Customer Reviews for J&J Pipe and Supply
(U-Haul Neighborhood Dealer)

364 reviews

303 W Wood Ave   Carlsbad, NM 88220

(575) 887-5439

Hours

  • Mon–Fri
    7 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 11/26/2022 - 11/27/2022: Closed

Services at this Location:

Contact Us

(575) 887-5439

303 W Wood Ave
Carlsbad, NM 88220

Services at this Location:

Hours

  • Mon–Fri
    7 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 11/26/2022 - 11/27/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
4.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie P. 
Rating:
5.0

Awesome spot. Super quick and great service.

Tawny T. 
Rating:
3.0

Enjoyable experience!

Clendon Y. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Customer did not leave a comment.

Rebbeca I. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Diana O. 
Rating:
4.0

All associates were very knowledgeable & friendly

Paul M. 
Rating:
5.0

J & j is akways friendly and heloful..awesome service and great people

Greg O. 
Rating:
5.0

Customer did not leave a comment.

Conrado R. 
Rating:
5.0

Customer service girls were very friendly

Rodney G. 
Rating:
5.0

N/A

Albert L. 
Rating:
5.0

You all are very professional I would recommend this company to all my family and friends very nice keep up the great job have a blessed day

Erminia J. 
Rating:
5.0

Customer did not leave a comment.

RABIAA A. 
Rating:
1.0

Location is closed on weekends and truck was dropped off on Saturday, May 21, 2022 with key placed in drop box. Security cameras will prove this fact. I received a receipt via email reflecting tuck being dropped off on Sunday, May 22, 2022 at 11am and a $40 added late drop off charge. I was purposely overcharged and after calling to inquire I was introduced to a complete lack of professionalism. The Uhaul representative at this location refused to admit her mistake and told me to take it up with Uhaul by calling the 1-800 number. Uhaul's brand is not being represented appropriately at this location.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

Vanessa U. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
1.0

Renting was easy of course because they are taking your money. The UHaul was returned 24 hours early, full tank and clean. So, imagine my surprise when the UHaul facility in Carlsbad, NM, called my wife Sunday morning at 7:30AM looking for the truck!!! She was in Houston! He gave her a number to call him back and the number did not work so I had to call the 1(800) UHaul to make sure the truck had not been stolen. Too much stress for doing all the right things. Never again!

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

JORGE B. 
Rating:
5.0

Nothing it was perfect

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

JORGE B. 
Rating:
5.0

Customer did not leave a comment.

BELINDA D. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Very friendly and professional. Very companionate

Izabela B. 
Rating:
4.0

Customer did not leave a comment.

MAUI M. 
Rating:
3.0

Staff was friendly during check in. However, the equipment I received needed some obvious (when driving) mechanical repairs. Contacted customer service for assistance.

Koda L. 
Rating:
4.0

The only thing I noticed were the cookies crumbled in the floor board.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Nickolas B. 
Rating:
5.0

Very friendly an helpful

Angela E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Right center marker light went out on the trailer. On the equipment check in there was a section for if anything needs fixed, but no comment box as to what needs fixed so I could relay the issue.

Dustin F. 
Rating:
5.0

Nothing at all they were very welcoming.... and I appreciate that it was quick courteous and knowledgeable... Would recommend again.

Dallas R. 
Rating:
1.0

Over charged for mileage, they were very unhelpful in refunding the charges, still waiting for a call back from the regional manager regarding regarding refund

Jennifer G. 
Rating:
3.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

I ordered furniture blankets for the move and when I arrived they didn't have any. It would have been nice to let us know so we could have made other arrangements to pick up moving blankets prior to the move. I was refunded, which was fine.

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

TERRY KATHLEEN G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

The U-Haul truck leaked all over us while we were driving through the rain. I had to put a blanket behind me because it was wetting my back all the way down to my butt the same on the passenger side. It was the worst experience ever.

CATHERINE K. 
Rating:
4.0

Your after hours pick-up program is EXTREMELY intensive! Ridiculously complicated, and time consuming. I was over charged, mislead, and treated poorly.

John T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
3.0

Customer did not leave a comment.

Makayla H. 
Rating:
5.0

Customer did not leave a comment.

THAD K. 
Rating:
5.0

Customer did not leave a comment.

Erich W. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

Very nice people and great service. No problems at all. Would rent again with on hesitation.

micheal M. 
Rating:
5.0

They did a great job!

Dennis C. 
Rating:
4.0

Need to get vehicles with cruse control

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
2.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

The stuff was so nice and sweet. They took their time to make sure my set up was done right and guided me on every thing I would need. This U Haul location was amazing :)

Stehanie M. 
Rating:
5.0

Customer did not leave a comment.

Corbett B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
1.0

I had a reservation for 10:00am on Saturday your main office called at 1:30pm Friday and said everything was confirmed. At 2:00pm on Friday a woman from J&J Pipe called and said if I wasn't there before 5:00pm Friday I couldn't have the trailer because they are not open on Saturday

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Very friendly and helpful

Kelly H. 
Rating:
3.0

The truck was not available when it was scheduled

Theresa M. 
Rating:
5.0

Nothing at all. The process was awesome.

Russell T. 
Rating:
5.0

Very friendly staff!

john S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The staff at J&J went out of their way to help me and my husband get this job done. We absolutely would not have been able to finish our cross country trip without them; they completely saved us. I can not communicate what an immense help they were.

Casey T. 
Rating:
1.0

Reserved a new Uhaul. Showed up and received an older uhaul for a cross country trip. No cruise control. Holes in the top of the back cab. Very unhappy!

katrina A. 
Rating:
5.0

The people at j & j pipe are very courteous and helpful to the customers.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Friendly

BRADLEY H. 
Rating:
4.0

Cost a little more than I liked but overall great people, service, and products!!!

Clendon Y. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
5.0

Great service! Very nice people and a pleasure to do business with.

James D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Wade J. 
Rating:
5.0

Good customer service and pleasant attitude.

Nathan C. 
Rating:
5.0

Everything was wonderful!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

There is no need for improvement that I had to deal with.

Karl M. 
Rating:
5.0

Very professional environment.

Angel C. 
Rating:
3.0

Well. It was freaky and concerning.

david S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Was not sweeped out and I did not have enough pads for the move

Josh K. 
Rating:
5.0

Customer did not leave a comment.

Kari V. 
No reviews have been submitted for this location.

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