I have rented many U-Haulâ€˜s over the yearsâ€¦ Always been a great experienceâ€¦ But for some reason this timeâ€¦ It was horribleâ€¦ There's a location in Haysville Kansasâ€¦ Showed up to pick up my U-Haulâ€¦ Nobody was thereâ€¦ They finally showed upâ€¦ U-Haul was very very dirty I could not see out of the windshieldâ€¦ I asked could you please clean the windshield so I can drive awayâ€¦ They said oh no I have no time for thatâ€¦ They had to leave on another jobâ€¦ Anyway I won't be using U-Haul againBrian C.
Customer Reviews for J&R Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Accidentally clicking on the wrong times needed and than calling within 30 min later realizing your mistake costs u an additional 60. Tripling gas prices if you don't refill yourself. Disgusting abusive prices. Just a disgusting company all around. You're lucky you have no competition.JAMES N.
The guy was nice but he is more into his towing company (which is fine) than he is when he has a reservation. I was told "Well, I might be there. And the computer might / might not work so...you might not get the truck." He really has no business running UHaul on the side. I went to another place and they also told me "He's never there." Luckily, he was able to get me the truck I reserved, but I think that was from the Grace of God that that happened.Garrell S.
I loved how kind the facility individual, Jose, was! Thanks. Nothing to report.Justin W.
We were met by the field manager who happened to be there and he handled all the check in details for us. I do t remember his name, but he was very nice and friendly.Fred H.
I ordered moving dollies. It was critical to my move. They were not provided. When I reached out to uhaul they were of little to no help. I had to use an outside service to move my belongings. I was out of pocket for the uhaul and the company I had to utilize because of the failure to provide the items I requested. It was a mess, the customer service was terrible and I ended up paying for a truck I couldn't use because of their negligence.David H.
Stop overcharging people for crap equipment. The owner of this location had to repair the wiring of the trailer twice. He even came out around 10pm, when closed, to repair the wiring because the trailer lights did not work when we were ready to depart for our trip. In addition because of the delays and stress I had to put my service dog down because of the stress of the delays on her. Y this man went above and beyond to help us while corporate onky cares about a bottom line.Kevin T.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.grant E.
Very nice. Wonderful experience.marquis J.
The windshield was covered with bird poop...not fresh but weeks maybe 100's of miles old. Had to get gas immediately could not just take off. Was told I had to pick up earlier than I requested due to the uhaul dealer would not be open on the day I was scheduled. I was told to pick up Blue Sky in Derby Kansas when in fact I needed to pick up in Haysville Kansas. I ran all over trying to get this truck earlier than I needed it. Then uhaul tried to charge me for returning late (my original pick up time). Made a stressful time more stressful. Not a great business model.Laurie H.
Drove in the dark with no tale lights. And he read the gas gauge wrongkarri C.
Customer did not leave a comment.JESUS B.
Customer did not leave a comment.joanne S.
Customer did not leave a comment.Richard M.
Owner called a day ahead to confirm which was niceLarry B.
The dealer didn't even know about the rental until we called to confirm the day before. He had no furniture pads, so my friends ended up going to 2 more uhaul corporate stores to find enough. Even though I specifically told the first dealer that I had a 10 am appt with my real estate broker, that is the time he set for me to pick up. When I explained again, he said something like well, call me when you get there and then I can come by the office. I had no confidence in anything that he said, so some friends picked up for me.Linda W.
Make sure the customer has the equipment they are supposed to have.Mark H.
Customer did not leave a comment.Alex A.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Steven E.
Have someone at the location at your appointment time so you don't have to wait a hour for someone to come out.Mark A.
The guy who knew how to do the paperwork was over 45 minutes late to my 9:00 reservation. He was friendly once he arrived but that caused a significant delay in my schedule. Maybe find some way to notify/remind the location so they can have someone ready to go at the time of the reservation.Elijah K.
Nobody was there at 0830 Monday morning. Had to call number and person said just unhook the trailerDean P.
I value my time. Pickup was scheduled for 800 am the man wasn't there until 835. Then had no sense of urgency to get us out the door in a timely manner. Would not recommend this location to anyone Rachelle at the derby location was super nice and very helpful.Dawn R.
Service was excellent, communication was perfect.Steven E.
Individual working was not on site when I arrived to pick the trailer up. I called the number posted on the building and he sounded annoyed that I had him drive back for my scheduled pickup time. The office area is cramped with supplies so there's no sitting area. When asked how I would return it since they were closed he said I will just disconnect in the parking area and he would check the camera at his convenience. I would discourage anyone from going here for UHaul needs.Adrian A.
Cleaner location. Location opens on time. Took 1.5 hrs to get checked out.Raymond S.
Customer did not leave a comment.Patrick S.
Post phone number to call if not on-siterise H.
Customer did not leave a comment.Danny C.
