Customer Reviews for J&R W Of Olean Inc
(U-Haul Neighborhood Dealer)

796 reviews

1467 Olean Portville Rd   Olean, NY 14760
(@ Critchlow)

(716) 373-8350

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(716) 373-8350

1467 Olean Portville Rd
Olean, NY 14760
(@ Critchlow)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!

justice B. 
Rating:
5.0

To have a radio that works some people like to listen to music

charles V. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
3.0

Fix the address

David A. 
Rating:
5.0

Staff was excellent and very courteous and cared for my safety. As always a pleasure to do business with this branch of U-Haul!.

Samuel M. 
Rating:
5.0

For this location there really isnt any improvements I can see. They were excellent to deal with. Very understanding when we had a family emergancy.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Max J. 
Rating:
4.0

They were friendly, helpful. My son thought he could hook up, but had problems with his hitch and ball, and they came out and helped get that off, then my son had electrical issues and they gave his some electrical tape to fix it, no extra cost. It was cold out. It was nice to see. We will definitely be going back when our son is done with the semester at college.

Tiffany C. 
Rating:
5.0

The location to pick this UHaul Cargo van was convenient, the people we dealt with to make pickup arrangements were very nice, efficient and were plea8to work with. But, as for the rest of this review.....I .am very sorry to give this review, as I do NOT like to complain, at all, however..... This UHaul Cargo van was NOT clean, and had the WORST SMELL of cigarettes. I do not smoke, and should not have to be forced the second hand smoke smell either. If I had the choice to turn the van around and not use it, believe me I would have. Be had a loss of anloved one whose things had to be removed from her apartment, and had to keep driving, using this can. It was NOT clean, and with he COVID pandemic, shame on the people who allowed this to be rented without being taken care of. I called following day to discuss this issue, and was told that they charge the people extra for smoking because they're not allowed, yet they still charged me full price for the usage. I'm very disappointed. I apologize for this review, as I dont like negative feedback, but you emailed me, and I needed to make you aware.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

They were very helpful, professional and personable.

Bryan L. 
Rating:
5.0

Pops as I we call him at K&K Discount Tires is Awesome. Pops and his Son as he call him (The Boy) are absolutely the best ever. Everyone gets treated like family and if you're looking for a great deal on tires he's the man to see. Pops Thanks for Everything We Love You and The Boy Y'all are the Greatest.💖💖💖💖💖💖💖 see ya hopefully in the Spring❄🌨⛄

slynnia S. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Will O. 
Rating:
5.0

They are so friendly and go above and beyond. Like working with friends. I highly recommend them.

Sheila D. 
Rating:
4.0

We had a nice easy trip. Rental worked out and great.

Jennifer S. 
Rating:
5.0

Great customer Service

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Brandi J. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

It was good.

Debbie M. 
Rating:
5.0

No issues, just the drop. We did leave 6 blankets in the back. We are not sure, but we received no credit for this on our bill. We forgot to mention at the drop.

Joletta M. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
2.0

The office was dingy and the man at the desk was unmasked. He seemed to know his equipment, but struggled with the computer.

Jeanne W. 
Rating:
5.0

Customer did not leave a comment.

Wesley Z. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

CHANDA C. 
Rating:
1.0

I'm order to improve your service the workers need to check the uhaul every time someone uses it which they did not. I got charged for the condition inside of the uhaul with no evidence that it was me that did anything. It was cleaner after I used it than when we received it. There was what looked like bleach marks on the Matt in the back of the uhaul and what looked like powedered sugar. I will not go through this company again as long as I don't get my money back.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Very nice customer service 👍

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Damage on passenger side of box was not noted. Broken cup holder was not noted. Claimed 7/16 tank of gas looked more like 3/8 and confirmed by fillup after pulling out: 57 gal tank took 35 gal to fill. U-haul system accepted pics of all this and no problems at drop off. Pick up otherwise smooth and friendly and open before stated time.

Allen K. 
Rating:
4.0

Tell people about the hitch back-orders. Also if this happens give us some type of discount and an option to get a different vehicle. The pick up site location didn't give and give us an option of a truck after the mixup.

