Customer Reviews for J&D Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&D Auto Repair

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fred l. on

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Return parking after hours can be a challenge at this location.

Feliks A. on

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Ken M. on

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ERICA P. on

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Danielle M. on

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Shirley C. on

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ruben m. on

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Billy P. on

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Peter m. on

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Karen G. on

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The program needs to allow for changes, when I tried to go back and add my DL pics it would not allow me to. I don't remember seeing anything prior to arrival that it would take me 15 - 20 mins to get set up.

Vincent G. on

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Philip D. on

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YEHUDA K. on

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carousel c. on

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Didier N. on

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trisha m. on

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baruch i. on

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Thomas C. on

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Hard to get out of in a truck. Very crowded

AARON H. on

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Didn't get code to lock till way after check- in time

Albert G. on

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Nelson Q. on

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Melina S. on

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Truck needed a new transmission. Would get stuck in low gears

carousel c. on

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carousel c. on

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carousel c. on

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Craig R. on

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Yaniv I. on

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Keith B. on

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William L. on

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Tanya T. on

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Robert D. on

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need more lights for nighttime drop-off

FRANCIS O. on

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The staff a J and D were extremely professional and courteous. Keith thoroughly and patiently went over all of the features of the U-Haul van that I was renting. I was able to complete the small moving job, for which I needed the rental, conveniently and at a reasonable price.

Hans T. on

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J and D Automotive is the most honest place I have used in all of the NYC area for car repairs and my rentals. Keith and Jamie are wonderful in being careful, methodical, prompt, and courteous in all their dealings. I will add a few "rental miles" to my U-Haul to rent from them. I'm not surprized they are now my favorite U-Haul renter as well.

Brice G. on

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I attempted to fill the truck up to 3/4 tank with gas and the auto shutoff at the gas station kept kicking in. I was assessed a fuel charge despite doing my best to fill to the correct level. The trucks seem to be very sensitive to heat when filling up. It was also very difficult to determine where to park after hours at J&D auto repair.

shanta s. on

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William V. on

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Good service, first time I used my phone to rent a truck, it was easy. I have rented u haul trucks in the past and waited over 30 minutes for the customer service representative, this is a more efficient way to go. Thanks!

Anthony D. on

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ARTHUR K. on

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frank b. on

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Hoyle L. on

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They charged us extra for gas even though we have a picture proving we put extra gas in the tank before returning

VEronica D. on

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john h. on

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george m. on

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All went well. Working a good rate with me was a big help.

julio J. on

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Exellent customer service.

bernard c. on

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carousel c. on

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Mendel P. on

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Have all the equipment.

Jason O. on

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Christopher B. on

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Chris E. on

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CAROUSEL c. on

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frank b. on

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Diana G. on

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My issue was with the UHaul dispatch which didn't coordinate my pick up of the truck and so I had to go to 2 locations in order to pick up the truck

maria s. on

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carousel c. on

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Bill c. on

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Matthew S. on

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carousel c. on

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Carlos M. on

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James P. on

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Brittney R. on

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Peter C. on

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greg m. on

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Here’s the problem, the reservation slip I haul provided gave a different location to pick up the truck. Just a complete mess in the reservation process. I am incline to not use I haul again. Take a look at my reservation and what u said the pick up location was... see your reservation email to me.

jim m. on

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He made it so easy to pick up the trailer. Will definitely use him again. The outlet at Yonkers was the worst. You need to get responsible intelligent representatives as you have at JD’s.

Nancy S. on

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Reserving the right truck for my needs was fast easy inexpensive and a pleasure! Everyone was helpful pleasant and a pleasure to work with. Would highly recommend UHAUL to friends and family! Thank you.

Albert Q. on

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franz c. on

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Larry M. on

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Fantastic pick up and drop off

TOM L. on

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philip b. on

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Simcha C. on

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John F. on

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Perfect

Jean Claude F. on

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Everything seems to be ok.

Wilson F. on

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Great service

Scott T. on

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laila b. on

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I payed for a hand truck and the agent forgot to put it in the truck. Had to go back hours later to get it.

David R. on

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RUDY B. on

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Doug K. on

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kevin l. on

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J&D were great. I dealt with Jamie who was professional and courteous. I would highly recommend to anyone to use J&D

SEAN M. on

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Nothing, everything was a pleasant and easy process. Fast rental and return too

Grace Q. on

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Craig D. on

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Location was easy accessible. Customer Service excellent. My only negative comment would be is the 9' Cargo van was quite dirty. The passenger compartment need a vacuum and a wipe down of spilled sodas most likely. The cargo area needed a sweep. Don't expect it to be spotless but it was the first thing we noticed when we opened the doors. This small flaw would not deter me from renting at this location.

luis v. on

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Ira J. on

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Allbright E. on

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Allbright E. on

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Michael A. on

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Excellent customer service

gregory s. on

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danielle r. on

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No one was at Franrock when I arrived. When I finally was able to reach someone on the phone, they couldn’t find my reservation and told me they have NEVER had 9’ cargo vans in their fleet. Ten minutes later, the man called me back and started giving directions on where I needed to drive to pick up the van. He refused to provide an address and when I asked him to stay on the line as he continually told me how close it was, he told me he didn’t have all day and hung up. This man did not pick up his phone after that. I had to call UHaul to help locate a van to fulfill my reservation. This was dismal customer service. Your partnered company, Franrock, is rude and falsely advertised their fleet. I am not happy with this experience at all.

WILLIAM L. on

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Marco F. on

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Jamie was a great help. He explained everything , including the strap locking feature. I wish I would have known about this product earlier. I will be back, to this shop, in the future.

jacob l. on

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The Best

RoseMarie B. on

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Excellent customer service. Fast and painless. Brand new vehicles

EDWARD M. S. on

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Bridgette V. on

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giuseppe s. on

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Eugene W. on

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John F. on

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Clean the place up a bit

JAMES Q. on

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J and D know how to treat their customers. These men are highly responsible and make this rental process seamless, efficient and timely. I rent from them all the time due to their wonderful, professional manner and support in this process.