No one was there when I returned the trailer during normal business hours. I called the number on my paperwork and he came right down. Perhaps a note should be posted on the door with the number to call if no one is there during normal business hours.rise H.
J&R towing, had everything ready to go, this is the second time I have rented from them, professional every time, Equiment always well maintained, and ready to go. Defiantly will rent a home from them..Josh H.
Customer did not leave a comment.jose gustavo S.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.michael A.
Small cramped office, bathroom was not operational and locked off. Parking extremely tight for rental trucks and customer parking, no pavement just dirt and mud.monty A.
The vendor wasn't sure about the ordered number of furniture blankets and he spent a long time finding and counting them before renting out the truck. Otherwise, he was courteous and professional.Peter B.
We dropped the Truck off and no one was there. I took many pictures to prove what time, date and location we dropped off at. I felt uneasy just leaving it with keys in the drop box during hours it stated it was open. It took me two calls to U-Haul to get our truck marked as returned. We returned it 21 hours before it's due date and I heard back, after I called, 6 days later. U-Haul called me in between those times looking for the truck we had dropped off. I felt panicked and nervous not knowing if our truck was actually returned or not. I think communication could have been much better. I would have marked poor for my overall rating, but I understand that there could have been things out of the control of J&R Towing going on.Kelly B.
Customer did not leave a comment.jose O.
Despite having set a pickup time and confirming the pickup time the day before, no one was at the pickup location when I arrived as scheduled. After calling to find someone to come get my trailer for me, I had to wait over 20 min for the guy to show up. Makes no sense that no one was there when I arrived.Kevin S.
Owner wasn't there when I went to pick up the trailer I reserved. Waited for 45 minutes for him to arrive after my scheduled pick up time..Aaron J.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.scott A.
The pick up location was not conveniently located and we had to wait for someone to open the site when we arrived (he was away from the site though we arrived at the time designated in the email we received).Steve H.
Jose was very helpful and informative. He truly has the customer's best interest at heart. Excellent customer service!Kevin O.
The U-haul program was very slow at the site, otherwise I would have given it a 5-star. It was so slow he couldn't get the payment processed in 30 minutes, at which time U-haul wipes my reservation and he had to start the entire process over. Trailer worked great though.Alex M.
Upon arriving to pickup my U-Haul I had to wait several minutes while the employees finished taking some kind of test for their CDL on their phone. The U-Haul itself was gross, the cigarette tray was full of ashes and cigarette butts. The U-Haul was in need of alignment and the front tires were in poor condition, the tread on the outside of each tire was almost completely gone.Ashley K.
I live in Iowa and I rented a trailer in Haysville Kansas. The location I picked the trailer up only stayed open until 1:00pm. As i said, I was coming from Iowa, which is a 7 hour trip, so we left at 4a.m., to make sure we would get there before the guy closed his shop. We arrived there at 11:00,, there was no one there. So I called the guy who owned the business, and he said he had an emergency towing situation and that he would be back within 20 minutes.....it was over a hour before he finally showed up! After driving 7 hours, we were very upset to say the least! I would not recommend the uhaul location in Haysville, Kansas to anyone nor will I ever use uhaul againDebby M.
Customer did not leave a comment.Linda S.
I could have easily done an online application and pickup, the requirement to have U-Haul personnel hook-up is silly.duane N.
Location was supposed to be open until 5:00. We dropped off our rental trailer at 4:30 and they were already closed.Daphnee B.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Gary B.
No one there at scheduled pick up time. Had to call an employee. Waited a half an hour. Employee was nice and helpful.Brandon E.
Customer did not leave a comment.Lyle C.
Customer did not leave a comment.Angela W.
The place was closed when got there, he had an emergency tow and it took an hour before he was back to get us the truck we rented. I'd never use that location again as there wasn't any back up to still get our truck if the owner gets called away for a towing job. We were set back an hour behind schedule and it was remote and hot outside with no real idea of when the owner would be back so we couldn't leave or let our car run to stay cool. It was an unpleasant experience.Randy H.
Customer did not leave a comment.Edwin W.
We had an appointment and they were locked up. U haul called them and they said they were sitting @ the business which was a lie. They were not there. I waited an hour and finally left! eventually was able to locate them on the phone and make another appointment to pick up trailer.Larry F.
No one was present at my assigned pick up time, even though it was during their normal business hours. I had to call them and then wait over 20 min for someone to show up. Upon arrival, there service was excellent.Kevin S.
Jose' was courteous, helpful and efficient. He even provided me a map on Edmond where to turn in the equipment.Charles K. M.
The trailer was dirty inside. I had to sweep out dirt and leaves before I loaded my stuff.NICHOLAS G.
There is a sign posted that the Uhaul rental was open. They were closed. I had to call the number listed on the paperwork to inquire how to finalize the return. The representative told me that they are only there for emergencies and he would complete the process shortly. I did not feel comfortable leaving without the truck returned in the system. He recommended to complete the online check in. The online system would not recognize my password. Pretty frustrating.Andrea K.
