Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I turned in the rental trailer they didn’t do the paper work or report that I had returned it properly and I was receiving inquiries from u haul if I still had the trailer 10 days after I returned it. Poor follow up !!!
JUSTIN M
Rating:
5.0
Customer did not leave a comment.
DANNY B
Rating:
5.0
Customer did not leave a comment.
DANNY B
Rating:
4.0
The person that helped us was excellent! The automated pickup system was terrible! We arrived at the pickup location and tried to use it, but the GPS could not find us. With out this first step working we were stuck, we could not proceed to the next step. We had to wait for someone to arrive to help us. She did a great job. It would have been great if we could have skipped the first step and finished the pickup process.
DAVID K
Rating:
4.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Customer did not leave a comment.
Alexander L
Rating:
5.0
Excelent customer service, i will continue to take my business with them
Jose G
Rating:
5.0
Customer did not leave a comment.
Janice J
Rating:
5.0
Great experience
James H
Rating:
5.0
Customer did not leave a comment.
Christopher G
Rating:
5.0
Customer did not leave a comment.
wally l
Rating:
5.0
Customer did not leave a comment.
jennifer w
Rating:
3.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
KENNETH E
Rating:
5.0
Customer did not leave a comment.
Jaime P
Rating:
4.0
We went and forgot our receiver and ball. This location did not have one and to go get one and come back. The electrical connection came undone sometime on the way so there were no lights on the trailer. The u-haul in El Paso quickly fixed the problem with a new harness.
I have used U-Haul a great deal through the years and always great service.
Willa R
Rating:
4.0
Customer did not leave a comment.
Brent C
Rating:
5.0
Súper excelente servicio
Deny C
Rating:
2.0
Fix equipment correctly
JOANN K
Rating:
5.0
Customer did not leave a comment.
Gardner F
Rating:
5.0
She did a great job
daniel v
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Young lady was very easy to get everything going and very fast and timely getting me out of the lot and on my way.
David C
Rating:
3.0
Customer did not leave a comment.
Dustin b
Rating:
5.0
Customer did not leave a comment.
Jaswinder K
Rating:
5.0
One word, Best.
Miguel M
Rating:
5.0
Customer did not leave a comment.
SUSAN M
Rating:
5.0
Customer did not leave a comment.
Raul M
Rating:
5.0
only way would be to have a steak dinner ready lol. Everyone was kind and knew what they were doing.
Sandy B
Rating:
5.0
Customer did not leave a comment.
Jeremy C
Rating:
5.0
I was very pleased with the service. I don’t have any suggestions for improvement.
Martha P
Rating:
5.0
Customer did not leave a comment.
Quest N
Rating:
4.0
Friendly staff, very southern hospitality. No real need for improvement.
Greg T
Rating:
5.0
Customer did not leave a comment.
Alfonso J
Rating:
4.0
Customer did not leave a comment.
Ysidro M
Rating:
5.0
Friendly staff. Clean and easy location.
Deli D
Rating:
5.0
Now this place is what I expected from giving my business to U Haul.
Gilbert G
Rating:
4.0
Customer did not leave a comment.
Justin W
Rating:
5.0
very well taken care of.
thanks
Gardner F
Rating:
4.0
Customer did not leave a comment.
gary p
Rating:
5.0
The 24/7 pickup instructions sucked. Need clear cocni instructions to make pickup smoother. I had no idea wfere keys were had to call
John V
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Service was excellent very fast and friendly staff
Rebecca I
Rating:
5.0
Customer did not leave a comment.
Travis S
Rating:
5.0
Very helpful and great service
Richard B
Rating:
5.0
Customer did not leave a comment.
Isidro L
Rating:
5.0
Customer did not leave a comment.
Edwardo G
Rating:
5.0
Excellent customer service, very well explained
Pedro R
Rating:
3.0
Customer did not leave a comment.
Stephen E
Rating:
4.0
Customer did not leave a comment.
Irvin R
Rating:
4.0
Customer did not leave a comment.
George B
Rating:
5.0
Customer did not leave a comment.
Katherine A
Rating:
5.0
Customer did not leave a comment.
Ronald W
Rating:
3.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Yes
Henry C
Rating:
3.0
No Animal hair nexts time
debra s
Rating:
5.0
Customer did not leave a comment.
Kenny D
Rating:
5.0
Customer did not leave a comment.
Ricky J
Rating:
5.0
Everything was wonderful, very helpful!
tiffany n
Rating:
5.0
Amazing personalities!! Everyone was amazing!
Michelle B
Rating:
5.0
Customer did not leave a comment.
Benjamin S
Rating:
4.0
Customer did not leave a comment.
Richard L
Rating:
5.0
Good run
David M
Rating:
5.0
Customer did not leave a comment.
Sherry R
Rating:
4.0
Customer did not leave a comment.
Virginia M
Rating:
5.0
Customer did not leave a comment.
Mackenzie P
Rating:
5.0
Awesome spot. Super quick and great service.
Tawny T
Rating:
3.0
Enjoyable experience!
Clendon Y
Rating:
5.0
Customer did not leave a comment.
Ramon M
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
1.0
Customer did not leave a comment.
Rebbeca I
Rating:
5.0
Customer did not leave a comment.
Anthony H
Rating:
5.0
Customer did not leave a comment.
Diana O
Rating:
4.0
All associates were very knowledgeable & friendly
Paul M
Rating:
5.0
J & j is akways friendly and heloful..awesome service and great people
Greg O
Rating:
5.0
Customer did not leave a comment.
Conrado R
Rating:
5.0
Customer service girls were very friendly
Rodney G
Rating:
5.0
N/A
Albert L
Rating:
5.0
You all are very professional I would recommend this company to all my family and friends very nice keep up the great job have a blessed day
Erminia J
Rating:
5.0
Customer did not leave a comment.
RABIAA A
Rating:
1.0
Location is closed on weekends and truck was dropped off on Saturday, May 21, 2022 with key placed in drop box. Security cameras will prove this fact. I received a receipt via email reflecting tuck being dropped off on Sunday, May 22, 2022 at 11am and a $40 added late drop off charge. I was purposely overcharged and after calling to inquire I was introduced to a complete lack of professionalism. The Uhaul representative at this location refused to admit her mistake and told me to take it up with Uhaul by calling the 1-800 number. Uhaul’s brand is not being represented appropriately at this location.
Shawn J
Rating:
5.0
Customer did not leave a comment.
Vanessa U
Rating:
5.0
Customer did not leave a comment.
Jeffery R
Rating:
1.0
Renting was easy of course because they are taking your money. The UHaul was returned 24 hours early, full tank and clean. So, imagine my surprise when the UHaul facility in Carlsbad, NM, called my wife Sunday morning at 7:30AM looking for the truck!!! She was in Houston! He gave her a number to call him back and the number did not work so I had to call the 1(800) UHaul to make sure the truck had not been stolen. Too much stress for doing all the right things. Never again!
Bradley J
Rating:
5.0
Customer did not leave a comment.
JORGE B
Rating:
5.0
Nothing it was perfect
JUSTIN C
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
4.0
Customer did not leave a comment.
JORGE B
Rating:
5.0
Customer did not leave a comment.
BELINDA D
Rating:
5.0
Customer did not leave a comment.
AMY S
Rating:
5.0
Very friendly and professional. Very companionate
Izabela B
Rating:
4.0
Customer did not leave a comment.
MAUI M
Rating:
3.0
Staff was friendly during check in. However, the equipment I received needed some obvious (when driving) mechanical repairs. Contacted customer service for assistance.
Koda L
Rating:
4.0
The only thing I noticed were the cookies crumbled in the floor board.
