Customer Reviews for J&R W Of Olean Inc
(U-Haul Neighborhood Dealer)

874 reviews

1467 Olean Portville Rd   Olean, NY 14760
(@ Critchlow)

(716) 373-8350

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(716) 373-8350

1467 Olean Portville Rd
Olean, NY 14760
(@ Critchlow)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laurel P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The rental price was great, I drove 9 miles only.....

Joseph G. 
Rating:
3.0

I haven't received a refund for the amount they overcharged me for the holding amount. That is upsetting.

Casandra W. 
Rating:
1.0

Improve service as pertains to above comments, please!!

Denae S. 
Rating:
5.0

customer service was good. My complaint is the overbooking of the trucks.. I reserved a truck 1 month prior to pickup. On the day of pickup my rental was taken. I had to put an extra 60 miles on the truck and 120 miles on my car to pick up a truck at a different location.. This is a company issue in which they refused any refund!!!!!! If any one needs a U-Haul be prepared to not get a truck locally. BAD BUSINESS PRACTICE !!! Next time I will think twice about U-haul

alan W. 
Rating:
5.0

Customer service was above and beyond helpful, pleasant, quick. It could not of be0en be0tter even if it was free. Thank you...

Dee J. 
Rating:
5.0

Nothing really. The gentlemen that handled the transaction was well versed in all aspects of the truck / rental and was very helpful

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

MICHAELDAVID R. 
Rating:
5.0

Nothing

Gretchen G. 
Rating:
5.0

Everything went very well.

Daniel E. 
Rating:
4.0

Overall good experience. Pods got delivered safely and even quicker than we expected. Only thing I'd change is with the pods themselves is to have more hooks on the walls inside to tie or bungee things. Other than that I had zero problems with this experience.

dan W. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Perfect experience

Kirsten C. 
Rating:
3.0

Customer did not leave a comment.

ruth M. 
Rating:
4.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

Customer did not leave a comment.

CRAIGH Z. 
Rating:
5.0

Customer did not leave a comment.

TRACY F. 
Rating:
5.0

Better signage on Olean Portville Road indicating where the drop off is. The uhaul office is in behind another business and it was confusing where the uhaul drop off was.

Brian F. 
Rating:
5.0

Very friendly staff!

Patrick H. 
Rating:
5.0

Location for pick up and drop off was great. Person that helped me reserve over the phone from uhaul, put my reservation in for the wrong date. Luckily the place where i picked it up was accommodating.

DENNELLE M. 
Rating:
5.0

Customer did not leave a comment.

Ruthann E. 
Rating:
3.0

I will never recommend u-haul to anyone. The mobile check in process was a nightmare. The website and the representives were not very clear. The location barcode took several attempts to scan, the alternate contact kept failing because the representative wasn't even calling the right phone number. I booked movers through the u-haul website at the same time as the truck, and I had no problem with them, however, u-haul never told them until the day of the move that they were needed and never told them that they would be moving a piano. The air bag light stayed on in the truck.

Megan S. 
Rating:
4.0

It is very hard to calculate and put the same amount of gas in as I used. I have rented from U -Haul at least 3 times and every time I have given/ paid for way more gasoline than I used!! I think you should go back to the old way of starting and ending with a full tank. AND I mean an actual FULL tank!! My full tank was way more than the full tank I was given!!

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Very friendly service. Very good experience.

Etienne M. 
Rating:
5.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

They were very helpful when I had issues with my initial pickup location for my 4x8 trailer

Herman M. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
4.0

I was disappointed as I had hoped on Thursday to rent a 10-foot truck for a small local move on Saturday, but all that was available was a 15-footer for Friday. I realize this is not the fault of the facility. We were able to juggle some things and make Friday work. It just cost an extra $10 and was an overkill vehicle for what we needed. But all worked out fine.

David S. 
Rating:
4.0

The only real reason I wouldn't do this again or recommend is the cost. I had a ton of miles to drives so the cost just skyrocketed. I will be looking for alternatives in the future but it would be helpful if there was some sort of option for larger driving mileage.

