Customer Reviews for J&D Auto Repair
(U-Haul Neighborhood Dealer)

482 reviews

59 W Nyack Rd   Nanuet, NY 10954

(845) 367-4015

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 367-4015

59 W Nyack Rd
Nanuet, NY 10954

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
5.0

J & D AUTO REPAIR 59 W NYACK RD, NANUET NY 10954 es el mejor lugar para rentar trilas brindan un muy buen servicio lo principla que te atienden rapido casi no te asen perder el tienpo muy profesionales el mejor lugar

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Keith was awesome. Fantastic service.

Daniel J. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

No indicator lights on when starting or using the vehicle. Also, the more mileage used should result in a discount per miles

Jeffrey S. 
Rating:
5.0

I was very pleased with J and D auto they were pleasant professional and courteous. My problem came with uhaul and my frustration with how non flexible you were with my order. I have rented with Uhaul for several years for bussiness reasons. I was caught in a situation where the convenient thing for me was to extend the reservation. After 3 calls from "scheduling" - Uhaul personnel - I received NO HELP in trying to solve my problem. I raced back - had to field calls while driving and overall very frustrated by the lack o f assistance and understanding I received from your scheduling department. Taking a truck out of town other variables out of my control occur - You would be wise to make that easier- You always get paid J and D auto was Excellent and worked with me!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
4.0

They did not explain that one of the charges was flexible and that I could have opted out

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Elisheva E. 
Rating:
2.0

The business was closed , even though the stated hours stated it should be open . We did not know there would not be anyone there to assist with the van rental . Registering to sign out the van online was frustrating and we got going an hour late . We contacted uhaul by phone and were assisted in the process after 15 minute hold on the phone . It would have been less stressful if we could have registered the day before , at home , instead of in the parking lot , with no on site help .

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

SHLOIMY A. 
Rating:
5.0

Very simple process when picking up and returning the trailer.

Dale P. 
Rating:
5.0

Everything was great, nothing to improve on.

Francis C. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

Dorothy D. 
Rating:
5.0

Everything was good.

Francis C. 
Rating:
5.0

Great experience overall

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Chaim S. 
Rating:
5.0

Excellent customer service.

Robert B. 
Rating:
4.0

checkin online and on app was horrible. I was on the phone with a rep over an hour unable to get the app and online working to sign the truck out and get the keys out of the lock box. I was extremely late getting the truck out and it host me hundreds of dollars in cost to loaborers that were waiting for me. I never had this bad experience with Ryder, penske or Budget. Will NEVER use Uhaul again Plus I will write a bad review google yelp and your site. Even your phone rep was stumped on helping me. I am a younger person and had problems navigating the app. How do you expect an older person to manage that. You need to make your app and your online check in more user friendly

GIULIO Z. 
Rating:
1.0

I received a rental with an empty gas tank, the rental process was not easy.

Shasha C. 
Rating:
5.0

The woman on the help desk I'm sorry I forgot her name. Was so damn nice. Very professional as well. Lucky to have her

Larry M. 
Rating:
4.0

Uhaul app not functioning properly. Unable to upload pics. Website ran fine.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
5.0

Can't think of a thing. I think your company is handling the technological aspects of self check in or out very well. The super duty 27 truck was fairly efficient on fuel and had excellent drivability and power. VERY NICE

Geoffrey H. 
Rating:
4.0

Customer did not leave a comment.

Reubon F. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Keep up the Good work!

ORLANDO A. 
Rating:
5.0

The location was fine, and the attendant was knowledgeable. I am just disappointed that I was charged for misreading the fuel. There was no way for me or the driver of the vehicle to guage if we were under or over what the pickup fuel was. Putting 3/8 doesn't help. If you put 1/2 or "full", then we know what that is. There is no 3/8 on the odometer, from what I can see.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

HUSSEIN G. 
Rating:
5.0

Customer did not leave a comment.

Jean A. 
Rating:
4.0

Customer did not leave a comment.

ELIYHAU N. 
Rating:
5.0

More availability of equipment! I had to look for the trailer I wanted for a couple days!

WYNDELLWARREN W. 
Rating:
5.0

Counter person was great/friendly and helpful.

FRANKLIN L. 
Rating:
5.0

Very easy process

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENE B. 
Rating:
4.0

Customer did not leave a comment.

Christopher Sean H. 
Rating:
5.0

Customer did not leave a comment.

