The cooling system was not working Inside was not clean
Ehsan S
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my first poor experience with Uhaul. I've used this location many times without issues. The Representative told me it would be $29.99 per day for rental (10'' truck ) plus 0.89 per km. I took insurance and edtimated the kilometers to be 20 to 30 km. (That was one way.) The estimated he told me was $79. Upon return, I ask the representative to check the truck, he indicated he would do so later. I indicated the gas had been replaced to the required amount; same as where it was when I started. I purchase gas twice to ensure the correct level was reached and was in fact slightly over. I always return the trucks with extra gas as oppose to less than what I started with. The representative in this instance was shady and did not represent Uhaul well. I expected to pay perhaps $40 more but not more than double the original quote. This has left me with mistrust in Uhaul. I will never leave again without making sure the representative finalize my charges and I personally take photos of the speedometer. I'm disappointed with this last interaction and will likely avoid this location although it's location serves me well. I hope the issue of the low gas will be addressed, it was topped up. I need some remedy ito be taken over the inaccurate quote ($29.99) for the daily rental rate and rate per kilometers ($0.89). The truck also had garbage in it when picked up....cup and water bottles. I would recommend the location as I've used the location many times. That location has been convenient. The CSR needs to do better representing the company. Consistent credible/correct information when given with integrity goes a long way toward creating and maintaining trust with customers.
Patricia BThe team over at James Snow on Newkirk is amazing. A great experience every time so far, will definitely be using them again!
OLIVIA NThe workers are very friendly and helpful.... I always use this location.
MOHAMMAD SExtent hours to 6PM.
Harinder SThanks U haul all my things went smoothly as I checked in through my smartphone and also checked out and delivered my keys through the drop box and smartphone it was very easy and nice
Hany TFast clean services you guys beat tge competition 100%
CARL SGood 🙏
Seyed MIt's a great place to rent a truck. They are very friendly.
Zena KI couldn’t find Dollies & Pads I reserved. I didn’t have enough time to look for them. I just wonder where I should have found them.
Kenshi SGood
Seyed MEverything was good
Ramin ZThis location made magic for me to have the truck ready. while U-haul called me and said that there is no trucks available. these guys made it happen which saved our day. I really appreciated their help.
Nazanin ZI ordered Dolly as moving furniture and was told no dolly at the location they sent me too day before pickup.
Charlene DGas tank was not full.
Jimmy LVery good
Seyed MTruck was clean. Truck was easy to drive. No issues.
NEIL MNo comments
ABDUL HVery good
Seyed MSuper to deal with. Thanks
ALAN SGreat location and great staff ... very helpful. Been to other locations - this is by far my first choice ... thank you
Spyridon CI have rented many U-Haul trucks from different locations over the years. This particular location provided me with the cleanest and most mechanically fit vehicle. I will return. keep up the great work.
northhill pCharge unreasonable amounts of gas
Bob LI had requested for a trolley which I did not receive. When I got back home and opened the truck, I found out it was missing. When I called back to enquire about it, they stated that additional equipment are subjected to availability. This is unacceptable, for 2 reasons: 1. I should have been informed about this change at the location. 2. How do U Haul expect us to move heavy stuffs without a trolley and where do you expect us to find a trolley at the last minute on a weekend. This was quite disappointing.
Frebin Pthe truck was very dirty.
Kathy KThe person who I rented the pick up truck from was a gentleman and behaved very nice and I appreciate it very much 🫡🫡🫡
ZIA MInitially I have reserved 15’ truck for 2 times and both of them canceled and I was forced to get a 10’ feet truck which made my experience worse
Eslem TVery good
SEYED MVery good
KHALED HRamesh is extremely rude and confrontational with customers
HOOMAN AThe best Uhaul location - staff efficient and friendly, ,, the one i always want to use - have used a few other locations - this is the best one for sure.
Spyridon CGood
Seyed MFucking check the trailer with your hands not your eyes. My trailer disconnected because of employee negligence. Told me it was good to go when it wasn’t even locked in properly.
Bosco COpen earlier, make sure the equipment is clean
Luciano PWhat a lovely and helpful people, renting a vehicle at this location is as easy as drinking a cup of water, they always have availability ,in and out maximum 5 minutes to get your vehicle I can't thank you enough ❤🙏
Moe CThe vehicle felt at times like it was struggling (acceleration, steering) and didn't seem to be very well maintained at all. Other than that, everything was good, thank you!
jason pVery good
Seyed MDrive window had been left open and there was water in the hand hold. No driver seat dimensions were available and therefore I couldn't determine whether the 10 foot truck would fit me. I didn't have enough leg room to drive it so I had to get a larger truck. Would be nice to have this info online.
Callum LPick amazing Drop off amazing 5 stars ⭐️
Mehmet DRamesh is the best
maryam sCommunicate parts that won't be available, eg only 6 pads and no furniture dolly provided which severely impacted the rental. Fix app timeouts and login session, couldn't finish the pickup images.
Seth BGreat job
Zigmund VFast easy rental. Well maintained trailers. Friendly staff.
MICHAEL F