Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)

3,383 reviews

360 Newkirk Rd   Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

(289) 317-1042

Office Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 10/13/2025: Closed

Services at this Location:

Contact Us

(289) 317-1042

360 Newkirk Rd
Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 10/13/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The gentleman at the desk has no people skills especially when it come to women, our truck we were told is somewhere out the parking lot in the middle numbers are in the window and back of the truck (our truck was near the road) nowhere near the middle We owned a business with cube van so we are quite familiar this truck had no turning radius around corners or tight spaces We had another move two days later and decided to use another company

Kent D 
Rating:
5.0

👍🙋🏻‍♂️🙏

Seyed M 
Rating:
5.0

Customer did not leave a comment.

Naser G 
Rating:
5.0

Customer did not leave a comment.

Seonkyu S 
Rating:
5.0

Customer did not leave a comment.

Mohsen R 
Rating:
5.0

Thanks

Nematollah M 
Rating:
5.0

Great services!

Joan L 
Rating:
4.0

Customer did not leave a comment.

CIAVOSH T 
Rating:
5.0

Customer did not leave a comment.

Hui A 
Rating:
5.0

Customer did not leave a comment.

shahrzad h 
Rating:
5.0

The door was really hard to close.

Jaycob S 
Rating:
3.0

I had reservation at 8:30am. But my truck wasn't ready yet and when I talked to costumer service, they told me that there is a tech issue that my reservation is not available until 9:00am when the office opens. I booked 4 workers and had to pay them extra 30 mintues for doing nothing. Also, previous driver(costumer) left their belongings to the truck. Office and costumer service line kept calling me while I am doing my moving.

Hyeeun C 
Rating:
5.0

Very friendly staff and very knowledgeable and professional I recommend everyone who is this are to go 360 Newkirk Rd, Richmond Hill

AMIR F 
Rating:
5.0

Customer did not leave a comment.

SCOT H 
Rating:
5.0

They were wonderful. Fast service and clear with giving the information to get what we need for moving truck. I felt got treated as VIP costumer. Keep it up Excellent.

Legha N 
Rating:
5.0

👍🙏

Seyed M 
Rating:
5.0

Excellent crews, offered me to help even if I did all mobile transaction.

ANTONIO E 
Rating:
3.0

not much of an office and only one clerk. I asked him to check out the truck he said it was fine, then after I dropped it off someone called and said please take it to another location . Not great

RHONDA D 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
4.0

Customer did not leave a comment.

Amirhoushang S 
Rating:
5.0

Customer did not leave a comment.

REZA K 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
5.0

Customer did not leave a comment.

igor h 
Rating:
5.0

Customer did not leave a comment.

Shael S 
Rating:
5.0

great location, great staff, thank you

Spyridon C 
Rating:
5.0

Trailer was satisfactory and U-Haul staff were very helpful and friendly. Thanks very much... Jeff

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

Huseinali N 
Rating:
4.0

Customer did not leave a comment.

Nicolino T 
Rating:
5.0

You changed the pickup location for my order to another address, causing me to spend more money, and you haven't compensated me for my losses.

Wei Z 
Rating:
5.0

Customer did not leave a comment.

Maria V 
Rating:
5.0

No improvements. Everything is excellent

alla y 
Rating:
5.0

🙏👍

Seyed M 
Rating:
4.0

Check-in and check-out were smooth. However, the location didn’t have the furniture dolly advertised on the U-Haul website. Instead, they provided a storage dolly, which was essentially the same but cost $10 cash instead of the $7 listed online. That was inconvenient. Also, the back of the truck wasn’t clean. Other than those issues, everything else went smoothly.

Ehsan T 
Rating:
3.0

We dropped off after hours so we can’t rate the location. Our overall experience wasn’t positive with the fear of not getting a van for my son’s move. I acknowledge that the last day in August is a very busy moving day, but U-Haul needs to find a better way to be organized and stand by their statement that a van is guaranteed at the designated location.

STEPHEN T 
Rating:
5.0

No interaction we dropped late. Disappointed to see prove change because of kms when you knew exactly where we were going. Cost $100 extra and we already paid extra for gas because you supplemented larger truck.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
4.0

Lower a bit the rental costs

shahrdad k 
Rating:
5.0

Everything was great.

HOUMAN M 
Rating:
5.0

Customer did not leave a comment.

Abazar F 
Rating:
3.0

Dropped truck after hours can’t answer the questions

JUSTIN S 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

Falakara F 
Rating:
4.0

Customer did not leave a comment.

