Customer Reviews for J&J Pipe and Supply
(U-Haul Neighborhood Dealer)

330 reviews

303 W Wood Ave   Carlsbad, NM 88220

(575) 887-5439

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(575) 887-5439

303 W Wood Ave
Carlsbad, NM 88220

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Right center marker light went out on the trailer. On the equipment check in there was a section for if anything needs fixed, but no comment box as to what needs fixed so I could relay the issue.

Dustin F. 
Rating:
5.0

Nothing at all they were very welcoming.... and I appreciate that it was quick courteous and knowledgeable... Would recommend again.

Dallas R. 
Rating:
1.0

Over charged for mileage, they were very unhelpful in refunding the charges, still waiting for a call back from the regional manager regarding regarding refund

Jennifer G. 
Rating:
3.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

I ordered furniture blankets for the move and when I arrived they didn't have any. It would have been nice to let us know so we could have made other arrangements to pick up moving blankets prior to the move. I was refunded, which was fine.

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

TERRY KATHLEEN G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

The U-Haul truck leaked all over us while we were driving through the rain. I had to put a blanket behind me because it was wetting my back all the way down to my butt the same on the passenger side. It was the worst experience ever.

CATHERINE K. 
Rating:
4.0

Your after hours pick-up program is EXTREMELY intensive! Ridiculously complicated, and time consuming. I was over charged, mislead, and treated poorly.

John T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
3.0

Customer did not leave a comment.

Makayla H. 
Rating:
5.0

Customer did not leave a comment.

THAD K. 
Rating:
5.0

Customer did not leave a comment.

Erich W. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

Very nice people and great service. No problems at all. Would rent again with on hesitation.

micheal M. 
Rating:
5.0

They did a great job!

Dennis C. 
Rating:
4.0

Need to get vehicles with cruse control

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
2.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

The stuff was so nice and sweet. They took their time to make sure my set up was done right and guided me on every thing I would need. This U Haul location was amazing :)

Stehanie M. 
Rating:
5.0

Customer did not leave a comment.

Corbett B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
1.0

I had a reservation for 10:00am on Saturday your main office called at 1:30pm Friday and said everything was confirmed. At 2:00pm on Friday a woman from J&J Pipe called and said if I wasn't there before 5:00pm Friday I couldn't have the trailer because they are not open on Saturday

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Very friendly and helpful

Kelly H. 
Rating:
3.0

The truck was not available when it was scheduled

Theresa M. 
Rating:
5.0

Nothing at all. The process was awesome.

Russell T. 
Rating:
5.0

Very friendly staff!

john S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The staff at J&J went out of their way to help me and my husband get this job done. We absolutely would not have been able to finish our cross country trip without them; they completely saved us. I can not communicate what an immense help they were.

Casey T. 
Rating:
1.0

Reserved a new Uhaul. Showed up and received an older uhaul for a cross country trip. No cruise control. Holes in the top of the back cab. Very unhappy!

katrina A. 
Rating:
5.0

The people at j & j pipe are very courteous and helpful to the customers.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Friendly

BRADLEY H. 
Rating:
4.0

Cost a little more than I liked but overall great people, service, and products!!!

Clendon Y. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
5.0

Great service! Very nice people and a pleasure to do business with.

James D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Wade J. 
Rating:
5.0

Good customer service and pleasant attitude.

Nathan C. 
Rating:
5.0

Everything was wonderful!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

There is no need for improvement that I had to deal with.

Karl M. 
Rating:
5.0

Very professional environment.

Angel C. 
Rating:
3.0

Well. It was freaky and concerning.

david S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Was not sweeped out and I did not have enough pads for the move

Josh K. 
Rating:
5.0

Customer did not leave a comment.

Kari V. 
Rating:
5.0

Great overall experience

Trevor K. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

These were the nicest people I have ever talked to.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

They were awesome to work with! Thank you to such a great experience!

M Joleen B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
3.0

Customer did not leave a comment.

Surajkumar B. 
Rating:
5.0

Very friendly

Wayne B. 
Rating:
5.0

Good service, very friendly. Worked with me to make reservation right when it wasn't correct

Douglas D. 
Rating:
5.0

Excellent help at the front desk, thanks Jaylene!

Jem B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Friendly staff great people to rent from.

Clay T. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
2.0

Typical drop off area. Almost no room to maneuver to back in.

Cody O. 
Rating:
5.0

Very good customer service

BRYANT SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
3.0

Customer did not leave a comment.

Jesus B. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Great customer service!!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Just absolutely awesome! Highly recommend them. Fast friendly service and actually explained everything. Wonderful people!

William T. 
Rating:
3.0

Check trailers for damage that is not visible before the customer uses the equipment.

Jeffery M. 
Rating:
4.0

When returning the truck it was great! The gentleman was friendly, professional, and kind. Definitely a 100% better than pick up!

tiana S. 
Rating:
3.0

The truck upon receipt was extremely dirty inside. We had to wipe it down before returning there was soda pop spilled in the cab when we picked the truck up items left in the truck that did not belong to us.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Claudia E. 
Rating:
5.0

Customer Services was the Best!!! Will definitely recommend and use J&J Pipe & Supply Again!

lorene S. 
Rating:
4.0

Customer did not leave a comment.

Hugo E. 
Rating:
5.0

This staff and location was so nice and bright and clean. The employees were professional, but also warm and welcoming. I would definitely recommend this location to anyone!

ieasha T. 
Rating:
3.0

They need to have the equipment that you requested and ready when you show up.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
3.0

Service the vehicle's better

Grace B. 
Rating:
5.0

The lot where equipment is located was extremely unpleasant. Very loose dirt that kicked up when hooked up equipment. On a windy day my clothes and shoes were very dirty and it got my vehicle very dirty inside and out.

Amanda M. 
No reviews have been submitted for this location.

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