt for my son.
peter bNo interactions at this location. Just dropped off the keys
DANIEL WStraight forward process.
A B