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Liviu L
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location and staff ... never disappointed, everything top notch .. thanks
Spyridon CVery good 👍
Seyed MStaff are very helpful. Thanks.
EMAD EVery good
Ngoc PThe gentleman at the desk has no people skills especially when it come to women, our truck we were told is somewhere out the parking lot in the middle numbers are in the window and back of the truck (our truck was near the road) nowhere near the middle We owned a business with cube van so we are quite familiar this truck had no turning radius around corners or tight spaces We had another move two days later and decided to use another company
Kent D👍🙋🏻♂️🙏
Seyed MThanks
Nematollah MGreat services!
Joan LThe door was really hard to close.
Jaycob SI had reservation at 8:30am. But my truck wasn't ready yet and when I talked to costumer service, they told me that there is a tech issue that my reservation is not available until 9:00am when the office opens. I booked 4 workers and had to pay them extra 30 mintues for doing nothing. Also, previous driver(costumer) left their belongings to the truck. Office and costumer service line kept calling me while I am doing my moving.
Hyeeun CVery friendly staff and very knowledgeable and professional I recommend everyone who is this are to go 360 Newkirk Rd, Richmond Hill
AMIR FThey were wonderful. Fast service and clear with giving the information to get what we need for moving truck. I felt got treated as VIP costumer. Keep it up Excellent.
Legha N👍🙏
Seyed MExcellent crews, offered me to help even if I did all mobile transaction.
ANTONIO Enot much of an office and only one clerk. I asked him to check out the truck he said it was fine, then after I dropped it off someone called and said please take it to another location . Not great
RHONDA Dgreat location, great staff, thank you
Spyridon CTrailer was satisfactory and U-Haul staff were very helpful and friendly. Thanks very much... Jeff
JEFFREY HYou changed the pickup location for my order to another address, causing me to spend more money, and you haven't compensated me for my losses.
Wei ZNo improvements. Everything is excellent
alla y🙏👍
Seyed MCheck-in and check-out were smooth. However, the location didn’t have the furniture dolly advertised on the U-Haul website. Instead, they provided a storage dolly, which was essentially the same but cost $10 cash instead of the $7 listed online. That was inconvenient. Also, the back of the truck wasn’t clean. Other than those issues, everything else went smoothly.
Ehsan TWe dropped off after hours so we can’t rate the location. Our overall experience wasn’t positive with the fear of not getting a van for my son’s move. I acknowledge that the last day in August is a very busy moving day, but U-Haul needs to find a better way to be organized and stand by their statement that a van is guaranteed at the designated location.
STEPHEN TNo interaction we dropped late. Disappointed to see prove change because of kms when you knew exactly where we were going. Cost $100 extra and we already paid extra for gas because you supplemented larger truck.
Michael WLower a bit the rental costs
shahrdad kEverything was great.
HOUMAN MDropped truck after hours can’t answer the questions
JUSTIN SThe van could have been a bit cleaner since I was moving white furniture but overall it was fine. They were great and service was amazing.
Shahla DAlways excellent service - my preferred uhaul site ... thanks
Spyridon CBoth representatives were friendly and efficient. Would not hesitate to rent from that location again.
Karim EThe price was very expensive 4500+ tax is very pricey For such a small truck
Ilan F👍🙏
Seyed MThank you
Dmitry Gpolite and friendly staff how you are always
ALEXEY S🙏👍
Seyed MVery good customer service
Susan GI had chosen some other location for drop off but the owner of that place told me too drop it here. It wasn’t open and i was also charged to drop it off here
FIZAAN VEasy check out and return process; great customer service
Bob Hexcellent service and great receptionist
Mannix AThe truck I rented did not have a properly working air conditioner. It was a very hot day. Very unhappy about this issue.
SOUNG-HO SNothing
GOKARRAN MThe staff was extremely friendly and helpful. They went over and above what I would consider proper client service relations.
John Cbad service and poor vehicle condition
YI HI just dropped the truck off at Newkirk location and did not interact with staff or enter the premises...
Edmond T💯good
Seyed MPrice and final price very different
Kadir AFor a busy day (first of the month), I was there a short time. Well done!
Calvin HThanks
DAVID A👍🌺
Mohammad FWould be good when picking up the truck, to have full tank of gas. When I picked up the truck, it had only half, instead of full tank of gas. We have no time to stop at the gas station when in the middle of moving process. Thank you.
ARKADI A