SEANT M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA S. 
Rating:
2.0

Overall pickup and drop off Experience was poor. Wasn't told I needed alternate contact verification or passport, so pickup was complicated. Truck was parked in a spot that was hard to get in and out of. A When returning, used app and it was not uploading photo of fuel gauge, so had to use website to do it. Overall, auto-body shop parking lot was gross, pickup location of vehicle was not optimal. Not once did anyone acknowledge my presence, say hi or ask if I needed help. Going to Penske next time. Original order transferred multiple times to different locations. Was canceled on me the night before. The $0.99 cents per mile I was given for my first hardship didn't carry to final pickup. The app sucks, literally.

Brian R. 
Rating:
1.0

Customer did not leave a comment.

SHINOJ M. 
Rating:
5.0

Customer did not leave a comment.

Arturo B. 
Rating:
5.0

Make sure the windows to truck are clean they were pretty dirty and tough to see out of when driving

MICHAELJ C. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Service was straightforward and knowledgeable.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
3.0

Customer did not leave a comment.

RICHARDALAN S. 
Rating:
3.0

Customer did not leave a comment.

MINH T. 
Rating:
5.0

Customer did not leave a comment.

PABLO E. 
Rating:
5.0

Parking at this location is tight ....other than that , it's 👍

Frederick Robin S. 
Rating:
5.0

Nothing, it was already a top notch experience

Romeo S. 
Rating:
5.0

I cannot think of anything at the moment. The service I received was quick and courteous. Thank you Uhaul.

EVELYN D. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Guetchinie B. 
Rating:
5.0

Customer did not leave a comment.

JUSTINT K. 
Rating:
5.0

Find away to highlight the drop off features for the customer ..

Horace A. 
Rating:
4.0

Customer did not leave a comment.

SHAI B. 
Rating:
4.0

Customer did not leave a comment.

ASHER B. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Everything was good 👌

Flor L. 
Rating:
3.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Fnu K. 
Rating:
5.0

Great service It took me 5 minutes to pick up the truck from the office and return no doubt I am going to take the truck again I will respond to every customer

yehoshua Y. 
Rating:
5.0

The driver and passenger doors are an issue on this vehicle. For some reason in order for these doors to close properly you must slam them close as hard as you can for them to be fully closed. When you leave your house at 4:00 AM and you need to slam these doors the last thing you want to do is wake up your family or your neighbors.

RICHARDS H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Great facility.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
5.0

Customer did not leave a comment.

Caren M. 
Rating:
5.0

Great service.

HERSH M. 
Rating:
5.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

leonard K. 
Rating:
3.0

Customer did not leave a comment.

Menachem L. 
Rating:
5.0

the person i spoke to on the phone was very rude at u haul and i requested a U-Haul for 10 days it was no problem till i got there and was only aloud a u haul for 3 so i returned it in 6 hours after getting it i would never use this company again the location i picked up u haul from were very nice people though!

KYLEHUNTER S. 
Rating:
5.0

Customer did not leave a comment.

GABRIELM P. 
Rating:
5.0

The service and Jamie were excellent.

JAMESSTEPHEN JR P. 
Rating:
5.0

Minor drawback was a tire that I had to fill twice due to a slow leak .Oher than that, ALL WAS GREAT.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Chaim B. 
Rating:
5.0

Assem was so helpful and patient. Very knowledgeable and answered all my questions.

Michaelangelo L. 
Rating:
5.0

Dealt with many many Uhaul locations, this was by far the best, fastest service possible

NOAHA M. 
Rating:
5.0

The agent was very courteous and very helpful. We had a bit of trouble locating uhaul from Google address locators, but the gentleman guided us and was truly helpful throughout the process.

Benita J. 
Rating:
5.0

Customer did not leave a comment.

Robyn N. 
Rating:
5.0

Customer did not leave a comment.

PABLO E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Fast process and hassle free.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

PABLO E. 
Rating:
5.0

Customer did not leave a comment.

VICTORMANUEL G. 
Rating:
5.0

Customer did not leave a comment.

PAULV A. 
Rating:
5.0

Great service nice people fast in and out

SHLOMO K. 
Rating:
5.0

So quick and easy!

Caitlin B. 
Rating:
5.0

Customer did not leave a comment.

Derrick K. 
Rating:
5.0

Only issue was horrible persistent odor in the van which was worse than whatever cleaner that was used. Definitely not the fault of j&d as they tried to eliminate it. Likely solution is to remove and power wash rear rubber lining

LESLIEJ P. 
Rating:
5.0

my experience was 100 % on line and at j & D auto repair

Edwin M. 
Rating:
5.0

The manager behind the counter was very professional. Great experience. Looking forward to rent from them again

YOSEFY R. 
Rating:
5.0

Quick service! Will use again.

NOUMM V. 
No reviews have been submitted for this location.

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