Great customer service!
JAY S
Customer Reviews for J&R Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make things cheaper. People already have to go through a lot to do things like this…
Aleysha BVery efficient.
Francis BImprove return app software
LISA HFast friendly service made drop off simple and quick.
JOHN RThese guys always have what I need. They are friendly and courteous. I have been using their service for years and have never had a problem at all. Thanks guys for all you have done to help me!
ELIZABETH DLooks like they did a bit of cleaning up. Smelled better and floor looked vacuumed.
Jane SGreat experience!! Penny was great to work with
julie rNobody was at the drop off. Keys were dropped off in box
Barbara LWould only recommend because it is the only one in the area and he took me to where I dropped my car. Office is dirty and smelled awful. Seemed mad that I requested a paper copy, when I would get an email.
Jane SGreat experience. Thank you to all that helped.
Debra PPhone service was very spotty at and in the building which made completing the return online a little difficult. However service was good where the trucks were parked so it worked out fine.
Keith PEverything was great!
Jeffrey PI thought there would be blankets and a 2 Wheel dolly but neither were in the back of the truck. Otherwise all was great!
Mary FIt was easy to drop the truck off and put the keys in the lock box.
Matt PAlways a great experience at tge Olean ny location have rented there many many times without any problems always helpful and polite
Joseph MGreat service at this location, super easy process
Joni KIn return to the phone call there was no dolly in the truck but we didn’t request one so just assumed that was why
Chadwick AI have no issues with the facility in Olean, however I do have issues with uhaul and ubox. I have ask twice for their evaluation to be sent to me but have not received it yet. al.
Albert TThe truck was clean and good but the truck shook all the way from WNY to RI. Needs all four wheels to be high speed balanced.
jeramy sCustomer service at pickup was very good. Trailer condition at pickup was good, but needed to be swept out from previous rental. No problems during rental. Easy drop off even on Sunday.
Pete RThank you for great service
Shawn SA+++
Brian HThe staff and support people at JR Auto (U-Haul) in Westons Mills, NY are awesome
David NThey chill people. 🙃
Rebecca AThanks again for all your help
nate dPenny was super nice and very professional. I will definitely recommend U-Haul
Penny BThe truck (26ft) was clean and comfortable to ride in. Picking up the truck was a little tricky due to phone related technical difficulties but other than that, it was a painless process.
Mason HUsed this location a couple of times and it is has been very good to work with.
Stephen ZVery good
CHARLES WNothing was perfect thank you
Bonnie Wn/a
Max BNothing. Service was great Thank you
JOHN PI feel this location fits anyone's needs. They are well stocked with the different sizes of trailers and trucks.
ADA DThe gentleman was amazing. He helped listen to our issues with Uhaul and recommended contacting Uhaul customer service. Very nice location.
Job CPlease continue sustaining professional services.
Inam HAlways a pleasure to deal with
linda mGenerally, drop-off isn't a big deal. But my fiancée told me two days after drop-off that she had lost her headphones and maybe we should call them. Before I could look up their number, they called me to let me know that they had found her (very expensive) headphones in cab and held on to them until we were able to pick them up.
CHRISTOPHER WOverall, customer service was good. There are many trucks and vans to choose from! It was a good experience.
aaron cI dont understand why i only had the trailer for 10 hours but i was charged for a whole day rental
Randy BFriendly customer service experience. These guys are the best in the whole area!! Clean truck nice ride. I got the 26' about 10mpg.
Matthew HCustomer service was above and beyond excellent, and definitely recommend this actual location to family and friends. 💯👍
Russell HVery simple pick up and drop off. Very friendly & courteous. I will be using them again shortly. I give them an A+. Thank you!
Marisa MThis is not the location issue, but corporate. There was an issue with a bill last year and a call was made to corporate to fix on the account. I was assured by corporate that it was taken care of but every time I try to use this location we are still having the same issue
catt c