Customer Reviews for J&B Custom Classics

Friendly. Very convenient location. Thanks

Very professional business

Everything was great! Loved the 24 hr drop off.

I have used this location in the past and had no issues. This experience was below average and not sure who really was at fault. I booked the rental on line 28654689. I called The local pickup two days before flying into town to confirm and check closing time was 7. Was told the time and location confirmed confirmation with my name. I had Delayed flights, ended up arrive at 6-6:15 to pick up. They were open until 7. Location could not find my order, seemed bothered that it was late, had issues with the drivers license upload , end up doing a new order because he could not find my order, Tried to tell me my order was for Sept 25... He said he needed an end location, was told could not use the uhaul storage address in Alanta Mine, used my work address in L'Anse instead. I told him I need to return to Atlanta Marine, he said I could return anywhere. Yard guy was great and friendly getting me set up in the rain, counter guy comes out and seemed to be in a rush to get closed up, asked what was taking so long.. so I already had a bad day with the airline, felt as if this location was more frustrated with it being almost closing time, uhaul technology not working, that it was raining, trying to close, just over all not the most pleasant of customer service. We all have had days, but this process was just not customer focused...? As I fished paying I realized it was 20 more then when I booked online, at this point I felt as if it would just be a big hassle to complain to them, I had no other opinions at this late time so I just paid what I was told. Upon return in Alanta mine realized it was listed as a L'Anse return location... This added to my unsatisfying experience with this pick up location.

There was no recognized sign or well lighted parking lot. VERY hard to find in the dark.

We needed a UHaul very last minute because we made the mistake of renting a truck from another company that was too small for our move. The area rep was able to locate a bigger truck at this location, and saved the day. The truck was nice and the pickup process went very smoothly. Thanks so much for the prompt and professional service!!

The staff was very helpful. There was a fuse that was blown for the trailer lights and they fixed it on the spot without charge!

Fantastic service! The gentlemen were friendly and knowledgable.

The guy I droped it off to was happy to see the trailer as he needs more.Also was very helpful.

The whole U-Haul experience was the most difficult, unorganized, and least customer oriented operation that I have ever continued through fruition without deliberately doing business elsewhere. Until I met the folks at J.B. Customs. Andy worked diligently through the U-Haul internet cluster.. I'm an elder senior citizen may I and CITIZEN! I was treated by your reservation clerk and a rep at Self Serve Lumber like I was no more than an inconvenient nuisance. I remember when U Haul centers would give some paperwork to fill out and checked I.D., took my money and was a smooth, professional business procedure and I drove off in a truck, or trailer and completed the task at hand. It was made more difficult than the act of moving households. You must somehow tighten up your ship. The right person with the right business ethic would run your operation out of business...fast.

The whole process went well.

Nothing done very well.

Top notch!

The only negative we have is the woman that works at the Miller rd location. She is quite rude. Very curt with not only us but other customers as well. Maybe you should teach her some “People Pro Skills”.

Andy and James went way above and beyond to help make my uhaul rental experience a good one. Thank you to you both!

I usually rent here, they always have well maintained equipment, always hook.up for you and always.make sure everything works and all is good. Very accommodating.

Staff was very friendly and helpful. Won't hesitate to call on them again great people there!

fast, easy, quick friendly service

Website sucks. Poor web interaction on trying to pick up and drop off uhaul

The service was good.

Terrible everything. Rude service. Unnecessary charges. I am not pleased at all with my service.

Can clean up truck a little better, dirty dash and cab. High pitched noise from truck whil driving up hill.

Better internet connection

Vehicle was very clean. Check in was fast and easy. Would highly recommend.

The service here was good and the Car Dolly worked Great!

Nothing at J&B, these guys are great all the way around and should win awards for customer service!

I would recommend this place to my friends and family very friendly staff and great prices

Nothing

Very nice and easily the best service around the area for Uhaul trucks, trailer and rentals!

It was all mud and no pavement anywhere. But was good

Great Customer Service

The reservation was exceedingly inept. I reserved and confirmed a 6' by 12' open trailer with a ramp to go one way. The location I was told I could get it at was agreeable and on my way. When I arrived at the location to pick up the open trailer there was none at that location. The location does not have any open trailers with ramps. So I had to waste more of my time to call and fix the big mistake that uhaul made. The only trailer I was then allowed to use to go one way was a 5' by 9' open trailer with a ramp. This however I could have picked up at home and then consequently returned to the same place. Saving me over $100.00. But as it turned out, since I had already left home I could not do this and had to go to another location to pick it up and drop it off at home. I am very disatisfied with the service I received with uhaul and will not use your service again.

Nothing

Friendly and very polite and explained everything and helped load dolley and made sure truck was in good condition

Very friendly and professional. Will actually be going back within the week to rent from them again.

Nothing actually. The staff were both courteous and professional. I was in and out in less than fifteen minutes with full instructions on safe usage.

Since the cofounder of Uhaul served in the military during World War II , would you consider to give your military customers a military discount?! My husband served in the army and we asked if the Clio Uhaul could give us a Military discount and their reply it's not allowed ! That really hurt ??!! Sincerely yours, Bennie Joseph Lamey from Biloxi Ms ... God Bless America

Nothing, customer service was excellent.

Every question answered, no surprises,