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Daniel L
Customer Reviews for J&L Auto and 4 Wheel Drive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the best experience i've had at Uhual or any other rental spot ever.
Jesse JIs very clean and nice but the gas not in 1/2 thank
Hugo AChange back to your old way of doing business. more consumer friendly by far and more fair.
BETTY MThe location was not the issue, UHaul’s overall lack of customer service or support is terrible. Renting this truck was like Walmart self checkout. I feel bad for the people laid off and that I did uhauls job myself. Check the brakes on this UHaul.
dan aI tired to return the truck around 5:30PM (after the place was closed) using the U-Haul app but the location had very poor, actually non-existent, cellular internet service, so I wasn't able to use the app. You might consider finding a drop-of location with better internet coverage for the after-hours drop-off.
Peter KLooked deserted.
Todd JTrailer was broken
Jacob LLocation was too far from our location, even though there were closer hauls to our new home. It was also difficult to find.
Jenny BMy wife said that the owner was knowledgeable and very helpful.
David LConvenient location. Fast and Friendly service.
Isabelle MThe virtual pick up option is not customer friendly. A service such as this needs to be a 7 day a week business.
Lane WAt time of drop off was the Labor Day Holiday and business was closed, so I dropped off the trailer and placed a copy of the rental in their auto repair drop slot. Trailer was swept clean, all lights working and trailed vehicle nicely.
JERRY GStaff were awkward and didn’t seem to know what was going on. Dropping off here was a strange experience. This was a super sketchy auto shop not a Uhaul location. Uncomfortable!!
Spencer OLocation was ok—I’d asked for a closer one but this was all that was available. Phone pick up didn’t work; very disappointing & delayed our start. No fault of the location & they tried to help expedite.
Sue MThe uhaul app for online pick up is unhelpful. Very frustrating and time consuming. Took 1.5 hours to get the code to unlock the truck to get the key. Never again.
Edward VWe were pulled over by the police on the interstate because apparently a truck had been stolen, and the plates switched to our truck. (?). Anyway, U-Haul should have sorted that out before renting us that particular truck.
VICTOR MOn your app, there was a question that asked if the truck was clean - and while it technically was clean, it had that covered-up smoker smell, and I didn't really have a great way to report it. It would be nice if you included a windshield scraper - or if you do, if you made its location more apparent. I'm just happy I didn't forget mine when dropping it off. also, what is the point of a rear-view mirror with a tiny video screen on it, when there are no windows for the actual mirror to have any use for? Can you just replace that with a larger screen? Is it an ordinance issue? can you make the mirror be more screen if it doesn't serve a function anyway? idk, lots of opportunity for improvement there but VERY grateful that the camera exists at all
Olivia ZI was charged for a furniture dolly and there was not one in the truck nor was there a key lock box on the truck. The key was thrown in the back. Very disappointed with U-Haul and the lack of getting what I paid for.
Paul CThe people at this location were really nice, helpful, and were quick with the paperwork which made the whole experience very easy and pleasant. I would definitely come here again!
ISABELLA LWe returned our truck after hours. The site is very dimly lit, which made the return more difficult.
Joe VSo very nice! Super helpful.
Aaron HExcellent customer service
Theresa PUhaul. PLEASE put jacks on your trailers. How is a woman supposed to lift an entire trailer tongue onto the ball hitch of her truck. Too heavy for the average woman, smaller man, or elderly persons to use a uhaul trailer ...... to hook up or disconnect by yourself is just begging for a hernia or thrown out back.
SARAH KJoe was spectacular! He went above and beyond to help us in our time of need.
Danielle HThe trailer had what appeared to be carpet padding in it from the previous customer and while loading we discovered a large pool of dried urine at the front of the trailer.
William SOverall was very happy with the rental! The windshield wiper blades were very old on the truck, was hard to see driving thru a tropical storm in central Florida. Also small tire leak on auto transport trailer, had to refill tire daily. Also truck cab smelled of dog, and dog hair all over. Had to spray febreeze all over the cab. Would be nice if the truck was a Diesel engine, being a gas engine it is very difficult to get into gas stations being the truck and trailer are so long. If it was diesel you could use the truck stop fueling lanes.
