Good
ERWIN S
Customer Reviews for J&D Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good, quick drop off.
RICHARD COutstanding pick up and drop off. Made very easy by J&D.
LAURENCE JThe owner when we were delivering the truck started shouting and saying bad words that I didn’t expect from U-Haul and he charged me 3 gallons of gas that is not correct and I expect the U-Haul refund this fee. I put enough gas to make it exactly what I received. Previous time I put $122 and U-Haul didn’t reimburse me for the extra gas. This time I filled the exact what I received and I am charged for gas. I am getting another truck today and I am planning to get another one next week
MOHAMMAD HFlexibility of parking is excellent for drop off
MAYER HHello: Truck was in excellent condition - noticed the right rear tail light was not working. I had a difficult time retrieving the keys to the van so had to contact customer support for the password. Also, drop off was challenging as it was not possible to upload the photo of the odometer because the app froze every time I tried to submit.
Marianna AThe customer service person who assisted me was really great, courteous and professional.
PHAUN TYour App SUCKS! I completed Driver Lic prior to pick up. It took me 1 hour to pick up the van as I had to re-enter information again. Your call center was excellent staying on the phone with me till I got the key to vehicle.
ORLANDO AThank you J&D; Professional. User Friendly, Felt customer value
BONNIE TThe owners of this Uhaul location: J & D Auto Repair in Nanuet, NY are helpful & friendly—the Uhaul vans are always well maintained, & ready when scheduled for a reservation pickup!!
Juliette BNo issues with J&D, only with UHaul itself.
TAL RFriendly service
CHRISTOPHER LThe truck had a check engine And drove like s***
Hillel BRepeat customers should get a discount
JAMESB PThis whole Experience has been horrible but mainly because of Jason the very unprofessional regional manager and incompetent customer service people at U-Haul the r couldn't take new info and card numbers absolutely a joke
KATE MGreat people a pleasure to go to this location.
JACOB LWe dropped off after hours so there was nobody there but the app and website were not working for us making the return extremely difficult and frustrating.
tsivia bI booked a truck at a location closer to where I live. I went to the location at the time they asked me to come and I was told they do not have the truck that I reserved and I had to go to another location about 8 miles away very unpleasant experience, and I wasted my time
THOMAS VEasy in, easy drop off. Excellent service.
Francis CJ & D is the best. Very professional and pleasant to work with.
DARRYL CThe truck had no Ac i called the location as soon as i saw that
Ridvan VIst was a good service
Emmanuel JTruck was clean and good overall but it had a abs light on Otherwise everything was great
Menachem SThis place is the best to rent the owners are super courteous and always polite. They are a true asset to the U Haul organization. Luis Ruelas
Luis RAll of my questions were answered with understanding and care. I truly appreciated it.
Nellie Jlocation hard to find, had no parking, and truck was parked inches from another truck. Also gas was very empty when I picked up so I had to fuel up immediately before I could use it. uhaul online process was extremely annoying and having to take ten pictures of the truck makes it more work than if they just had a person.
Matthew OOther then the scratches on the windshield the truck was great as well as the pick up and drop off procedure. What I didn’t appreciate is having to fill the gas tank after picking up vehicle. A full tank at pick up is not only more convenient for customers, but also makes the return with full tank process easier. As a customer, I don’t want to try and guess how much gas I will need to return truck with the amount of fuel that I started with. This seems a bit sketchy and calculated. Again, I don’t want to have to fill up your truck when I pick it up. Not convenient at all!
Alan PThere’s nothing to improve. I had a great experience. The employee at the garage was very helpful.
Jan FThere should not be an 8 dollar insurance cost on a 14 dollar rental,
Daniel CVery friendly, courteous and helpful. Will definitely use again and recommend Thank you!!
Eric TAnswer phone without having to call 7 times to get someone. Got left at night without a truck after it broke down.
Robert MThanks Jamie for all of your help! His patience with the computer glitches was awesome!
DONNA PQuick and easy to pickup and drop off... great customer service from J&D. Even left our vehicle there to get serviced and was ready when we came and returned the U-Haul Van.
Chris CEverything was go od.
patricia tVery happy. Terrific guys at J&D.
Larry Mbut if you cen please open more locations in more places
mordechai eThe owners are extremely courteous and very helpful. I will recommend this place to my friends. Luis Ruelas
Luis Rsuper smooth. Keith was very helpful
Giannina A