Jose help us so much by letting us pick the trailer up on momorial day.dallas B.
Customer did not leave a comment.SHERRY B.
Probably not his fault but the shop owner was not even present when I showed up for my pick up appointment. Indicated that he was not contacted by Uhaul that I was even coming. Gentleman behind me in line had the same issue.Jim H.
Customer did not leave a comment.George W.
Customer did not leave a comment.PAUL R.
Not good customer service. Called me and didn't introduce himself, he said â€œhey I'm here and waiting on you.â€ Horrible customer service. No english packets available, only Spanish. Rented truck at 1200 and returned it 1730 same day. He put in the computer as a return of 1300 the next day which automatically charges two days. Waste of my time to try and call around to get money back. Wouldn't recommend.Matthew N.
Don't allow people to order uhaul service on a day the location is closedThomas S.
Added insurance with out asking, trailer was dirty, keep trying to rush me didn't want me to inspect the trailer, Seemed more interested in his towing business.Steven F.
Customer did not leave a comment.richard H.
Customer did not leave a comment.John L.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.gary M.
Customer did not leave a comment.Joshua N.
I preregistered on line but this location was not able to see this and I had to wait while the paperwork was re-entered into the system. This is the 2nd location I have rented that has complained about the Uhaul Corporation software.Kim M.
Had to wait 1hr 20minutes past appointment time ( including 2 phone calls by me to them ) before anyone showed up.howard G.
I wouldn't recommend this location if the world was ending and the only way to survive was to get a moving van from J&R Towing. In the military timing is everything. I specifically requested an 8AM pickup so I could make it to McConnell AFB in time to outprocess and move to my new home. Thanks to Jose and his infinite wisdom at J&R Towing, I was late to that appointment, which I'm return hurt our ruminant for the move and delayed us considerably. I arrived at 7:59 and called Jose to make sure he could let me in...this guy had no idea I was coming and was out doing work elsewhere. When I asked for his estimated time of arrival he told me 10 minutes. After I called him a second time he told me it would be closer to a 30 minute delay. I finally called U-Haul directly and was able to complete my reservation over the phone and not have to deal with this guy anymore. I received a $50 credit (which I have yet to see hit my bank account)â€”while I appreciate the gesture, I feel like this was a lowball in terms of compensation for what I dealt with. Unsatisfactory overall and I will never recommend this guy to anyone, and I am also considering never recommending U-Haul to anyone as well.Andrew K.
He does not give a damn about customer service.Carl R C.
Customer service is terrible I've rented for months and threaten me to report stolen trailerJOSE P.
The customer service was a bit lacking, I thought. And the dollies we requested weren't included. We couldn't get them either as they weren't there when we arrived at the appointed time even though it was within business hours.Erin S.
Turned in after hoursKelly A.
They ran my debit and credit card as we had to split payment due to unexpected motel costs to attend a funeral, the person at the location said no problem. Both cards were approved fut he said they never showed up in your system. I have finally got the credit card charged reversed and thanks to Shane for that, but the following charge has not. We have been promised a refund and then a check but have never received either. As you can see from the transaction date you have now had this tied up for 7 weeks and this was due to an error on your part. I hope this not how you treat all your customers, so to others thinking about renting from U-haul, don't unless you wish to be treated with disrespect. To U -haul please just have this charge reversed, one call to my debit card company would have taken care of this. Date Description Type Amount 9/4/17 UHI*U-HAULJ&R TOWING (Pending) -$132.74William C.
Customer did not leave a comment.Terry C.
First, the trailer was not clean. When he it hooked up, the electrical did not work so I had to go to the South Seneca location for them to fix it. He took 15 minutes to even wait on me because he was staring at his computer. Believe me, I was the only customer. Place was filthy.Gail C.
Please contact me for some sort of compensation for my inconvenience.John S.
Customer did not leave a comment.Jim D.
Customer did not leave a comment.Paula D.
Customer did not leave a comment.Glen B.
Jose was great! Very friendly....but. When I arrived his shop was closed, I called the number and he was away fixing a flat for someone with his tow service. My time is valuable, I had a scheduled pickup and don't want to wait for someone to show up. His GOOGLE reviews state this exact issue. I will never pickup a trailer from this location again. I have a contract with U-Haul to provide a trailer at a given time and you can't expect me to wait around while he is running his other business.JEFF S.
Customer did not leave a comment.RON C.
Remote location, just dropped off key and truckCHARLES W.
Very niceHOWARD C.
One of the trailer tires would not hold air, as well as the trailer lights would randomly stop working. The tire change added about 3 additional hours to our trip.erick N.
Customer did not leave a comment.john M.
They did a great job but nothing that I would rate exceptional but did their job.Leonard B.