I had a horrible experience with Uhaul. I have a Uhaul “Center” across the street from my residence. It is the Xsell Conveniance Store, at 200 Springhead Gardens in Richmond Hill. I went into the store 10 days in advance to reserve a truck. The owner couldn’t answer the most basic questions & waved me out telling me everything had to be done by me online. He would simply give me a key on the day I reserved. I called Uhaul directly and reserved a truck by phone. I gave your operator specific pick up & drop off location at that store, the date, and a single day usage of a 15’ truck. He confirmed all details on the phone. On the morning of my rental, I walked across the street to find no truck there. In the store I was told there was no truck there for me and it must be my mistake and there was nothing he could do. He smiled & waved me out of the store. I then had to drive to the other side of town to the James Snow Storage. I explained the situation to the 2 employees and they couldn’t be more helpful. They got me into a truck quickly & respectfully, and were very understanding. They found that the reservation they saw had different locations for pick up, drop off & half the rental time I requested. If I ever rent from Uhaul again, I would definitely go to James Snow office. But I will NEVER use the Excel location or reserve a vehicle with your online service again. Respectfully,
Andy B
James Snow Storage East
(U-Haul Neighborhood Dealer)
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I didn’t choose the Damage Coverage online, but you charged me for it when I was there in person without my knowledge. I request a refund for this charge.
Davoud DThank you so much for service
Nima SRear door needed lubrication.
Paul TI had a real hard time with the pick up location at 1001 s Kahshe lake rd, Kilworthy, inside a one stopShell gas station: The site operator upgraded size of my rental truck and charged me a higher rate without anyone’s consent, and told me the rate differential is refundable deposit. I had to call U-Haul headquarter number to get this shorted. It took us almost 2 hours to sort this out while moving companies paid by the hour was waiting at home. The 15” truck we ended up getting also had a front right bearing issue,, making it noisy and unsafe to drive.
Tiana F