J&H/Jeanette has been wonderful to work with. Selling our RV, otherwise we would continue business with J&H for our storage needs. I highly recommend J&H. Friendly, convenient, well run, secure and professional.Joyce H. | Overall Experience
Customer Reviews for J&H Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NANCY R.
Customer did not leave a comment.Ted G. | Overall Experience
Convienient, easy check in and easy check outAl B. | Overall Experience
The service was wonderful. We would definitely rent from them again.Daniel C.
The young woman was more than happy to help and helped me get a storage unit and helped ensure I wasn't overcharged for my drop off change.MICHAEL S.
Return online should be the responsibility of uhaul employees not customer- unfair to ask customer to take time to enter information that is otherwise done by a paid employee. Increases company profits at customer's expense of personal time.Michael A.
Customer did not leave a comment.ANGELA MARIE V.
The truck absolutely reaked like smoke to the point of nausea. It was clean but just stunk. Maybe air freshener or have smokeless trucks. Just a thought.Leland B.
When you ask for full coverage you add in the road side with it or tell the customer that is a separate add on for 5 bucksWalter J.
The location was great but it was the wrong location for pick up and drop off. Wrong truck size. I made a reservation weeks in advanced and wasn't told there was not the correct truck size until moving day. Very dissatisfied with uhaul and will not recommend this company. I'm not going to bad mouth the pick up location because they were super friendly and did the best they can.Tyler L.
Customer did not leave a comment.richard P.
Everything went very well. Will use this location again.carol R.
First drop off location would not take the truck so I had to call and wait while they found me a new location out in the boondocks. It was unclear where I should park the truck and since they were closed I couldn't ask. Customer service across the board was terrible.Monica T.
Customer did not leave a comment.ANN W.
It was inconvenient to have my pick up point change an hour before I was due to arrive.Tess K.
Very smooth operation. They got me going quickly.TERRY R.
This location and the lady who runs it are perfect for our needs.Monica W.
Customer did not leave a comment.DAVE G.
I like it ... service is very greatInderjit S.
Customer did not leave a comment.Erika H.
Staff was friendly and quick!Matthew C.
I went out of my way to clean and fuel the truck during freezing temperatures to avoid any added charges to my credit card. They still overcharged my card $$58 for fuel when I fueled the vehicle correctly. Perhaps my eyes deceived me on the fuel gauge level but any misunderstanding could of been avoided if the lady would of just gone outside and checked the vehicle in with me present. She refused and just asked for the keys and asked me to leave. I am a neighbor of the drop off site and there are gas stations nearby. I will never use this location again. It was pure laziness on their part.Ramiro B.
The location and service was great. The truck generally drove subpar, had alignment issues, and a bouncing idle. Could use more maintenance on vehicle.Jonathan R.
Customer did not leave a comment.Childrens House I.
The customer service number, I had booked previous weekend but had to change the date because my roommate was hospitalized so we moved it to the next weekend. Then to find out the customer service rep did not do it so I had to book a bigger truck then they over charged me in gas. I only went 40 miles, charged for 60, then charged for 5.5 gallons of gas, I put gas in plus I only went 40 miles. Totally frustrated with the whole thing. The location I picked it up was great, very lady, truck was clean and I returned it clean.Carol D.
Communication is weird with uhaul. No call just an email. Wrong dolly. Location was miles away even though there were others closer. The whole oh don't worry we'll call you the night before thing is weird. Everything went fine and personnel were helpful just felt like I was hanging until I actually saw the trailer I was to use. Of course it could just be me. The move was successfulBrian R.
This was not my preferred pickup but customer service addressed my concerns on the phone and the in-person service at time of pickup was very good and friendly.Daniel A.
Very friendly and professional.Matthew A.
Customer did not leave a comment.Ron L.
Your after hours online return checkout is impossible to navigate and no one answers your customer service phone linejohn B.
Customer did not leave a comment.Bruce L.
Outstanding customer service.Elizabeth R.
The last we worked with was pleasant and made the experience easy.lisa S.
Customer did not leave a comment.Brett K.
Nothing...she was great.DIANE T.
Customer did not leave a comment.Lisa S.
Super friendly and accommodating.joey M.
Very easy to work with.Duane A.
Customer did not leave a comment.steve S.
The folks who run this site are friendly, helpful and very professional! I would definitely recommend them!!!!Jim T.
Customer did not leave a comment.Kathy W.
Patty was extremely helpful and pleasant to work with. I highly recommend J&H Storage for U-haul rental.Dennis Z.
The rep at this location was fantastic! Please let her know her service was very appreciated.KAREN H.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.DAVE G.
