Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t think of anything at this moment. I was very pleased with the service!
JEFFREY BARBOUR
Rating:
5.0
Customer did not leave a comment.
Isaac Steed
Rating:
5.0
Very quick check in and I was off in 10 min with my trailer.
Jason Reed
Rating:
3.0
Everything was good after finally getting them to answer the phone
Doug English
Rating:
3.0
Customer did not leave a comment.
Jake Branch
Rating:
1.0
The man who we turned the keys over to was very rude. We ask him if there was anything we needed to do. He rudely said just give me the key and rolled his eyes. Would never want anyone I knew have to deal with this rude man.
Ramond Lowery
Rating:
3.0
The wheel fell off of my trailer leading to damage on my items
Joseph Iacovino
Rating:
3.0
After hours drop off
Ronald Neal
Rating:
5.0
Customer did not leave a comment.
DEBBIE SIMMONS
Rating:
4.0
Customer did not leave a comment.
Leone Ripley
Rating:
5.0
none
Robert Wochner
Rating:
5.0
Great staff
ROBERT BANUELOS
Rating:
5.0
Customer did not leave a comment.
Cecelia Troyer
Rating:
4.0
Customer did not leave a comment.
Nathan Romney
Rating:
3.0
Customer did not leave a comment.
Josh Bisbee
Rating:
5.0
Customer did not leave a comment.
Doyle Luschen
Rating:
5.0
Customer did not leave a comment.
PHILLIP IGO
Rating:
5.0
Customer did not leave a comment.
Shea Windham
Rating:
5.0
Everyone was nice and very helpful.
Shanaka Thomas
Rating:
4.0
Customer did not leave a comment.
RYAN HOWE
Rating:
4.0
Customer did not leave a comment.
Robert Himes
Rating:
5.0
Customer did not leave a comment.
gladys deese
Rating:
5.0
Selected checkout using mobile but the app did not work as intended. I had to go in the office to complete transaction, thankfully it was during business hours. The staff was very accommodating.
The truck, although clean, has seen better days. I would not have been comfortable going a long distance in this truck - needs replaced.
James Ocheske
Rating:
3.0
Customer did not leave a comment.
Jacob Mahler
Rating:
5.0
Customer did not leave a comment.
Tyler Marcoux
Rating:
5.0
Customer did not leave a comment.
Manuel Johnican
Rating:
1.0
Very unprofessional! Acted like we were bothering him!
Desiree Shelley
Rating:
5.0
Customer did not leave a comment.
John Williams
Rating:
5.0
Kind and the process did not take long.
They were helpful in hooking up.
Lynn Avila
Rating:
5.0
Customer did not leave a comment.
Constance Cannady
Rating:
5.0
The turn in process was very quick and easy. Everyone was very helpful and nice.
Tammy Fontenot
Rating:
3.0
truck was not clean at all and fuel was very low that barely made it to a gas station
Mahmoud Elkholy
Rating:
5.0
Nothing. Everything was great!
Leslie Mayle
Rating:
5.0
Customer did not leave a comment.
Jacob Wellman
Rating:
4.0
no hablan mucho español pero esta bien el local
Giovanny Urbina
Rating:
5.0
Customer did not leave a comment.
John Zimmerman
Rating:
5.0
Customer did not leave a comment.
Lunnie Baldwin
Rating:
2.0
Customer did not leave a comment.
Ethan Scott
Rating:
4.0
He didn't have printer paper for the contract, so he emailed it which is ok, but a paper copy would be nicer.
adam crews
Rating:
5.0
Easy check in process . Friendly service .
Kerstin Callan
Rating:
5.0
This is a dependable and experienced location. Very helpful , great to work with , they know what renters need and make pick up easy. Strongly recommend this U Haul location.
SCOTT MARSH
Rating:
5.0
Customer did not leave a comment.
cass brown
Rating:
5.0
Customer did not leave a comment.
Mystie GREGORY
Rating:
5.0
Customer did not leave a comment.
Lisa Bogle
Rating:
4.0
Customer did not leave a comment.
Hank Locklar
Rating:
5.0
Customer did not leave a comment.
David BradshawIII
Rating:
4.0
Virtual drop-off after hours, so no interaction with staff but easy to find. Directions in drop box about going to website first to complete check-in before dropping keys probably saved me from a major headache.
Scott Bigelow
Rating:
5.0
Great people to do business with
Alan Thompson
Rating:
5.0
Customer did not leave a comment.
DEMETRIS SLATER
Rating:
4.0
More trucks in my city had to go to next city to get one
Jeremy Pope
Rating:
5.0
Customer did not leave a comment.
janice johnson
Rating:
5.0
Customer did not leave a comment.
Helen Russell
Rating:
5.0
Customer did not leave a comment.
John Greer
Rating:
1.0
Customer did not leave a comment.
