The agent was very helpful!
STEPHEN T
Customer Reviews for J&J Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person was nice but the place looked like a dump. It could use an upgrade in property, the door had some sticky substance on it and it just looked run down. Didn’t even know that place existed and I drive down that road all the time. The whole experience from pick up in Montana to drop off in Washington was a great one though.
KATHERINE SReceived a dirty vehicle without a full tank of gas only drove a few miles and had to put almost 7 gallons of gas in. The gentleman acknowledge the issue and said he would get me a refund and be back in touch and that did not happen. So I was overcharged for the service and for Fuel.. buyer beware
Tony HStop getting people to use the app. The app was the worst app experience I have ever had. The guy at this location is great though
Jeffrey BGood costumer service
WILLIAM CEverything went down smooth with no hiccups!! Thank you!
MICHELE JHad a great experience and the service was wonderful. Thank you.
DOUGLAS WNo complaints, the truck wasn’t cleaned but I had no issues with that. Excellent services and one of the fastest pick ups I’ve ever had.
Wyatt PThe communication and rental process were very smooth and proactive, making everything go well. Unlike other places, the gas tank was nearly three-quarters full, and the car was clean inside. The staff was incredibly friendly and kind throughout the process. I highly recommend this place to anyone in the area!
Sean LEasy checkout
David KFriendly and professional service.
ALAN BThe clerk was Friendly, Courtice, and knowledgeable. Great Guy!
DONALD MNothing. I had an exceptional experience. Something I had never thought possible with U-Haul.
SHEILA GThe owner of this place is a great guy and I’ll definitely go back even though there’s a U-Haul location a little closer
JOB EThe rental manager was friendly, helpful and made the process go smoothly.
Todd STHE best place option for Uhaul in the area. Been a regular HERE, for years. Great service and rent-ready vehicles. Thank YOU, Eric... Appreciate YOU!
DENNIS NGreat one on one customer service
Joseph A | Overall ExperienceVery knowledgeable and friendly customer service! I will use this location again. Very pleased 😀
JONATHAN SFinal invoice sent to me in a timely manner and not a week later. Thanks
MARIO CI have rented a truck from here several times over the past few years. This last time, the proprietor opened on his day off , just to help me.
Charles KThe service was excellent while the customer service was friendly and professional.
MICHAEL SGood service
WILLIAM BSuper friendly and quick service! Would definitely go here again and highly recommend!
BRIAN LEasy pick up and drop off, vehicle was in perfect condition and made moving easy!
ALEXANDER CWill definitely be back to this location to rent again. The gentleman helping me was kind, helpful flexible and made this experience, simple and painless. I’m new to the area but will definitely keep coming back, especially after this positive experience.
ALISON MThe customer service was excellent, family owned/operated, very responsive, equipment maintained, easy in and out.
SUSAN SQuick friendly
Gary NThis was my second time renting from this location. Everything was professionally handled and accommodating for each need. Friendly and professional customer service... highly recommended.
JONATHAN SRepresentative made the rental process smooth and easy on a last minute basis.
Siesia fJ and j mini storage was fine but the u haul manager autumn at express storage in south hill gave my reserved truck to the customer in front of me and tried to cover it up by saying I called the wrong u haul and needed to go to j and j. I called u haul customer service and they indeed confirmed she was lying and autumn had set up the reservation herself the day prior ( 24 hour reservation) so aggravation man she deserves to be fired for treating customers that way
Danny VExcellent customer service. Eric is great to work with. I'm a regular here!
Susan MI never caught the owners name, but he was very friendly! Great uhaul experience thanks to him.
KYLE BThe best customer service I've ever had.
Jeramie WAlways great service! Thx Eric.
Susan MVery courteous and friendly and professional
Alan BI’m very happy about my experience at JandJ Storage. It’s a great place and is the most reasonable, I found, then anyplace around the area!
charlotte e | Overall ExperienceExcellent professional service
Alan BStaff was extremely helpful and courteous.
Severin WWe showed up with a truck loaded and they had no record of our reservation and did not have a unit available.
Anne Y | ReservationEven though this is a smaller location, they are big on customer service! Great job!
Timothy HGreat service , friendly management
Bradley LVery convenient location for my needs. Very pleasant manager and a pleasure to do business with! Thank you!
Patricia MThe owner of this location was very pleasant and easy to work with. If I need another U-Haul rental in the future, I will definitely rent from this location again.
Sharon HGreat service!!
Alan BOverall customer service was excellent!
Greg HProvide images of the truck to be rented with a scale reference instead of just an image of the truck so the customer knows better, ahead of time, what they're renting.
