This is more then just a simple review of this location because the majority of my experiences with uhaul locations have been pleasant. I just wanted to make a comment on the actual owners of the store. I am a single mom currently pregnant with my second child and I ended up having to cancel my trip because of a complication with my pregnancy. I had gone to this location to rent a uhaul and had to pay cash because I was having issues with my credit card.. when I had to abruptly cancel my trip I dropped the keys off at this location fully preparing myself to not get my money back because it was no ones fault but my own (plus it was cash and much easier to cover up if need be). Please tell me how even though the owner had zero obligation to refund me because I didn't even ask for the money back.. he went OUT OF HIS WAY to call uhaul, fix the contract and call me to tell me he had the cash waiting for me whenever I was ready to pick it up! I wish there was more I could do then to just write a review about how amazing it is to be reminded that there are still good &honest business owners out there! Without a shadow of a doubt, I recommend this location for all your moving needs!
Trailer Rental & Towing in Richmond Hill, ON at James Snow Storage East
Moving to or from Richmond Hill, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Richmond Hill, ON L4C3A2 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Richmond Hill, ON
Cargo Trailers
Cargo trailers in Richmond Hill, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at James Snow Storage East!
Utility Trailers
Utility trailers are perfect for towing large or oversize cargo in Richmond Hill, ON L4C3A2. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at James Snow Storage East provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Car Trailers
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Richmond Hill, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle Trailers
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Richmond Hill, ON online today!
Trailer and Towing Supplies
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Wiring and lights
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Customer Reviews
Nothing. Very Professional. Thanks
They are really helpful. I need roadside assistance which was very fast.
Helped me try to find my missing wallet with security camera footage. Great guys! Carl
For me the location is excellent and the staff was very professional and went the extra mile for me.
Nothing, it was great. We filled out all forms online and everything went very smoothly. We would highly recommend.
Wash the vehicle exterior so it's easier to see if there's any damage to vehicle before driving away.
Hi, I know it wasn't the location that changed everything that was arranged with the first person i spoke with and everything with that location was good but the main things i requested all were changed a day or two before the move . I asked for a 26 foot unit and said I had almost a 3 hr drive to pick it up because I was moving my son from Toronto to Hamilton and I live along Lake Huron so they said I could get the truck i needed and could pick it up in Etobicoke or Concord and I also asked if I would be able to drop it off in Hamilton so o could have someone come with me from my home and take my vehicle to Hamilton and we could go straight home! All this was confirmed and the pick up location was to be confirmed when i got a text a day or two before the pick up day. So I got a text that said I should call the location in Richmond Hill to confirm things which was a bit confusing so i called the regular U Haul number and the girl named Jessica told me that they only had a 20 ft instead of a 26 ft and that II had to pick it up in Richmond Hill and that I had to return it to that location which meant extra milage to pay and what would have been a 14 hr day turned into a 17hr day...was told to take it or cancel...not nice
Website is poorly designed and confusing to use.
Excellent customer service! The online app was not clear and did not accurately booked my reservation. I wanted a van for 1PM at this location, but somehow it said I booked for 4PM at another location. It could have been a disaster if not for the Rep there that was able to swap reservations with another person to get us the van on time. Thank you!
It was closed, even though it was 4:15, so I don't know if it was good or bad. I was also called and told to come here instead of the agreed upon drop off spot due to space limitations. I failed to see why I should do this as I had a closer spot verified and could've refused, but I did it anyway, and 24hrs early. Customer service though was excellent at making sure I wouldn't be responsible for any extra kilometers that wasn't my choice. Truck was nice, and got the job done. Overall good experience.
Nice big parking lot for easy maneuvering. Staff quick, pleasant and helpful.
No issues. Great folks to rent from.
very efficient staff, complying with covid restrictions so felt safe (thank you!) equipment was very helpful towards are move making our lives easier! thanks!
Everything is good except I felt like the brakes on the truck could have been better. I didn't feel too confident on stopping with the brakes, felt pretty worn out. Brakes still worked and got me to where I needed to go. Also the truck I paid around $50-$100 every 2 hour wish it was more efficient. Besides the minor truck issues everything else was good. Staff is friendly and helpful.
Need newer vehicles...the one I rented had no pick up at all. Must have been an older vehicle
No comments needed.
uHaul needs to improve 100% in its seriousness and responsibility with the clients, they cannot be changing the reservation conditions of the truck to the client a day before or the same day of the move. It was my second time renting a uHaul truck and again uHaul changed my plans for the day of moving by changes in my truck rent, even though I had more than a month's reservation, uHaul at last minute changed everything, Uhaul you should improve your service. fortunately everything ran well during my moving, and thanks for giving free 200km understanding the problem you gave me with the change of my rent.
Efficient staff, pickup and drop off was seamless.
The truck was filthy inside and out. Even found an old receipt in the truck, the center console/dash board were digusting. The storage facility employees were great! professional and kind. The brakes on this truck were sketchy, if a child ran infront of the truck, the child would be dead. There was also a lot of play in the steering wheel as well.
Great location and staff very nice and helpful. Will definitely return
I have overpaid on a gas probably $25 more and they don't want to give me my money back but if I have been short even $5 they would charge big time. Policy that doesn't make any sense and shows how much they rip of clients
- original reservation was for Bradford location - ended up having to go to Richmond Hill because my reservation could not be fulfilled in Bradford - I am supposed to get a credit for the trouble - Richmond hill was fine - would suggest that online reservation ( if they cannot be fulfilled) customers should get a call to determine other arrangements/ next steps in the event the online reservation cannot be supported.
Everything was great
I was charged a fuel surcharge when I returned the vehicle with half a tank of gas and when calling in about the charges I was told I'd be called back and wasn't. It was ever so slightly under due to the trip from gas station to the location and I was charged $29 which is completely unreasonable. Person at the desk was rude and on the phone and couldn't care less to call me back.
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