Fredrick Spica
Rating:
3.0
Customer did not leave a comment.
Travis Drawdy
Rating:
4.0
Customer did not leave a comment.
Teaghan Sharpe
Rating:
4.0
Customer did not leave a comment.
Alexander Lugo
Rating:
4.0
Customer did not leave a comment.
Christy Kearley
Rating:
3.0
Customer did not leave a comment.
Carol Drymon
Rating:
4.0
Customer did not leave a comment.
Greg Gossett
Rating:
5.0
Customer did not leave a comment.
Bryan Krall
Rating:
5.0
Customer did not leave a comment.
Bryan Krall
Rating:
5.0
Customer did not leave a comment.
Krysta Owens
Rating:
5.0
Customer did not leave a comment.
Len Sparks
Rating:
3.0
Customer did not leave a comment.
Nathan Gumm
Rating:
5.0
stupid as this may be.....they charged me 28cents for going 0.7 miles over the limit....thats a uhaul thing not their fault but absurd to say the least......still overall an excellent experience and we will use uhaul again.
SAMUEL SMITH
Rating:
5.0
Customer did not leave a comment.
Dustin Culp
Rating:
4.0
Customer did not leave a comment.
RODNEY SEVIER
Rating:
5.0
Customer did not leave a comment.
Cynthia Adams
Rating:
5.0
The personal were super friendly and helpful
JACKIE LITTLE
Rating:
5.0
Customer did not leave a comment.
David Hingson
Rating:
5.0
Customer did not leave a comment.
ANDRE MARIER
Rating:
4.0
Customer did not leave a comment.
RUSSELL SCOTT
Rating:
3.0
Customer did not leave a comment.
Della Bell
Rating:
5.0
Customer did not leave a comment.
KRISTIN ESENWEIN
Rating:
5.0
Customer did not leave a comment.
Paula Gornick
Rating:
3.0
Customer did not leave a comment.
Jackie Robinette
Rating:
3.0
Customer did not leave a comment.
Noah Leaver
Rating:
5.0
This location gets busy so processing can take more time than anticipated. This can put someone who has n afternoon pickup in a time crunch if they have to hit a weigh station before they close.
Dominic Sutherland
Rating:
5.0
Customer did not leave a comment.
Patrick Jones
Rating:
5.0
Great service. Very helpful with the drop off process.
Michael Casey
Rating:
5.0
Customer did not leave a comment.
Billy Begay
Rating:
4.0
There was no blankets or a dolly in the truck that was reserved for us. We tried to speak to an agent at UHaul about this and waited over 58 minutes on the phone - with no results, not getting to speak to a representative. Very, very disappointed. However, we WERE charged for the missing equipment and still not a single agent has returned our call. I guess we need to file a fraudulent charge with the credit card company.
Michael Bowden
Rating:
5.0
Customer did not leave a comment.
Charles Jaggers
Rating:
4.0
Customer did not leave a comment.
Mendez Thomas
Rating:
3.0
This place of business was not the best UHaul I’ve used but was adequate.
Julius Noble
Rating:
5.0
Dropped it off at night, but was taken care of the next day. Location is real easy to get to and drop things off.
Johnathon LaFavor
Rating:
5.0
Customer did not leave a comment.
Brett Smith
Rating:
5.0
Customer did not leave a comment.
Maria Cote
Rating:
5.0
Customer did not leave a comment.
Johnathon LaFavor
Rating:
5.0
Customer did not leave a comment.
Steven Harzman
Rating:
5.0
Customer did not leave a comment.
Benjamin Valentine
Rating:
5.0
Customer did not leave a comment.
Ralph Martz
Rating:
5.0
Customer did not leave a comment.
Beverly Brown
Rating:
5.0
Customer did not leave a comment.
Daniel Bergelt
Rating:
3.0
Dropped off vehicle after hours same day as pickup so I really cant rate the face to face. I tried to use the uhaul app to do the virtual drop off but I had technical problems with the app where it wouldn't proceed past the part of "cant find your location", I know my iphone settings were on because other apps new my location. I put keys in drop box and called uhaul. Not much room to park with another 26' there.
JOHN KING
Rating:
5.0
Customer did not leave a comment.
Linda Boblenz
Rating:
3.0
We did get all the equipment that we asked for... but I did not find that the ppl working were very helpful for someone who has never rented before. For example, rather than just print something and have someone sign it, explain what they are signing (i.e. - what a rental contract is) or if you ask for a family member, tell them why (I.e. - emergency contact). I just felt a little lost going in there and didn’t think they were being very helpful. At the end of it, I did awkwardly get everything I rented, even though I had no idea how pricing worked when I left.
Alyssa Strobehn
Rating:
1.0
The furniture dolly I rented was not provided, despite an old picture showing a furniture dolly in the back of the truck. The picture appeared to be from a completely different location