Steven LDifficult to check in trailer.. Staff did not check in trailer in a timely manor , as a result I spent over 90 min the next day on the phone waiting to speak with Uhaul Customer Service to ensure I would not be charged a late fee
David PI dropped off my 5x8 trailer off on time but per the contract I’m supposed to return it clean. Although I was met by an employee at J&D no signature of return was offered and no inspection. It’s okay but uncomfortable.
Terry AThe gentleman at the location that we dropped the equipment off at was not very knowledgeable about uHual.
Zachariah FThe cab of the truck had cigarette ash in the cup holders. The storage area in the back smelt of smoke. The tank was only at 1/4 of a tank. And the dollys I had rented were not in the truck.. I had to drive to a different location to pick them up and was charged for the miles for that which I am not happy about
Hayley MYou can not charge the next customer an extra $30 for getting the trailer back before noon. Our contract said to have trailer back before end of day. Will not be renting anything again
Diana GThey weren’t notified of my pickup time. If I didn’t call to confirm, they would have been closed. Otherwise super friendly and helpful
MARIA BStill not in agreement with a lack of guarantee on reservations, unless you want to pay a good chunk more. Why can't a standard reservation be something guaranteed? I know this is a Uhaul policy, not the store.
DAVID FTire blew while on my way back .. I mean BLEW! Nothing left of it. Lucky I notice right away and didn’t have any more damage to the trailer or other tire or to me! People on the phone at U-Haul customer service were pretty good and the guy that fixed the tire was great. Checked to make sure the rest of the equipment was safe enough to get me home. Know one from this location has contacted me There was no compensation for the 2 1/2 hrs lose of my time I’ve had issues with this location before... vowed never to use them again... this was the nail in the coffin
Dena DThe attendant was not prepared for me to pick up and was unsure of how many trailers he had available. There were 2 people in the office and I waited for 10 minutes for someone to assist me while one of them was talking with a customer and the other was on the computer. Customer service was NOT good
Amy WIt wasn't the location I got it from that was the problem. It's was the sloppy handling of the vehicle. There was so much play in the steering wheel it was difficult to drive in a straight line. Majority of the the people I talked on the phone didn't listen to what I was saying. They were so focused on trying to upsell me or sticking to their script.
Jesus HN/A
Justin BService was excellent but the center itself is very limited for anything other than a truck drop off spot.
Ralph SDropped off after hours, did not have any experience inside or with staff.
Brandie APerson who helped me drop off was great. Unhooked the trailer and moved it on his own.
Richard KNo furniture dolly was in the U-Haul and there was not all of the furniture cloths I paid for
Joseph FThe guy here was also great. Maybe more things to block trailer wheels night be nice though, since the lot had a slope. Overall the online reservation system, and lack of timely notifications especially, is extremely lacking and feedback of how much a mess it can cause needs to be reviewed.
Timothy RThey were closed and this was not the location I chose for the drop off.
Jim SRental truck not checked in in a timely manner, resulting in UHaul contacting me about a late return 5 days later. Rental checked in after I went to the store to insist that it be checked in.
Jennifer BHorrible customer service. Friday when I picked up the trailer, I told the guy I needed help unhitching the trailer when I returned , it would be after hours so when could I bring it in in the morning..... He told me someone would be at the shop at 10 and he would be there at 11. I was there at 10 and I stayed for three hours. No one showed up. I did call customer service ,which nobody answered the phone until I called roadside assistance. The woman helped me find a tow truck that would come and unhitch it for me but I would have to wait an hour. That was unacceptable. I had already been waiting at least an hour and a half. So I attempted to back up and finally drove across the grass to the U-Haul place that was a mile away. Rocky helped me by unhitching the trailer and processing my return. He was the only enjoyable part of this whole experience. When I called Monday to speak With the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could’ve kept the trailer until Monday morning and had him Unhitch it for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from with the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could’ve kept the trailer until Monday morning and had him on hatchet for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from the place I picked the trailer up Also wish I could explain tnis to a person instead of email but knowone picks up at customer service
Dena DDropped off before 7PM but location was closed. Very small shop and not identified well as U-Haul canter.
Laura JThe uhaul phone system is completely unbearable. The first time I called I was on hold waiting for 5 minutes. The second time I called it was in excess of 10 minutes. The trailer was dirty on the inside and there was no "uhaul" technician at the pick up site. All in all, a very bad experience.
Jordan P