Christopher C. 
Rating:
5.0

Very helpful and efficient

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Nolan A. 
Rating:
4.0

Customer did not leave a comment.

Kristyna M. 
Rating:
5.0

Customer did not leave a comment.

CHERYLA K. 
Rating:
5.0

Extremely Pleasant and helpful on my return a good trailer

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Very helpful!

MICHAELJAY B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Everything worked out fine!

Robert O. 
Rating:
3.0

The U-Haul folks in Olean Ny were great. They even showed up at a garage sale we were having. Overall the experience was fine until arrival in Denver. It was a day late coming to Arvada so I agreed to pick it up in Denver the next day. Well after a two hour wait we were told our box got lost. The following Monday it was found. Not a big deal since we could deal but it sucks when you make plans etc. to unload. Would be nice if U-Haul compensates us a few days since delivery is guaranteed. Nonetheless our stuff got across country safely at a reasonable price.

David H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

I could not get the drop off web site to work so I just wrote on my contract the time I dropped it off and my phone number and that I had trouble with the website. They called the next day and were very nice!

JULIECLARE G. 
Rating:
5.0

Customer did not leave a comment.

cody W. 
Rating:
5.0

Very courteous and informative.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Nothing I can think of.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Biggest thing would be trailer tires.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Clifford J. 
Rating:
2.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

Theresa P. 
Rating:
5.0

The gentleman in charge was extremely pleasant. I liked him very much. And, no problem with the equipment.

RALPH E. 
Rating:
5.0

N/A. Overall experience was excellent

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

tane W. 
Rating:
5.0

Customer did not leave a comment.

terrence B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Macy L. 
Rating:
5.0

Online return is not functional.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

Cant think of a thing

alvin J. 
Rating:
5.0

A great experience.

John H. 
Rating:
5.0

The drop off location and gentlemen that waited on us was amazing!! 1000x times better service than the place we picked up our u haul truck from. I would highly recommend J&R to all my friends! Great service.

Joshua G. 
Rating:
5.0

They went out of their way to accomidate my needs.

Thomas W. 
Rating:
5.0

The truck we rented had a strong wobble at highway speed. Aside from this it was very good.

James G. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
3.0

It was adequate for the purpose and in a convenient location. The online check in process did not function and was not at all helpful and a little frustrating.

Roger V. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Great customer service

Larry C. 
Rating:
5.0

Everything at both locations was wonderful. The staff what friendly and helpful. Thank you

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

harold B. 
Rating:
5.0

Customer did not leave a comment.

Coreen L. 
Rating:
5.0

J&R W of Olean Ny is the only place we will return a rental to. The staff is welcoming and friendly. That almost made up for the bad experience we had. Again J&R of Olean is not the problem

Eric S. 
Rating:
5.0

The gentleman who serviced me on 4/18 was very nice and informative. He told me the truck I originally ordered (15ft) was unavailable and provided me with a 20 ft for the same price. He was very straightforward and honest. I was afraid of using uhaul thinking I would be charged for every little thing like my fault for a scratch that was already there but no trust issues. Honest place. Would rent from again.

Isaac G. 
Rating:
5.0

This was awesome. I know the sides of them say you can rent them cheaply but never would have imagined only $30 for the day to move all my sons stuff back from college we will for sure do this again thank you

Chrissie B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

It's nice to know our hometown uhaul was available on such a short notice to help us move things in terrible weather conditions. Ron helped get us an economic game changer to not get soaked or let our household contents either. In these crazy times it's nice to know safety is till an option from retail companies!!

Scott R. 
Rating:
5.0

I had no problems. They were fast and friendly.

Denise E. 
Rating:
5.0

Customer did not leave a comment.

Boyd O. 
Rating:
2.0

Why was my request for a small trailer changed to such a far away location? 1 1/2 hr. to pick it up? I went past the Belmont Uhaul when I left Sunday morning and noticed they had a 5 x 8. That would have been 1/2 hr pick up ....why not just upgrade me when something gets changed? Uhaul should reimburse me in gas at least.

Eugenia M. 
No reviews have been submitted for this location.

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