Customer Reviews for J&E Auto Service Inc
(U-Haul Neighborhood Dealer)

185 reviews

601 S Glendale Av   Glendale, CA 91205

(818) 242-3197

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(818) 242-3197

601 S Glendale Av
Glendale, CA 91205

Services at this Location:

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christine O. 
Rating:
5.0

Best service

farhad S. 
Rating:
4.0

Good straightforward service. Truck was low on gas so I needed to fill up before starting my move. I would have preferred to do that after but we made it work.

Robert G. 
Rating:
5.0

The German will help me he was 100% perfect I want to give my feedback to say thank you so much for that gentleman

Gilbert N. 
Rating:
4.0

A better user friendly APP, is my recommendation

Nilza S. 
Rating:
4.0

Customer did not leave a comment.

Maksim T. 
Rating:
5.0

Pick up and drop off was super easy! Great communication and overall, very pleased with the customer service. Emad took care of me and he was extremely helpful. Thanks!

Margaux B. 
Rating:
5.0

No problems at all a very smooth and easy experience. If you can make the traffic better in Los Angeles that be nice.

Marten E. 
Rating:
3.0

TThis place is very crowded and hard to park at and to return U-Haul van.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
3.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

Customer did not leave a comment.

KOMATH K. 
Rating:
4.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Thank you so much

VITALII V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Very kind and quick.

AMANDA P. 
Rating:
5.0

Great service, easy pickup and return, will likely rent here again

PEDRO G. 
Rating:
5.0

clean/wipe down the inside between customers

SILA E. 
Rating:
4.0

Customer did not leave a comment.

GINA M. 
Rating:
5.0

GreAt service

PATRICK W. 
Rating:
1.0

Cabin had random car hose in there along with a lock that didn't belong to anything. Cups and napkins in various places in the cabin. Not clean at all so upon drop off I had to indicate it was clean (which was not) otherwise the system was charging me a premium for things that were in there to begin with. No lock for the truck so I had to leave the dolly inside, unlocked, after dropping off the car over the weekend. Rep marked different gas gauge setting than was observed by me once taking possession of the car. He also told me that I could return the vehicle the next day (sunday) because they are closed on Sunday. However, I returned it the same day (saturday) after hours as they were closed past 4pm. I get a bill that I have been charged twice. Twice for insurance, twice for rental of the car and twice for rental of the dolly. Completely unacceptable. This is after I was told that all the equipment I had reserved online was not available on site. That I had to drive the truck to another Uhaul location to get padding and floor dolly. That's more miles and gas that I have to pay for because Uhaul failed to tell me that they don't have the things I had reserved at that location. I just contacted Uhaul rep to reverse the charges. Apparently if you drop off the vehicle after the reservation time - even on the same day- you get charged an extra day. Now I have to wait a few more days for the refund to go through. You guys have to fix the system and tell the consumer upfront what the hiccups are going to be.

Narek Z. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Ognyan U. 
Rating:
4.0

Customer did not leave a comment.

AEDEN G. 
Rating:
4.0

Customer did not leave a comment.

LINET D. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
1.0

The truck I reserved was not available although I had a reservation number.

FREDRIK D. 
Rating:
1.0

Very small lot packed with passenger vehicles with no room to park U-Haul truck.

Edward V. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Just keep on with you're a great services. I will always recommend you guys, to people who need your services. 🙏🏻💪

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Thank you so much.....

MANSEOK K. 
Rating:
4.0

Customer did not leave a comment.

Gloria P. 
Rating:
4.0

I did not get the lock box code again when I brought the truck back! Had to put the key in the after hours hole.

Brandice P. 
Rating:
5.0

More parking space

RONALD B. 
Rating:
5.0

There is very little parking space here so I had to park on the sidewalk. It seems like a very busy and active garage. Maybe have a place set aside for the UHAUL truck dropoff.

David K. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Excellent transaction great customer service, very easy

SELENE G. 
Rating:
4.0

Customer did not leave a comment.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS G. 
Rating:
2.0

When we picked up the truck it was filthy on the inside with a used mask on the side. The truck was old and not in great shape. This is the first time I have been unhappy with a truck at Uhaul.

