Customer Reviews for J&L Auto and 4 Wheel Drive
(U-Haul Neighborhood Dealer)

Rating:

3.0

After hours drop off, Very poor lighting ,extremely dark.

Rating:

3.0

I declined the insurance during the reservation, but was still charged after the fact. Was not told that safe move coverage was being added after I declined it. That is not acceptable. The location I rented from did not have moving blankets or a dolly available for use. Both of which I request during the reservation process. The guy at the shop who processed my rental was nice. Not sure if any of this was directly his fault. Please make sure your rental locations are well stocked with the moving supplies you advertise. Also don’t add additional charges and services that were not requested. Thank you

Rating:

1.0

Staff was rude and unprofessional. Made me feel like I was inconveniencing him by returning equipment and asking for it to be inspected before I left. Definitely won’t be back.

Rating:

5.0

Employee retention. Good help is hard to find these days. And... I have one more DIY move heading out on another one was trip that should be buy two and get your next smallest version of your Rental Equipment for deep discounts...

Rating:

4.0

24 hour drop off - place was closed so no interaction with staff, just used the drop box. I'm sure they would have been helpful if it hadn't been after hours.

Rating:

5.0

The business was closed when we dropped off the trailer. We called the next day to confirm the trailer was dropped off and we received a receipt for the drop off.

Rating:

5.0

This was the best experience i've had at Uhual or any other rental spot ever.

Rating:

2.0

Is very clean and nice but the gas not in 1/2 thank

Rating:

3.0

Change back to your old way of doing business. more consumer friendly by far and more fair.

Rating:

3.0

The location was not the issue, UHaul’s overall lack of customer service or support is terrible. Renting this truck was like Walmart self checkout. I feel bad for the people laid off and that I did uhauls job myself. Check the brakes on this UHaul.

Rating:

2.0

I tired to return the truck around 5:30PM (after the place was closed) using the U-Haul app but the location had very poor, actually non-existent, cellular internet service, so I wasn't able to use the app. You might consider finding a drop-of location with better internet coverage for the after-hours drop-off.

Rating:

2.0

Looked deserted.

Rating:

3.0

Trailer was broken

Rating:

5.0

Location was too far from our location, even though there were closer hauls to our new home. It was also difficult to find.

Rating:

5.0

My wife said that the owner was knowledgeable and very helpful.

Rating:

5.0

Convenient location. Fast and Friendly service.

Rating:

2.0

The virtual pick up option is not customer friendly. A service such as this needs to be a 7 day a week business.

Rating:

3.0

At time of drop off was the Labor Day Holiday and business was closed, so I dropped off the trailer and placed a copy of the rental in their auto repair drop slot. Trailer was swept clean, all lights working and trailed vehicle nicely.

Rating:

2.0

Staff were awkward and didn’t seem to know what was going on. Dropping off here was a strange experience. This was a super sketchy auto shop not a Uhaul location. Uncomfortable!!

Rating:

4.0

Location was ok—I’d asked for a closer one but this was all that was available. Phone pick up didn’t work; very disappointing & delayed our start. No fault of the location & they tried to help expedite.

Rating:

1.0

The uhaul app for online pick up is unhelpful. Very frustrating and time consuming. Took 1.5 hours to get the code to unlock the truck to get the key. Never again.

Rating:

3.0

We were pulled over by the police on the interstate because apparently a truck had been stolen, and the plates switched to our truck. (?). Anyway, U-Haul should have sorted that out before renting us that particular truck.

Rating:

4.0

On your app, there was a question that asked if the truck was clean - and while it technically was clean, it had that covered-up smoker smell, and I didn't really have a great way to report it. It would be nice if you included a windshield scraper - or if you do, if you made its location more apparent. I'm just happy I didn't forget mine when dropping it off. also, what is the point of a rear-view mirror with a tiny video screen on it, when there are no windows for the actual mirror to have any use for? Can you just replace that with a larger screen? Is it an ordinance issue? can you make the mirror be more screen if it doesn't serve a function anyway? idk, lots of opportunity for improvement there but VERY grateful that the camera exists at all

Rating:

2.0

I was charged for a furniture dolly and there was not one in the truck nor was there a key lock box on the truck. The key was thrown in the back. Very disappointed with U-Haul and the lack of getting what I paid for.

