Customer Reviews for J&L Auto and 4 Wheel Drive
(U-Haul Neighborhood Dealer)

74 reviews

4726 E Broadway   Madison, WI 53716

(608) 234-5323

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(608) 234-5323

4726 E Broadway
Madison, WI 53716

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We returned our truck after hours. The site is very dimly lit, which made the return more difficult.

Joe V. 
Rating:
5.0

So very nice! Super helpful.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

Excellent customer service

Theresa P. 
Rating:
3.0

Uhaul. PLEASE put jacks on your trailers. How is a woman supposed to lift an entire trailer tongue onto the ball hitch of her truck. Too heavy for the average woman, smaller man, or elderly persons to use a uhaul trailer ...... to hook up or disconnect by yourself is just begging for a hernia or thrown out back.

SARAH K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Joe was spectacular! He went above and beyond to help us in our time of need.

Danielle H. 
Rating:
2.0

Customer did not leave a comment.

BRET R. 
Rating:
2.0

The trailer had what appeared to be carpet padding in it from the previous customer and while loading we discovered a large pool of dried urine at the front of the trailer.

William S. 
Rating:
3.0

Overall was very happy with the rental! The windshield wiper blades were very old on the truck, was hard to see driving thru a tropical storm in central Florida. Also small tire leak on auto transport trailer, had to refill tire daily. Also truck cab smelled of dog, and dog hair all over. Had to spray febreeze all over the cab. Would be nice if the truck was a Diesel engine, being a gas engine it is very difficult to get into gas stations being the truck and trailer are so long. If it was diesel you could use the truck stop fueling lanes.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
1.0

Difficult to check in trailer.. Staff did not check in trailer in a timely manor , as a result I spent over 90 min the next day on the phone waiting to speak with Uhaul Customer Service to ensure I would not be charged a late fee

David P. 
Rating:
3.0

I dropped off my 5x8 trailer off on time but per the contract I'm supposed to return it clean. Although I was met by an employee at J&D no signature of return was offered and no inspection. It's okay but uncomfortable.

Terry A. 
Rating:
4.0

The gentleman at the location that we dropped the equipment off at was not very knowledgeable about uHual.

Zachariah F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Brittany M. 
Rating:
3.0

Customer did not leave a comment.

Rebecca W. 
Rating:
1.0

The cab of the truck had cigarette ash in the cup holders. The storage area in the back smelt of smoke. The tank was only at 1/4 of a tank. And the dollys I had rented were not in the truck.. I had to drive to a different location to pick them up and was charged for the miles for that which I am not happy about

Hayley M. 
Rating:
3.0

Customer did not leave a comment.

Venita G. 
Rating:
5.0

Customer did not leave a comment.

BERT C. 
Rating:
4.0

You can not charge the next customer an extra $30 for getting the trailer back before noon. Our contract said to have trailer back before end of day. Will not be renting anything again

Diana G. 
Rating:
5.0

They weren't notified of my pickup time. If I didn't call to confirm, they would have been closed. Otherwise super friendly and helpful

MARIA B. 
Rating:
5.0

Still not in agreement with a lack of guarantee on reservations, unless you want to pay a good chunk more. Why can't a standard reservation be something guaranteed? I know this is a Uhaul policy, not the store.

DAVID F. 
Rating:
2.0

Tire blew while on my way back .. I mean BLEW! Nothing left of it. Lucky I notice right away and didn't have any more damage to the trailer or other tire or to me! People on the phone at U-Haul customer service were pretty good and the guy that fixed the tire was great. Checked to make sure the rest of the equipment was safe enough to get me home. Know one from this location has contacted me There was no compensation for the 2 1/2 hrs lose of my time I've had issues with this location before... vowed never to use them again... this was the nail in the coffin

Dena D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth J. 
Rating:
4.0

Customer did not leave a comment.

Marcia M. 
Rating:
4.0

Customer did not leave a comment.

Ken R. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

The attendant was not prepared for me to pick up and was unsure of how many trailers he had available. There were 2 people in the office and I waited for 10 minutes for someone to assist me while one of them was talking with a customer and the other was on the computer. Customer service was NOT good

Amy W. 
Rating:
2.0

It wasn't the location I got it from that was the problem. It's was the sloppy handling of the vehicle. There was so much play in the steering wheel it was difficult to drive in a straight line. Majority of the the people I talked on the phone didn't listen to what I was saying. They were so focused on trying to upsell me or sticking to their script.

