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Denise K.
Customer Reviews for J&B Custom Classics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place was closed for the weekend so didn't have any interaction with them personally. But they were very fast at getting my receipt to on Monday morning. So I would have to say they must be customer oriented
Karla S.Every thing was perfect! Except my son was helping me move and we locked up the truck dropped the keys in the drop box and his cellphone is now locked up in the truck anyway we can Retrieve it?
LINDA ANN R.Wonderful people
WAYNE JOSEPH C.After being charged for 2 days for using a trailer for 4 hours I got charged $60 and overdrafted $29 coming to a total of $90 to borrow a trailer for 4 hours. cost me $22.50 an hour to borrow one of your trailers U-Haul never again will I use your service from now on I will pay a friend or a stranger twice as much to use them and their trailer as I will never use you again in the future it's ridiculous my account is now overdrawn I have zero money and I owe a $29 overdraft fee because somebody couldn't do their f****** job right. When I was charged I was charged $30 while I was standing there I returned the trailer that night around 8:00 or 9:00 p.m. and get charged for 48 hours when I had it for three or four tops. ignorance and ripping people off is not a way to do business you have lost mine and anybody I ever hear about going to rent a U-Haul trailer I'm going to talk them out of it thank you for ruining my weekend and stealing my money
JERRY DON B.The equipment was in good condition and the man who helped me was very helpful and knowledgeable
TODD ALAN W.Billed me twice! Nothing wrong with unit, received an okay, then got billed 2 times! Tried to cheat me!!!!
rickey W.Fast and friendly people, good selection of equipment.
Benjamin T.Friendly. Very convenient location. Thanks
maksym L.Very professional business
DARRELL DWAYNE W.Everything was great! Loved the 24 hr drop off.
Keith R.I have used this location in the past and had no issues. This experience was below average and not sure who really was at fault. I booked the rental on line 28654689. I called The local pickup two days before flying into town to confirm and check closing time was 7. Was told the time and location confirmed confirmation with my name. I had Delayed flights, ended up arrive at 6-6:15 to pick up. They were open until 7. Location could not find my order, seemed bothered that it was late, had issues with the drivers license upload , end up doing a new order because he could not find my order, Tried to tell me my order was for Sept 25... He said he needed an end location, was told could not use the uhaul storage address in Alanta Mine, used my work address in L'Anse instead. I told him I need to return to Atlanta Marine, he said I could return anywhere. Yard guy was great and friendly getting me set up in the rain, counter guy comes out and seemed to be in a rush to get closed up, asked what was taking so long.. so I already had a bad day with the airline, felt as if this location was more frustrated with it being almost closing time, uhaul technology not working, that it was raining, trying to close, just over all not the most pleasant of customer service. We all have had days, but this process was just not customer focused...? As I fished paying I realized it was 20 more then when I booked online, at this point I felt as if it would just be a big hassle to complain to them, I had no other opinions at this late time so I just paid what I was told. Upon return in Alanta mine realized it was listed as a L'Anse return location... This added to my unsatisfying experience with this pick up location.
CHARLES JAMES V.There was no recognized sign or well lighted parking lot. VERY hard to find in the dark.
PENNIESUE M.We needed a UHaul very last minute because we made the mistake of renting a truck from another company that was too small for our move. The area rep was able to locate a bigger truck at this location, and saved the day. The truck was nice and the pickup process went very smoothly. Thanks so much for the prompt and professional service!!
HILLARY LYNN B.The staff was very helpful. There was a fuse that was blown for the trailer lights and they fixed it on the spot without charge!
CLAUDIA L.Fantastic service! The gentlemen were friendly and knowledgable.
JAMES RD T.The guy I droped it off to was happy to see the trailer as he needs more.Also was very helpful.
James R.The whole U-Haul experience was the most difficult, unorganized, and least customer oriented operation that I have ever continued through fruition without deliberately doing business elsewhere. Until I met the folks at J.B. Customs. Andy worked diligently through the U-Haul internet cluster.. I'm an elder senior citizen may I and CITIZEN! I was treated by your reservation clerk and a rep at Self Serve Lumber like I was no more than an inconvenient nuisance. I remember when U Haul centers would give some paperwork to fill out and checked I.D., took my money and was a smooth, professional business procedure and I drove off in a truck, or trailer and completed the task at hand. It was made more difficult than the act of moving households. You must somehow tighten up your ship. The right person with the right business ethic would run your operation out of business...fast.
ROBERT R.The whole process went well.
HERBERT WILLIAM D.Nothing done very well.
tammy F.Top notch!
Joseph V.The only negative we have is the woman that works at the Miller rd location. She is quite rude. Very curt with not only us but other customers as well. Maybe you should teach her some “People Pro Skillsâ€.
JOSEPH CURTIS K.Andy and James went way above and beyond to help make my uhaul rental experience a good one. Thank you to you both!
KATHRYNE ANNE G.I usually rent here, they always have well maintained equipment, always hook.up for you and always.make sure everything works and all is good. Very accommodating.
ROCHELLE V.Staff was very friendly and helpful. Won't hesitate to call on them again great people there!
JOHN ALLEN P.fast, easy, quick friendly service
THOMAS JOHN H.Website sucks. Poor web interaction on trying to pick up and drop off uhaul
Kenneth D.The service was good.
James R.Terrible everything. Rude service. Unnecessary charges. I am not pleased at all with my service.
Caden L.Can clean up truck a little better, dirty dash and cab. High pitched noise from truck whil driving up hill.
Edmundo L.Better internet connection
Jasonlee G.Vehicle was very clean. Check in was fast and easy. Would highly recommend.
Robert B.The service here was good and the Car Dolly worked Great!
James R.Nothing at J&B, these guys are great all the way around and should win awards for customer service!
Joseph V.I would recommend this place to my friends and family very friendly staff and great prices
Kimberly G.Nothing
Evelyn A.Very nice and easily the best service around the area for Uhaul trucks, trailer and rentals!
Dana C.It was all mud and no pavement anywhere. But was good
Ashleymarie L.Great Customer Service
Carleton N.The reservation was exceedingly inept. I reserved and confirmed a 6' by 12' open trailer with a ramp to go one way. The location I was told I could get it at was agreeable and on my way. When I arrived at the location to pick up the open trailer there was none at that location. The location does not have any open trailers with ramps. So I had to waste more of my time to call and fix the big mistake that uhaul made. The only trailer I was then allowed to use to go one way was a 5' by 9' open trailer with a ramp. This however I could have picked up at home and then consequently returned to the same place. Saving me over $100.00. But as it turned out, since I had already left home I could not do this and had to go to another location to pick it up and drop it off at home. I am very disatisfied with the service I received with uhaul and will not use your service again.
Kashamarie M.Nothing
greg A.