Sarah H. 
Rating:
5.0

Absolutely seamless, quick rental transaction. Very friendly customer service!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

ALANMILLER Z. 
Rating:
1.0

Had a date booked well in advance and not even 24 hours before truck pick up received an email that truck needed to be picked up EARLY as they couldn't accommodate. Help had already been arranged and we weren't able to change that. So very upset with lack of availability.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

LAURALYNETTE C. 
Rating:
4.0

N/A

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

austin H. 
Rating:
5.0

Lower the prices 😁

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Keep doing what your doing. U guys rock

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

MaryClaire K. 
Rating:
5.0

Could not be more pleased with the service and equipment. Quick check out and easy return. Will definitely use again

Lawrence K. 
Rating:
5.0

Everything worked great

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

VERONICAJANE J. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Smooth

William N. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
5.0

I ordered online and everything was ready when I arrived. Both employees were friendly, kowledgeable, and helpful. Eqyuipment worked better than I expected for the need I had. Definitely will use them again.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Excellent service from beginning in New Smyrna Beach, FL to Olean, NY. I would have left my U Box in Olean but wanted climate control and it was not available at that location . I certainly would recommend UHaul Box.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

All was excellent

Elie N. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

This was our second location which fortunately had what we needed. Original site had entered a wrong date for our pickup of the trailer so we need to find another location quickly.

Russell B. 
Rating:
3.0

We did an after hours drop off, therefore, we didn't interact with any staff at this location. However, it was easy to locate and had a large parking area available.

Karen G. 
Rating:
5.0

Very good service, and clean truck

Michael G. 
Rating:
4.0

Everything went well. Staff was very informative and cooperative. I don't see where any improvements are needed.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

MALANNAJAILEEN F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHTHOMAS B. 
Rating:
4.0

No improvements come to mind

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
5.0

Haven't got our deposit back yet and was wondering how long it takes to get back.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Lori O. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Ron at this location is helpful knowledgeable and very patient with questions highly recommend this location

BILL M. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!

justice B. 
Rating:
5.0

To have a radio that works some people like to listen to music

charles V. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
3.0

Fix the address

David A. 
Rating:
5.0

Staff was excellent and very courteous and cared for my safety. As always a pleasure to do business with this branch of U-Haul!.

Samuel M. 
Rating:
5.0

For this location there really isnt any improvements I can see. They were excellent to deal with. Very understanding when we had a family emergancy.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Max J. 
Rating:
4.0

They were friendly, helpful. My son thought he could hook up, but had problems with his hitch and ball, and they came out and helped get that off, then my son had electrical issues and they gave his some electrical tape to fix it, no extra cost. It was cold out. It was nice to see. We will definitely be going back when our son is done with the semester at college.

Tiffany C. 
Rating:
5.0

The location to pick this UHaul Cargo van was convenient, the people we dealt with to make pickup arrangements were very nice, efficient and were plea8to work with. But, as for the rest of this review.....I .am very sorry to give this review, as I do NOT like to complain, at all, however..... This UHaul Cargo van was NOT clean, and had the WORST SMELL of cigarettes. I do not smoke, and should not have to be forced the second hand smoke smell either. If I had the choice to turn the van around and not use it, believe me I would have. Be had a loss of anloved one whose things had to be removed from her apartment, and had to keep driving, using this can. It was NOT clean, and with he COVID pandemic, shame on the people who allowed this to be rented without being taken care of. I called following day to discuss this issue, and was told that they charge the people extra for smoking because they're not allowed, yet they still charged me full price for the usage. I'm very disappointed. I apologize for this review, as I dont like negative feedback, but you emailed me, and I needed to make you aware.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

They were very helpful, professional and personable.

Bryan L. 
Rating:
5.0

Pops as I we call him at K&K Discount Tires is Awesome. Pops and his Son as he call him (The Boy) are absolutely the best ever. Everyone gets treated like family and if you're looking for a great deal on tires he's the man to see. Pops Thanks for Everything We Love You and The Boy Y'all are the Greatest.💖💖💖💖💖💖💖 see ya hopefully in the Spring❄🌨⛄

slynnia S. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Will O. 
No reviews have been submitted for this location.

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