Jesus H. 
Rating:
4.0

N/A

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
3.0

Service was excellent but the center itself is very limited for anything other than a truck drop off spot.

Ralph S. 
Rating:
5.0

Dropped off after hours, did not have any experience inside or with staff.

Brandie A. 
Rating:
5.0

Customer did not leave a comment.

Bart S. 
Rating:
5.0

Person who helped me drop off was great. Unhooked the trailer and moved it on his own.

Richard K. 
Rating:
1.0

No furniture dolly was in the U-Haul and there was not all of the furniture cloths I paid for

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Nikola T. 
Rating:
3.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

The guy here was also great. Maybe more things to block trailer wheels night be nice though, since the lot had a slope. Overall the online reservation system, and lack of timely notifications especially, is extremely lacking and feedback of how much a mess it can cause needs to be reviewed.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Jenna G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

They were closed and this was not the location I chose for the drop off.

Jim S. 
Rating:
2.0

Rental truck not checked in in a timely manner, resulting in UHaul contacting me about a late return 5 days later. Rental checked in after I went to the store to insist that it be checked in.

Jennifer B. 
Rating:
1.0

Horrible customer service. Friday when I picked up the trailer, I told the guy I needed help unhitching the trailer when I returned , it would be after hours so when could I bring it in in the morning..... He told me someone would be at the shop at 10 and he would be there at 11. I was there at 10 and I stayed for three hours. No one showed up. I did call customer service ,which nobody answered the phone until I called roadside assistance. The woman helped me find a tow truck that would come and unhitch it for me but I would have to wait an hour. That was unacceptable. I had already been waiting at least an hour and a half. So I attempted to back up and finally drove across the grass to the U-Haul place that was a mile away. Rocky helped me by unhitching the trailer and processing my return. He was the only enjoyable part of this whole experience. When I called Monday to speak With the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could've kept the trailer until Monday morning and had him Unhitch it for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from with the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could've kept the trailer until Monday morning and had him on hatchet for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from the place I picked the trailer up Also wish I could explain tnis to a person instead of email but knowone picks up at customer service

Dena D. 
Rating:
2.0

Dropped off before 7PM but location was closed. Very small shop and not identified well as U-Haul canter.

Laura J. B. 
Rating:
3.0

The uhaul phone system is completely unbearable. The first time I called I was on hold waiting for 5 minutes. The second time I called it was in excess of 10 minutes. The trailer was dirty on the inside and there was no "uhaul" technician at the pick up site. All in all, a very bad experience.

Jordan P. 
Rating:
3.0

Customer did not leave a comment.

RON T. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

shawn L. 
Rating:
5.0

Location, customer service and equipment was all excellent.

JERRY M. 
Rating:
3.0

Staff at this location was very friendly. Unfortunately, the three dollies I requested were not there. They found some at another location two miles away on Atlas Court. When I got there, they told me I could call UHaul and request a $50 refund for my dollies not being at the location requested. I called a couple days after, and received a voicemail in return saying UHaul does not offer refunds for equipment other than trucks. UHaul has got to get its shit together to get equipment in the right place and not give customers wrong information.

Brandice C. 
Rating:
4.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD G. 
Rating:
5.0

Customer did not leave a comment.

Muhammad G. 
Rating:
4.0

Customer did not leave a comment.

Lyn P. 
Rating:
4.0

The staff at J&L Auto and 4 Wheel Drive were excellent, professional, timely. They truly saved our move and turned around our perceptions of the U-haul company from the service we received at an alternate location.

Antanice P. 
Rating:
1.0

Don't charge me a two day rental fee then sneak in a bullshit charge because I went over a mile or two!!

Randy W. 
Rating:
3.0

Customer did not leave a comment.

Cory T. 
Rating:
1.0

Terrivle experience please call

joe M. 
Rating:
5.0

Very friendly staff. Quick and simple pick up.

Krystal A. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
3.0

Nice people, but difficult to get back to Madison from.

mathew G. 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
3.0

Great staff, very friendly. our preselected drop off location was full and we had to drop at another location that was less convenient.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Wolfgang R. 
No reviews have been submitted for this location.

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