Caleb EService is great at this location. Except for the truck's driver sideview mirror is broken, I had to stop buy tape and tape it up in order for me to be able to use it. Not good. Discount would be appreciated but not expected.
Mario CJ&J Mini-Storage is my go to person for renting pickup and moving trucks. I have recommended them many times to friends and family.
john mGreeted warm and friendly with reservations airway waiting.
David BWe could not find a U-haul in our area but he rep was able to find one within 25 miles and gave us extra miles because of the inconvenience. Thank you for all of your help. 5 stars
Ann BThe contract/invoice shows me supposedly returning the rental at 5:00 PM and bills me for that time. This is a fabrication. I actually returned it at 11:25 AM, already clean. Background: I was moving belongings from a storage center in Auburn, WA to one much closer (almost walking distance) to me in Puyallup, WA (The storage unit in Auburn also had a serious rat problem and there were two dead rats, lots of rat feces, and substantial gnawing damage to my belongs when I last went there, so I wanted out as quickly as possible.) I rented a smaller box trailer (the only trailer available at this location) and the UHAUL/operator-owner of course wired to my Toyota 4-Runner with its existing hitch. I knew that I would need to make two trips and was concerned that I might not find a safe place to park the car and UHAUL trailer for the night, so we agreed I could bring it back and he would unhitch me, store the trailer there, and get rehooked up the next day. However, I found a safe spot so that turned out to not to be necessary, and so I called and left a message, and kept the trailer over night still safely hitched to my SUV. I completed my use of the trailer early the next morning and returned to the lot at about 11:25 am. No sign of the owner or anyone else on the lot, so I knocked on his home's "Office" door and (after a while) the owner came to the door eating a sandwich and appeared very anoyed that I was disturbing his early lunch. About 10-15 minutes later, he finally came out, unhitched the trailer. As he was doing that, I asked if he needed to inspect the inside of the box trailer, telling him I had used my leaf blower to blow out the dust and other bits of packing materials, so I thought it should be okay. Though he said nothing, for some reason he appeared annoyed at my comment. (Why? No surcharge?) He then removed the electrical connections and unhitched the trailer and told me I could leave and he would take care of the paperwork. When he e-mailed me the invoice later, I was then amazed to see that I was billed for supposedly still using the trailer between the actual 11:25 am time of return, and 5:00 pm when I (supposedly) had returned it. Total falsehood. Why?
David SExtremely easy process. From reservation to pick up and return. I highly recommend J and J Mini Storage for your moving needs.
Eric LAppreciated Eric's handling of this "easy" truck rental!
DONALD HThe guys were so helpful this is the second time in renting thank you very much
Debera BFast, friendly, courteous, and very helpful
Terrence HDropped off the trailer using uhaul.com/share (this option was not made known to me at pickup, read it on a sign at drop off location), but the website did not let me submit photos of the trailer and parking location at the final step.
Pavel MService was great. We checked in, it only took a matter of a few minutes than we were on our way. U Haul is the only way to go
bilie LIt was such a smooth experience, nothing really needs improvement from my point of view.
CHAD HGood job !
Nanette RVery friendly and knowledgeable guy ! He makes you feel welcome. Will definitely be using this location again when I need to rent Puyallup!
Joshua AEric was great!! Very efficient and friendly, I'll definitely go back if I need his services.
rebecca hThis was my first time at this location. Excellent customer care, from start to finish.
Patrick LGreat service!!!
Alan BWe moved in to a unit that had 2 unit numbers and had 2 different payment dates when we moved in to (1) unit. ERIC tried to help get it fixed for almost a year but we weren't able to. Everything we would call and talk to someone they would hang up, not committing to call back times that we scheduled on the previous phone call. We were told we would get a call back and never did only when one side of our unit was late Because we had 2 different payment days. (Eric at J and J mink Stroage was very helpful the best to his ability, his bosses wasn't helping us. He went a bove and beyond to try and help resolve this and he was really good to us.) Our issue is with the company and and the higher ups not meeting customers needs and trying to take more money then owed
jamie n | Overall ExperienceStaff we're freindly hand helpful. Hours of operation were not the best for my schedule. Was very difficult to get them on phone during business hours. When we showed up the day we move out it was raining hard. We opened doors and all our stuff by door was soaked. Hole in roof. Would not recommend the 10x8 sheds.
ROBERT T | Overall ExperienceGreat place, price was perfect. Not ridiculous as most storage sites are.
dan c | Overall ExperienceVery good price, convenient location but just won’t work for us due to our working hours. Thanks a lot..!!
Carlos C | Overall Experience