Long wait, extremely unprofessional. Online check in wasnt working had to go in. Unmasked personnel, not helpful, took over an hour just to pick it up.BETHANY L.
Customer Reviews for J&J Sales & Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Giovanny U.
Its a field with a temporary building with someone washing their car behind it as you drive up, one access, side road, easy to pass it. Really a bad question on location as it is NOT a brick and mortar location. The staff, friendly and helpful. easy return.Sam B.
What you would expect as a customerJohn B.
Truck was worn out . Engine light kept coming onAmanda N.
Customer did not leave a comment.lucienea J.
We have rented from J&J several times and they are always friendly, helpful and the equipment is clean and in great condition. We will continue to use J&J for ALL our U-Haul rental needs! NOTHING TO IMPROVE ON!! EXCELLENT!Trishka P.
Customer did not leave a comment.Henry M.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Domingo D.
Customer did not leave a comment.Tony N.
Best people ever !!!Tyler P.
Customer did not leave a comment.John G.
Customer did not leave a comment.Alonzo S.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Darryl D.
Customer did not leave a comment.Hilbert H.
Customer did not leave a comment.LeighAnn H.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.AMANDA G.
Customer did not leave a comment.Leroy G.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.Billy L.
Customer did not leave a comment.Jose D.
Staff are very helpful. I needed to change the trailer ball on my drop hitch and they had the wrenches and expertise to make the change.Adam C.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jason K.
Send them to a drop off location that's located in the Zip code they chose and not 20 minutes away just to charge a customer mileage and make unnecessary money during a pandemic.Kimi B.
Jim and John are the best! Top notch service every time!Kris R.
Great Service !!!HENRY M.
Rented a 20" truck. Has an exhaust leak from 2 broken exhaust bolts on the passenger and 2 broken exhaust bolt on the driver sides of the engine. Air conditioning was not operational. During our move, we discovered the front suspension was damaged and the front alignment was out of tolerance when the vehicle was issued to us. The result was the front tires were worn down to the radial cords on the inner portion of both tires. We had to limp the truck to the destination and have a tow truck come and tow the truck away because it was not safe and legal to drive on the road. J&J's statement about this was, "if there is nothing wrong, found, or reported to us, we don't do anything." Apparently the exhaust being filtered into the cab was unnoticeable and the tires angled inward from the top. Piss poor maintenance and quality control.GREGORY M.
Customer did not leave a comment.Arthur D.
J & J are always can pleasure to work with. Have used them several times over the last two months.Allan T.
They put on the toad after hook up with a thumbs up and â€œYour all Good!â€ No, WE WERE NOTâ€¦ The 6X 12 Trailer had 3 absolutely BALLED TIRESâ€¦. THE EIRE AND CORD WAS SHOWING ON 2of the four tires..! One Blew and desentegratedâ€¦! Trailer fish tailed and slammed us side ways on I65 I n to the GAUTD RAILâ€¦ We had to spend the night in a hotel while repairs were made. and U-HAUL HAD TO REPLACE 3 of the 4 tiresâ€¦ WE WERE NEARLY KILLEDâ€¦.Tony F.
I use this location all the time. They seem excellent to me. While there is always room for improvement, these guys are awesome to deal with every visit.Geoffrey W.
Customer did not leave a comment.Anthony H.
I love you guys! Makes moving so much easier. Very convenientTracy R.
Great experience, very helpful and gave me all the details to safely load my vehicle with no damage. They were prompt with assistance and had good availabilityJacob B.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.william S.
Customer did not leave a comment.Rafael T.
Customer did not leave a comment.Zola W.
Customer did not leave a comment.Cristy H.
Love renting from these guys, friendly and helping - WayneTyler P.
Customer did not leave a comment.KRISTINA H.
Keep up the good work.Ivory E.
Customer did not leave a comment.Luke G.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jackson A.
Customer did not leave a comment.Thomas H.
Found a bolt and nut in tire the night I as leaving. Called uhaul, they had the tire changed within 2 hours. Turned vehicle in on Sunday at 2:15 at Army & Navy Surplus store in Kingsland, GA. I got charged an additional day, which should not have happened. Still waiting for a return call and the $80 credit back to my account.Denise K.
They did not have the additional dolly that we ordered and were annoyed that we still wanted one, and the employee that rented us the truck was unfriendly from the time my wife and I walked through the door like he was doing us a favor allowing us to rent a truck and we were interfering with his day. I have rented from U-haul many times and this was the first experience of this type that I have had.Brian C.
Customer did not leave a comment.Kelsey S.
Great service!!Moayyad A.
Customer did not leave a comment.DEAN S.
Customer did not leave a comment.Austin K.
Customer did not leave a comment.Mickey J.
Customer did not leave a comment.Donnie T.
Whoever it is that calls to remind people about there rental return time is rude. I thought I was talking to some rude ass bill collector. I think his name is Dan but I'm not sure. His whole tone, verbiage , etc is totally unprofessional.Bryant S.
Excellent customer service look forward to needing a Uhaul from here again.Kenneth P.
I didn't rent a I haul. Someone else did under my phone number & email. Y'all need to improve your customer contact so that this doesn't happen to another person!Marianne A.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Catherine M.
The young man helping us was very polite. He asked about our trip, and even complimented my awful backing skills. Very personable 10/10 experience.MASON H.
Customer did not leave a comment.Matthew D.
Be nice to me our customers no matter what just because someone needs a rental a little longer that doesn't mean be nasty or short with them or hang up in there face. Especially if they are paying their money you guys should plan better for these type of issuesAnnie H.
JAnd J are the most AWESOME PEOPLE AND PLACE TO USE.Rose J.
Truck cabin was dirty and smell terrible. I wore my mask while driving because of the smell. At one point I did clean the cabin and bought air freshener to help neutralize the odors.Ethel P.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Joanne S.
Customer did not leave a comment.AUSTIN G.
Customer did not leave a comment.Zachary S.
Very easy pickup and drop-off. Nice people to deal with.Rodney M.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.WAYNE P.
Customer did not leave a comment.Gerald B.
The vehicle had clearly just come in and was not cleaned in between customers.Paula M.
Customer did not leave a comment.Tamara S.
Customer did not leave a comment.Nathan Henry G.
Customer did not leave a comment.beverly B.
Customer did not leave a comment.Gilberto Z.
Customer did not leave a comment.Nolan W.
Customer did not leave a comment.RACHEL D.
Customer did not leave a comment.Garrett B.
The inside of truck had a spilt sticky spot about a foot in diameter. But that was the only fault. Had a great experience overall.Clayton C.
Both gentlemen were very helpful and pleasant.JACQUELINE J.
Customer did not leave a comment.LEWIE T.
Kind and courteous service. Easy location to find and availability was perfect for our needs.June C.
Customer did not leave a comment.James G.
Customer did not leave a comment.Shane K.
I use equipment from this location often. I won't go anyplace else. Honest and reliable vets, these guys are awesome. I have recommended them to everyone looking for the equipment they carry!Geoffrey W.
You guys are doing great, thank you!Aaron A.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.CHRISTOPHER D.
Not much. Ole dude lives near there or something. Kept a look out for me to return after hours with the truck. I backed to the appropriate unit and when i got out he was walking up hahaBraxton M.
Customer did not leave a comment.david L.
Customer did not leave a comment.Larry O.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.William K.