Customer did not leave a comment.GAYLIN K.
Customer did not leave a comment.SHARON R.
Customer did not leave a comment.Joey F.
Customer did not leave a comment.CHRISTIAN B.
Customer did not leave a comment.CODY K.
Cruise control. Truck was running great so when running up hills you'd run below the speed on flats you'd catch yourself speeding.DARRYL L.
The gal who runs the place is WONDERFUL! I had to call ahead and double check on things and she was GREAT!!JEFFREY B.
Customer did not leave a comment.CHARLIE G.
Customer did not leave a comment.CHARLIE G.
The lady was very helpfulGORDON L.
The 24 hour drop off was convenientVERONICA G.
The entire process was very easy and only took a few minutes. The truck was clean and in good condition.RICH S.
Very good service. patty was very helpful and friendly.FRANK B.
Patty is fantastic. She helped me get through my move any way she could. Please let her know what a a good job she is doing!RICK Z.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.DONNA O.
Customer did not leave a comment.JERRY K.
Less paper.Marty G.
Great job! Wonderful help - highly recommended!Matthew A.
Customer did not leave a comment.jim C.
Very freindly and helpful staff, no improvement needed.Bruce L.
Quick, painless, very helpful. Highly recommended!MATTHEW A.
Office was in a home, so technically not same expectations as an office. Was most helpful in turning in equipment, very friendly.CHRISTINE G.
Patti and Shannon were extremely helpful and willing to do whatever I needed to make the experience comfortable for me.KAREN M.
We dropped of during closed hours. No contact.ANN V.
Customer did not leave a comment.ROSAURO B.
Customer did not leave a comment.DOUGLAS K.
trailer was inoperableDANIEL W.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.GHADIR N.
Customer did not leave a comment.Lacey L.
I was helped by Patty and the experience was wonderful. I was very late getting to Bellingham from Seattle and was in contact with her by phone; both times she was professional and kind, and reassured me that the truck would be there even though I was so late. The previous driver had smoked, so Patty made sure it smelled ok and when requested, she ran inside to get some Febreeze to make it smell better. She was personable and enjoyable to rent from.ERIKA W.
Customer did not leave a comment.Mark B.
Very friendly and helpful. Even though they were closed she agreed to meet me in order to rent me a truck.BOB B.
Customer did not leave a comment.Glenn M.
Onsite management is efficient, personable, and pleasant to work with.JACK M.
Customer did not leave a comment.LENICE B.
This location was easy to find, well kept, and a great place to do business. Very friendly and helpful employees!KAITLYN T.
I did not orginally pick this location. Meridain overbooked and forced me into another option many miles out of my way. I had no option but to go here. The lady that runs the place was super nice and sweet and opened for us. She was just amazingly nice~ Made our dayRose D.
She went out her way to make sure I was a satified customer. She did a very well job to ensure I was a happy client. Thanks again G. ShortGREGORY S.
Customer did not leave a comment.Mark H.
My pickup location experience was excellent but the location I was supposed to drop the truck, the location off of 352nd in Eatonville, what a mess! Not a good location to represent U-Haul! I am very thankful for the help of Maria at J&H Storage to assist in finding a different drop point! As far as U-Haul as a company, it will always be my prefered truck rental agency! Thank you for all you do!KELLY M.
I took nearly three hours to pick up our rental truck, with a reservation. We were sent to a different location, 30 minutes away from our reservation pick-up location. Due to the delay, we spent extra money on movers that was not intended, and had a very long move. We were really displeased with our service.Paul G.
Maria has provided excellent customer service for us over the years and has worked very hard to accomodate our needs for many repeat rentals for our business.Christa W.
Customer did not leave a comment.Edward W.
It would have been nice when they called the day before pick up to let me know it was a 2 inch ball and 4 flat wiring. It would have saved me time & frustration.MANDI V.
Customer did not leave a comment.SEAN B.
Very nice person - very accomodating - and I enjoyed her friendliness. I would definnitely do business with her again!!!!BARBARA U.
Customer did not leave a comment.ROBERT N.
I reserved the trailer at a different location than where I picked up the trailer. The location I reserved the trailer is 4549 Guide Meridian Road. The owner/ manager's name of this location is Dick Woods. He was rude, dismissive, and unhelpful. The place was packed with frustrated customers. Dick Woods showed no urgency or awareness of the frustration. One customer even walked out. He also showed no interest in helping me resolve my confusion of picking up the trailer at a different location.DIANE W.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.LYNDEN F.
Customer did not leave a comment.kevin S.
Very helpful in helping us with our needs.JUDY L.