All was excellentElie N.
Customer Reviews for J&R W Of Olean Inc
(U-Haul Neighborhood Dealer)
Olean, NY 14760
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: 8 am - 11 am
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Angel M.
This was our second location which fortunately had what we needed. Original site had entered a wrong date for our pickup of the trailer so we need to find another location quickly.Russell B.
We did an after hours drop off, therefore, we didn't interact with any staff at this location. However, it was easy to locate and had a large parking area available.Karen G.
Very good service, and clean truckMichael G.
Everything went well. Staff was very informative and cooperative. I don't see where any improvements are needed.Randy W.
Customer did not leave a comment.MALANNAJAILEEN F.
Customer did not leave a comment.JOSEPHTHOMAS B.
No improvements come to mindKatherine T.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.frank C.
Haven't got our deposit back yet and was wondering how long it takes to get back.Timothy W.
Customer did not leave a comment.Lori O.
Customer did not leave a comment.William W.
Ron at this location is helpful knowledgeable and very patient with questions highly recommend this locationBILL M.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Alvin J.
Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.Joseph S.
Customer did not leave a comment.Theodore C.
Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!justice B.
To have a radio that works some people like to listen to musiccharles V.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Shane W.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Lori K.
Fix the addressDavid A.
Staff was excellent and very courteous and cared for my safety. As always a pleasure to do business with this branch of U-Haul!.Samuel M.
For this location there really isnt any improvements I can see. They were excellent to deal with. Very understanding when we had a family emergancy.Lydia M.
Customer did not leave a comment.Max J.
They were friendly, helpful. My son thought he could hook up, but had problems with his hitch and ball, and they came out and helped get that off, then my son had electrical issues and they gave his some electrical tape to fix it, no extra cost. It was cold out. It was nice to see. We will definitely be going back when our son is done with the semester at college.Tiffany C.
The location to pick this UHaul Cargo van was convenient, the people we dealt with to make pickup arrangements were very nice, efficient and were plea8to work with. But, as for the rest of this review.....I .am very sorry to give this review, as I do NOT like to complain, at all, however..... This UHaul Cargo van was NOT clean, and had the WORST SMELL of cigarettes. I do not smoke, and should not have to be forced the second hand smoke smell either. If I had the choice to turn the van around and not use it, believe me I would have. Be had a loss of anloved one whose things had to be removed from her apartment, and had to keep driving, using this can. It was NOT clean, and with he COVID pandemic, shame on the people who allowed this to be rented without being taken care of. I called following day to discuss this issue, and was told that they charge the people extra for smoking because they're not allowed, yet they still charged me full price for the usage. I'm very disappointed. I apologize for this review, as I dont like negative feedback, but you emailed me, and I needed to make you aware.Hailey C.
Customer did not leave a comment.John M.
Customer did not leave a comment.Arthur T.
They were very helpful, professional and personable.Bryan L.
Pops as I we call him at K&K Discount Tires is Awesome. Pops and his Son as he call him (The Boy) are absolutely the best ever. Everyone gets treated like family and if you're looking for a great deal on tires he's the man to see. Pops Thanks for Everything We Love You and The Boy Y'all are the Greatest.ðŸ’–ðŸ’–ðŸ’–ðŸ’–ðŸ’–ðŸ’–ðŸ’– see ya hopefully in the Springâ„ðŸŒ¨â›„slynnia S.
Customer did not leave a comment.Brittany M.
Customer did not leave a comment.Will O.
They are so friendly and go above and beyond. Like working with friends. I highly recommend them.Sheila D.
We had a nice easy trip. Rental worked out and great.Jennifer S.
Great customer ServiceMARK G.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Brandi J.
Customer did not leave a comment.Christopher B.
It was good.Debbie M.
No issues, just the drop. We did leave 6 blankets in the back. We are not sure, but we received no credit for this on our bill. We forgot to mention at the drop.Joletta M.
Customer did not leave a comment.john K.
The office was dingy and the man at the desk was unmasked. He seemed to know his equipment, but struggled with the computer.Jeanne W.
Customer did not leave a comment.Wesley Z.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.CHANDA C.
I'm order to improve your service the workers need to check the uhaul every time someone uses it which they did not. I got charged for the condition inside of the uhaul with no evidence that it was me that did anything. It was cleaner after I used it than when we received it. There was what looked like bleach marks on the Matt in the back of the uhaul and what looked like powedered sugar. I will not go through this company again as long as I don't get my money back.Peter A.
Customer did not leave a comment.Craig C.
Very nice customer service ðŸ‘MICHAEL S.
Customer did not leave a comment.Jessica H.
Customer did not leave a comment.Stephen H.
Damage on passenger side of box was not noted. Broken cup holder was not noted. Claimed 7/16 tank of gas looked more like 3/8 and confirmed by fillup after pulling out: 57 gal tank took 35 gal to fill. U-haul system accepted pics of all this and no problems at drop off. Pick up otherwise smooth and friendly and open before stated time.Allen K.
Tell people about the hitch back-orders. Also if this happens give us some type of discount and an option to get a different vehicle. The pick up site location didn't give and give us an option of a truck after the mixup.Christopher C.
Very helpful and efficientCharles C.
Customer did not leave a comment.Nolan A.
Customer did not leave a comment.Kristyna M.
Customer did not leave a comment.CHERYLA K.
Extremely Pleasant and helpful on my return a good trailerGLENN B.
Customer did not leave a comment.Francis W.
Customer did not leave a comment.Christopher H.
Very helpful!MICHAELJAY B.
Customer did not leave a comment.Joseph W.
Everything worked out fine!Robert O.
The U-Haul folks in Olean Ny were great. They even showed up at a garage sale we were having. Overall the experience was fine until arrival in Denver. It was a day late coming to Arvada so I agreed to pick it up in Denver the next day. Well after a two hour wait we were told our box got lost. The following Monday it was found. Not a big deal since we could deal but it sucks when you make plans etc. to unload. Would be nice if U-Haul compensates us a few days since delivery is guaranteed. Nonetheless our stuff got across country safely at a reasonable price.David H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Terry P.
I could not get the drop off web site to work so I just wrote on my contract the time I dropped it off and my phone number and that I had trouble with the website. They called the next day and were very nice!JULIECLARE G.
Customer did not leave a comment.cody W.
Very courteous and informative.Jared G.
Customer did not leave a comment.WILLIAM H.
Nothing I can think of.Richard H.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Rebecca R M.
Customer did not leave a comment.David C.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.John P.
Customer did not leave a comment.Barry M.
Biggest thing would be trailer tires.stephen S.
Customer did not leave a comment.Clifford J.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.David L.
Customer did not leave a comment.Theresa P.
The gentleman in charge was extremely pleasant. I liked him very much. And, no problem with the equipment.RALPH E.
N/A. Overall experience was excellentJoseph S.
Customer did not leave a comment.tane W.
Customer did not leave a comment.terrence B.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Macy L.
Online return is not functional.Denise B.
Customer did not leave a comment.Josh K.
Cant think of a thingalvin J.
A great experience.John H.
The drop off location and gentlemen that waited on us was amazing!! 1000x times better service than the place we picked up our u haul truck from. I would highly recommend J&R to all my friends! Great service.Joshua G.
They went out of their way to accomidate my needs.Thomas W.