Yi R 
Rating:
5.0

The van could have been a bit cleaner since I was moving white furniture but overall it was fine. They were great and service was amazing.

Shahla D 
Rating:
3.0

Customer did not leave a comment.

Olga K 
Rating:
4.0

Customer did not leave a comment.

HERBERT S 
Rating:
5.0

Customer did not leave a comment.

OLEG A 
Rating:
5.0

Customer did not leave a comment.

WEI L 
Rating:
4.0

Customer did not leave a comment.

LADAN M 
Rating:
5.0

Always excellent service - my preferred uhaul site ... thanks

Spyridon C 
Rating:
3.0

Customer did not leave a comment.

David T 
Rating:
5.0

Both representatives were friendly and efficient. Would not hesitate to rent from that location again.

Karim E 
Rating:
5.0

Customer did not leave a comment.

KAZEM T 
Rating:
5.0

The price was very expensive 4500+ tax is very pricey For such a small truck

Ilan F 
Rating:
5.0

Customer did not leave a comment.

valery P 
Rating:
5.0

Customer did not leave a comment.

OLEG A 
Rating:
5.0

Customer did not leave a comment.

jiadi w 
Rating:
5.0

👍🙏

Seyed M 
Rating:
5.0

Customer did not leave a comment.

hiva m 
Rating:
5.0

Customer did not leave a comment.

Yingjie L 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

KAZEM T 
Rating:
5.0

Thank you

Dmitry G 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

polite and friendly staff how you are always

ALEXEY S 
Rating:
5.0

🙏👍

Seyed M 
Rating:
4.0

Very good customer service

Susan G 
Rating:
5.0

Customer did not leave a comment.

Kenny M 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
1.0

I had chosen some other location for drop off but the owner of that place told me too drop it here. It wasn’t open and i was also charged to drop it off here

FIZAAN V 
Rating:
5.0

Easy check out and return process; great customer service

Bob H 
Rating:
5.0

excellent service and great receptionist

Mannix A 
Rating:
4.0

The truck I rented did not have a properly working air conditioner. It was a very hot day. Very unhappy about this issue.

SOUNG-HO S 
Rating:
5.0

Nothing

GOKARRAN M 
Rating:
5.0

Customer did not leave a comment.

Olga P 
Rating:
5.0

Customer did not leave a comment.

Seyed M 
Rating:
5.0

The staff was extremely friendly and helpful. They went over and above what I would consider proper client service relations.

John C 
Rating:
2.0

bad service and poor vehicle condition

YI H 
Rating:
5.0

Customer did not leave a comment.

Xiaoshan C 
Rating:
3.0

I just dropped the truck off at Newkirk location and did not interact with staff or enter the premises...

Edmond T 
Rating:
5.0

💯good

Seyed M 
Rating:
1.0

Price and final price very different

Kadir A 
Rating:
5.0

Customer did not leave a comment.

ari a 
Rating:
5.0

For a busy day (first of the month), I was there a short time. Well done!

Calvin H 
Rating:
5.0

Customer did not leave a comment.

KAZEM T 
Rating:
5.0

Thanks

DAVID A 
Rating:
5.0

Customer did not leave a comment.

VELI P 
Rating:
5.0

Customer did not leave a comment.

Jeremy G 
Rating:
5.0

👍🌺

Mohammad F 
Rating:
4.0

Would be good when picking up the truck, to have full tank of gas. When I picked up the truck, it had only half, instead of full tank of gas. We have no time to stop at the gas station when in the middle of moving process. Thank you.

ARKADI A 
Rating:
5.0

Customer did not leave a comment.

BERYL L 
Rating:
5.0

Customer did not leave a comment.

KAZEM T 
Rating:
5.0

Customer did not leave a comment.

Esmaeil R 
Rating:
5.0

I booked my pick up at Keele st location but had to go to Richmond hill for pick up

Anthony M 
Rating:
4.0

Customer did not leave a comment.

ERKAN H 
Rating:
4.0

Customer did not leave a comment.

MORTEZA G 
Rating:
1.0

Customer did not leave a comment.

Seyed M 
Rating:
5.0

Customer did not leave a comment.

Alirezza H 
Rating:
5.0

This location is the best

Nazanin Z 
Rating:
5.0

Nothing. Staff was great and a pleasure to deal with

DENNIS L 
No reviews have been submitted for this location.
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