Everything was great! Thank you
YOLANDA D
Customer Reviews for J&D1 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul representative never showed up at this location (a gas station/convenience store. Cashier called him and I had to handle the entire transaction over the phone. Trailer brake was very rusty and there was a fault in the running lights that made them constantly flicker.
Robert MI dropped truck off and they never checked it in until 4 days later and yall are charging me 4 days when I returned it on time … I am very disappointed with see at this location I drop off somewhere else and ended up in Ms very confused
Jasmine JU-Haul is a scam I had an E alert on. Y account and had to pay extra money on top of the money I had to pay to rent the U-Haul and the rate that was quoted online was 50 dollars more. I shouldn’t have had to come out of pocket with extra fees because of something I did not do. I will not be renting another U-Haul again!!!!
JACAMERALYN MJust Excellent customer service
DEVENDER MCouldn't understand then it took an hour an a half because she kept maken me wait Everytime a custermar came in she would put me on hold that was very rude
Michael SExcellent customer service and very friendly. Explained everything about U-haul policies and return process. It’s seemless experience
DEVENDER MCheck in took a long time as this is a service station and has other business going on. The cab was dirty as was the windshield. I was charged for my estimated miles and drove about 20 miles less than estimated so I paid an extra $20. No one from uhaul has responded to my inquiry as to why I have been overcharged.
katharin dThe location seems shady looking. I don't like people taking my card info on a personal lab top. The gps gave the wrong direction.
Anthony GI ordered a u haul with a dolly but when I got there, they did not have the dolly
Lovenia WThe owners were rude and misleading
Candace BThis is by far the absolute best Uhaul I’ve ever used. I’m very critical of sales and service and will admit they are amazing. Thank you for an easy wonderful experience.
JOHN HJus was too high then what she told me
Taneicia D