Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team over at James Snow on Newkirk is amazing. A great experience every time so far, will definitely be using them again!
OLIVIA N
Rating:
5.0
The workers are very friendly and helpful....
I always use this location.
MOHAMMAD S
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
4.0
Extent hours to 6PM.
Harinder S
Rating:
5.0
Thanks U haul all my things went smoothly as I checked in through my smartphone and also checked out and delivered my keys through the drop box and smartphone it was very easy and nice
Hany T
Rating:
5.0
Fast clean services you guys beat tge competition 100%
CARL S
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
5.0
Good 🙏
Seyed M
Rating:
5.0
Customer did not leave a comment.
Ramin S
Rating:
2.0
Customer did not leave a comment.
EDMOND T
Rating:
3.0
Customer did not leave a comment.
Garth B
Rating:
5.0
Customer did not leave a comment.
Dongjoo K
Rating:
5.0
It's a great place to rent a truck. They are very friendly.
Zena K
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
5.0
Customer did not leave a comment.
Nicholas S
Rating:
4.0
I couldn’t find Dollies & Pads I reserved. I didn’t have enough time to look for them. I just wonder where I should have found them.
Kenshi S
Rating:
4.0
Customer did not leave a comment.
Kevin V
Rating:
5.0
Customer did not leave a comment.
kevin t
Rating:
5.0
Good
Seyed M
Rating:
5.0
Customer did not leave a comment.
volodymyr g
Rating:
5.0
Everything was good
Ramin Z
Rating:
3.0
Customer did not leave a comment.
Keith B
Rating:
5.0
This location made magic for me to have the truck ready. while U-haul called me and said that there is no trucks available. these guys made it happen which saved our day. I really appreciated their help.
Nazanin Z
Rating:
3.0
I ordered Dolly as moving furniture and was told no dolly at the location they sent me too day before pickup.
Charlene D
Rating:
2.0
Gas tank was not full.
Jimmy L
Rating:
5.0
Customer did not leave a comment.
Giuseppe S
Rating:
5.0
Customer did not leave a comment.
Delis L
Rating:
5.0
Very good
Seyed M
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
4.0
Truck was clean. Truck was easy to drive. No issues.
NEIL M
Rating:
5.0
Customer did not leave a comment.
seyedmamidreza k
Rating:
5.0
Customer did not leave a comment.
Larry D
Rating:
5.0
No comments
ABDUL H
Rating:
5.0
Very good
Seyed M
Rating:
5.0
Super to deal with. Thanks
ALAN S
Rating:
5.0
Customer did not leave a comment.
gerard h
Rating:
4.0
Customer did not leave a comment.
dougles l
Rating:
5.0
Great location and great staff ... very helpful. Been to other locations - this is by far my first choice ...
thank you
Spyridon C
Rating:
5.0
Customer did not leave a comment.
ehsan n
Rating:
5.0
I have rented many U-Haul trucks from different locations over the years. This particular location provided me with the cleanest and most mechanically fit vehicle. I will return. keep up the great work.
northhill p
Rating:
5.0
Customer did not leave a comment.
Seyed M
Rating:
2.0
Charge unreasonable amounts of gas
Bob L
Rating:
4.0
I had requested for a trolley which I did not receive.
When I got back home and opened the truck, I found out it was missing. When I called back to enquire about it, they stated that additional equipment are subjected to availability.
This is unacceptable, for 2 reasons:
1. I should have been informed about this change at the location.
2. How do U Haul expect us to move heavy stuffs without a trolley and where do you expect us to find a trolley at the last minute on a weekend.
This was quite disappointing.
Frebin P
Rating:
5.0
Customer did not leave a comment.
Jasin M
Rating:
5.0
the truck was very dirty.
Kathy K
Rating:
5.0
The person who I rented the pick up truck from was a gentleman and behaved very nice and I appreciate it very much 🫡🫡🫡
ZIA M
Rating:
1.0
Initially I have reserved 15’ truck for 2 times and both of them canceled and I was forced to get a 10’ feet truck which made my experience worse
Eslem T
Rating:
5.0
Very good
SEYED M
Rating:
5.0
Very good
KHALED H
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
5.0
Customer did not leave a comment.
ali s
Rating:
5.0
Customer did not leave a comment.
Debra W
Rating:
5.0
Customer did not leave a comment.
Simin I
Rating:
1.0
Ramesh is extremely rude and confrontational with customers
HOOMAN A
Rating:
5.0
Customer did not leave a comment.
Daniel P
Rating:
5.0
The best Uhaul location - staff efficient and friendly, ,, the one i always want to use - have used a few other locations - this is the best one for sure.
Spyridon C
Rating:
3.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Good
Seyed M
Rating:
2.0
Fucking check the trailer with your hands not your eyes. My trailer disconnected because of employee negligence. Told me it was good to go when it wasn’t even locked in properly.
Bosco C
Rating:
4.0
Customer did not leave a comment.
Howard B
Rating:
5.0
Customer did not leave a comment.
CLAUDIO C
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
2.0
Open earlier, make sure the equipment is clean
Luciano P
Rating:
5.0
What a lovely and helpful people, renting a vehicle at this location is as easy as drinking a cup of water, they always have availability ,in and out maximum 5 minutes to get your vehicle
I can't thank you enough ❤🙏
Moe C
Rating:
5.0
Customer did not leave a comment.
JOAO T
Rating:
5.0
Customer did not leave a comment.
Lucas G
Rating:
3.0
Customer did not leave a comment.
WILLIAM M
Rating:
3.0
The vehicle felt at times like it was struggling (acceleration, steering) and didn't seem to be very well maintained at all. Other than that, everything was good, thank you!
jason p
Rating:
5.0
Very good
Seyed M
Rating:
5.0
Customer did not leave a comment.
amir v
Rating:
5.0
Customer did not leave a comment.
Sameera K
Rating:
5.0
Customer did not leave a comment.
Mohammad M
Rating:
5.0
Drive window had been left open and there was water in the hand hold.
No driver seat dimensions were available and therefore I couldn't determine whether the 10 foot truck would fit me. I didn't have enough leg room to drive it so I had to get a larger truck. Would be nice to have this info online.
Callum L
Rating:
4.0
Customer did not leave a comment.
Kashif B
Rating:
5.0
Pick amazing
Drop off amazing
5 stars ⭐️
Mehmet D
Rating:
5.0
Ramesh is the best
maryam s
Rating:
5.0
Customer did not leave a comment.
Majid J
Rating:
5.0
Customer did not leave a comment.
Carolyn E
Rating:
3.0
Customer did not leave a comment.
Ray B
Rating:
5.0
Customer did not leave a comment.
LIVIU L
Rating:
4.0
Customer did not leave a comment.
leslie s
Rating:
5.0
Customer did not leave a comment.
Deenadhayal S
Rating:
5.0
Customer did not leave a comment.
Bo S
Rating:
5.0
Customer did not leave a comment.
jiao x
Rating:
4.0
Communicate parts that won't be available, eg only 6 pads and no furniture dolly provided which severely impacted the rental.
Fix app timeouts and login session, couldn't finish the pickup images.
Seth B
Rating:
4.0
Customer did not leave a comment.
Norman R
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
5.0
Customer did not leave a comment.
Farhad S
Rating:
5.0
Customer did not leave a comment.
KAZEM T
Rating:
5.0
Great job
Zigmund V
Rating:
5.0
Customer did not leave a comment.
Andrew V
Rating:
1.0
Customer did not leave a comment.
XUDONG L
Rating:
5.0
Fast easy rental. Well maintained trailers. Friendly staff.
