Customer did not leave a comment.William P.
Customer Reviews for J&R W Of Olean Inc
(U-Haul Neighborhood Dealer)
Olean, NY 14760
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: 8 am - 11 am
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.william O.
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.Robert B.
The vehicle was not cleanSarah B.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Mark C.
Supply a vehicle that runs rightMyron J.
Customer did not leave a comment.Alicia L.
Customer did not leave a comment.Garrett R.
The service at this location was perfect! I cannot say enough positive things about the customer service. They accommodated a change in schedule without issue. The overall cost was very inexpensive compared to other ways I have moved. The van was clean, gassed and ready to go when I arrived. The drop off was easy as can be! I would recommend to family and friends.Beth H.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Laurel P.
Customer did not leave a comment.Michael F.
The rental price was great, I drove 9 miles only.....Joseph G.
I haven't received a refund for the amount they overcharged me for the holding amount. That is upsetting.Casandra W.
Improve service as pertains to above comments, please!!Denae S.
customer service was good. My complaint is the overbooking of the trucks.. I reserved a truck 1 month prior to pickup. On the day of pickup my rental was taken. I had to put an extra 60 miles on the truck and 120 miles on my car to pick up a truck at a different location.. This is a company issue in which they refused any refund!!!!!! If any one needs a U-Haul be prepared to not get a truck locally. BAD BUSINESS PRACTICE !!! Next time I will think twice about U-haulalan W.
Customer service was above and beyond helpful, pleasant, quick. It could not of be0en be0tter even if it was free. Thank you...Dee J.
Nothing really. The gentlemen that handled the transaction was well versed in all aspects of the truck / rental and was very helpfulJeffrey S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.David R.
Customer did not leave a comment.MICHAELDAVID R.
Everything went very well.Daniel E.
Overall good experience. Pods got delivered safely and even quicker than we expected. Only thing I'd change is with the pods themselves is to have more hooks on the walls inside to tie or bungee things. Other than that I had zero problems with this experience.dan W.
Customer did not leave a comment.Shane W.
Perfect experienceKirsten C.
Customer did not leave a comment.ruth M.
Customer did not leave a comment.Edward J.
Customer did not leave a comment.CRAIGH Z.
Customer did not leave a comment.TRACY F.
Better signage on Olean Portville Road indicating where the drop off is. The uhaul office is in behind another business and it was confusing where the uhaul drop off was.Brian F.
Very friendly staff!Patrick H.
Location for pick up and drop off was great. Person that helped me reserve over the phone from uhaul, put my reservation in for the wrong date. Luckily the place where i picked it up was accommodating.DENNELLE M.
Customer did not leave a comment.Ruthann E.
I will never recommend u-haul to anyone. The mobile check in process was a nightmare. The website and the representives were not very clear. The location barcode took several attempts to scan, the alternate contact kept failing because the representative wasn't even calling the right phone number. I booked movers through the u-haul website at the same time as the truck, and I had no problem with them, however, u-haul never told them until the day of the move that they were needed and never told them that they would be moving a piano. The air bag light stayed on in the truck.Megan S.
It is very hard to calculate and put the same amount of gas in as I used. I have rented from U -Haul at least 3 times and every time I have given/ paid for way more gasoline than I used!! I think you should go back to the old way of starting and ending with a full tank. AND I mean an actual FULL tank!! My full tank was way more than the full tank I was given!!Kim B.
Customer did not leave a comment.Daniel W.
Very friendly service. Very good experience.Etienne M.
Customer did not leave a comment.Scott Z.
They were very helpful when I had issues with my initial pickup location for my 4x8 trailerHerman M.
Customer did not leave a comment.Joseph Z.
Customer did not leave a comment.Karl B.
I was disappointed as I had hoped on Thursday to rent a 10-foot truck for a small local move on Saturday, but all that was available was a 15-footer for Friday. I realize this is not the fault of the facility. We were able to juggle some things and make Friday work. It just cost an extra $10 and was an overkill vehicle for what we needed. But all worked out fine.David S.
The only real reason I wouldn't do this again or recommend is the cost. I had a ton of miles to drives so the cost just skyrocketed. I will be looking for alternatives in the future but it would be helpful if there was some sort of option for larger driving mileage.Sarah H.
Absolutely seamless, quick rental transaction. Very friendly customer service!Thomas G.
Customer did not leave a comment.KENNETH P.
Customer did not leave a comment.ALANMILLER Z.
Had a date booked well in advance and not even 24 hours before truck pick up received an email that truck needed to be picked up EARLY as they couldn't accommodate. Help had already been arranged and we weren't able to change that. So very upset with lack of availability.Robert K.
Customer did not leave a comment.LAURALYNETTE C.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.David B.
Customer did not leave a comment.austin H.
Lower the prices ðŸ˜BRENDA B.
Customer did not leave a comment.Elizabeth L.
Keep doing what your doing. U guys rockAndrew W.
Customer did not leave a comment.MaryClaire K.
Could not be more pleased with the service and equipment. Quick check out and easy return. Will definitely use againLawrence K.
Everything worked greatRyan B.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.VERONICAJANE J.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Jill G.
Customer did not leave a comment.Guillermo R.
I ordered online and everything was ready when I arrived. Both employees were friendly, kowledgeable, and helpful. Eqyuipment worked better than I expected for the need I had. Definitely will use them again.Charles W.
Customer did not leave a comment.Christy S.
Customer did not leave a comment.Donald B.
Excellent service from beginning in New Smyrna Beach, FL to Olean, NY. I would have left my U Box in Olean but wanted climate control and it was not available at that location . I certainly would recommend UHaul Box.Jane A.
Customer did not leave a comment.Richard K.
All was excellentElie N.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Angel M.
This was our second location which fortunately had what we needed. Original site had entered a wrong date for our pickup of the trailer so we need to find another location quickly.Russell B.
We did an after hours drop off, therefore, we didn't interact with any staff at this location. However, it was easy to locate and had a large parking area available.Karen G.
Very good service, and clean truckMichael G.
Everything went well. Staff was very informative and cooperative. I don't see where any improvements are needed.Randy W.
Customer did not leave a comment.MALANNAJAILEEN F.
Customer did not leave a comment.JOSEPHTHOMAS B.
No improvements come to mindKatherine T.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.frank C.
Haven't got our deposit back yet and was wondering how long it takes to get back.Timothy W.
Customer did not leave a comment.Lori O.
Customer did not leave a comment.William W.
Ron at this location is helpful knowledgeable and very patient with questions highly recommend this locationBILL M.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Alvin J.
Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.Joseph S.
Customer did not leave a comment.Theodore C.
Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!justice B.
To have a radio that works some people like to listen to musiccharles V.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Shane W.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Lori K.