Rating:

5.0

The people at this location were really nice, helpful, and were quick with the paperwork which made the whole experience very easy and pleasant. I would definitely come here again!

Rating:

3.0

We returned our truck after hours. The site is very dimly lit, which made the return more difficult.

Rating:

5.0

So very nice! Super helpful.

Rating:

4.0

Excellent customer service

Rating:

3.0

Uhaul. PLEASE put jacks on your trailers. How is a woman supposed to lift an entire trailer tongue onto the ball hitch of her truck. Too heavy for the average woman, smaller man, or elderly persons to use a uhaul trailer ...... to hook up or disconnect by yourself is just begging for a hernia or thrown out back.

Rating:

5.0

Joe was spectacular! He went above and beyond to help us in our time of need.

Rating:

2.0

The trailer had what appeared to be carpet padding in it from the previous customer and while loading we discovered a large pool of dried urine at the front of the trailer.

Rating:

3.0

Overall was very happy with the rental! The windshield wiper blades were very old on the truck, was hard to see driving thru a tropical storm in central Florida. Also small tire leak on auto transport trailer, had to refill tire daily. Also truck cab smelled of dog, and dog hair all over. Had to spray febreeze all over the cab. Would be nice if the truck was a Diesel engine, being a gas engine it is very difficult to get into gas stations being the truck and trailer are so long. If it was diesel you could use the truck stop fueling lanes.

Rating:

1.0

Difficult to check in trailer.. Staff did not check in trailer in a timely manor , as a result I spent over 90 min the next day on the phone waiting to speak with Uhaul Customer Service to ensure I would not be charged a late fee

Rating:

3.0

I dropped off my 5x8 trailer off on time but per the contract I’m supposed to return it clean. Although I was met by an employee at J&D no signature of return was offered and no inspection. It’s okay but uncomfortable.

Rating:

4.0

The gentleman at the location that we dropped the equipment off at was not very knowledgeable about uHual.

Rating:

1.0

The cab of the truck had cigarette ash in the cup holders. The storage area in the back smelt of smoke. The tank was only at 1/4 of a tank. And the dollys I had rented were not in the truck.. I had to drive to a different location to pick them up and was charged for the miles for that which I am not happy about

Rating:

4.0

You can not charge the next customer an extra $30 for getting the trailer back before noon. Our contract said to have trailer back before end of day. Will not be renting anything again

Rating:

5.0

They weren’t notified of my pickup time. If I didn’t call to confirm, they would have been closed. Otherwise super friendly and helpful

Rating:

5.0

Still not in agreement with a lack of guarantee on reservations, unless you want to pay a good chunk more. Why can't a standard reservation be something guaranteed? I know this is a Uhaul policy, not the store.

Rating:

2.0

Tire blew while on my way back .. I mean BLEW! Nothing left of it. Lucky I notice right away and didn’t have any more damage to the trailer or other tire or to me! People on the phone at U-Haul customer service were pretty good and the guy that fixed the tire was great. Checked to make sure the rest of the equipment was safe enough to get me home. Know one from this location has contacted me There was no compensation for the 2 1/2 hrs lose of my time I’ve had issues with this location before... vowed never to use them again... this was the nail in the coffin

Rating:

1.0

The attendant was not prepared for me to pick up and was unsure of how many trailers he had available. There were 2 people in the office and I waited for 10 minutes for someone to assist me while one of them was talking with a customer and the other was on the computer. Customer service was NOT good

Rating:

2.0

It wasn't the location I got it from that was the problem. It's was the sloppy handling of the vehicle. There was so much play in the steering wheel it was difficult to drive in a straight line. Majority of the the people I talked on the phone didn't listen to what I was saying. They were so focused on trying to upsell me or sticking to their script.

Rating:

4.0

N/A

Rating:

3.0

Service was excellent but the center itself is very limited for anything other than a truck drop off spot.

Rating:

5.0

Dropped off after hours, did not have any experience inside or with staff.