Sabrina L. 
Rating:
5.0

Customer did not leave a comment.

PHOEBE H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Super great

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

JOSEF S. 
Rating:
5.0

Customer did not leave a comment.

AYLIN Y. 
Rating:
5.0

Customer did not leave a comment.

SIMONE A. 
Rating:
5.0

Customer did not leave a comment.

SIMONE A. 
Rating:
5.0

This was the best experience I've had with Uhaul. Everything was perfect.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

gagik H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Keep up the good work

MAGDY A. 
Rating:
5.0

Customer did not leave a comment.

TYLER O. 
Rating:
4.0

Customer did not leave a comment.

MARCELITO M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

The dolly I order it it was not inside in the car so we come back and ask

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN LOUISE E. 
Rating:
1.0

The gas tank was no filled up and they wanted to charged me to do it

Diane K. 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Customer did not leave a comment.

Muhammad A. 
Rating:
3.0

Customer did not leave a comment.

Aidan S. 
Rating:
3.0

Extremely crowded with cars to be fixed. No where to drop the truck. I took pictures and checked out online to make sure I'm not blamed for any damage or negligence because of the crowdedness at this location.

Erin S. 
Rating:
4.0

Customer did not leave a comment.

Guan L. 
Rating:
5.0

Everything was perfect!

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

CHANDRA S. 
Rating:
5.0

Nothing. Everything was perfect. Thank you for the great experience!

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Vicken H. 
Rating:
2.0

The employees at this location did not wear masks. One of the workers drove my van up to me with no mask, no gloves and did not wipe down the inside of the car. It might be good to remind them that we're are in the middle of a pandemic and that Glendale is a Covid-19 hotspot.

Samuel B. 
Rating:
1.0

Guy cornered me to get insurance then charged me $7 for gas for an 11 mile trip without telling me I would have to pay for gas afterwards. I had also made my initial reservation with option for no insurance. Paid $50 for an 11 mile trip that took me about an hr and 15mins to complete. F'-in rip off. Never using uhaul again. The $20-$25 quote somehow turned into $51. Uhaul? More like Upay

Dikran O. 
Rating:
3.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Arturo H. 
Rating:
5.0

Nothing, had a fantastic experience!

Elizabeth B. 
Rating:
3.0

it was fast and efficient. the person who helped me is okay.

Myra H. 
Rating:
5.0

Customer did not leave a comment.

Krystal M. 
Rating:
5.0

Customer did not leave a comment.

Erwyn D. 
Rating:
5.0

Customer did not leave a comment.

Farajallah H. 
Rating:
5.0

I WOULD RECOMMEND THE BUSINESS ITSELF THE LOCATIONS USED, BUT NOT DIRECTLY UHAUL CUSTOMER SERVICE ASSISTANCE. MESSED UP MY ONLINE RESERVATIO. THEY CANCELLED IT WITHOUT TALKING TO ME FIRST. NO NOTES, CALLED ME IN THE MIDDLE OF MY MOVE. AND WERE NOT UNDERSTANDING ABOUIT IT. I AM VERY DISAPOINTED. I WILL NEVER USE UHAUL AGAIN. AND WILL NOT BE RECOMMEMDING IT TO FRIENDS.

Marisol R. 
Rating:
5.0

Customer did not leave a comment.

Yixiao G. 
Rating:
5.0

Excellent service by Robert The manager this guy does everything U-Haul repair cars he is wonderful

Warren C. 
Rating:
4.0

Customer did not leave a comment.

Sirius T. 
Rating:
5.0

There are a lot of cars being repaired at this shop. The gentlemen who checked me in and delivered the van were friendly and professional.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Ramona B. 
Rating:
5.0

Customer did not leave a comment.

Zare B. 
Rating:
5.0

Customer did not leave a comment.

Arlen M. 
Rating:
5.0

Fire the guy at 1313 S Brand BLVD.

Kelly L. 
No reviews have been submitted for this location.

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