Customer Reviews for J&S Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&S Auto

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chuck S. on

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Michael W. on

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I dropped the truck off a day early at 1:30 on the 24th, the hours posted were 09:00-14:00, however, no one was at the location. After a 15 minute wait, I took several pictures of the truck and dropped the keys in the drop box. To my surprise, I received a cleaning charge from the drop off location. I will challenge the charge through my credit card company, and never use a Uhaul rental again. Terrible way to get repeat business, when you charge a hidden charge. The truck was not dirty, I have pictures to prove it.

judy S. on

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Make sure your trucks have enough freon My son drove 9 hours without air conditioning. But the truck and facility and organization was great!

Rita Trent L. on

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easy place for drop off..no one there but had good system for drop off

Nick H. on

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Trailer was filthy inside, debris, broken glass.

Joshua B. on

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The trailer hit failed and came loose while going down the road. The chain snapped and the lock down on the hitch back off going down the road which caused the trailer to come lose. Thankfully there was no damage to me or the trailer but will not use uhaul trailers in the future.

Wallace T. on

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charline H. on

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I have no complaints, easy in easy out, owner was helpful and courteous. Thank you

Carl S. on

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Clean the truck. Smelled like smoke and had tobacco in the cup holder. Initially messed up the starting mileage and it was never corrected even though I was assured it would be. Both locations were rude. I don't believe I will be using uhaul again.

Ann B. on

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PAMELA B. on

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Diane D. on

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I had to back the trailer into a confined space that wasn't paved.

Kishor S. on

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Kevin S. on

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Zachary E. on

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John C. on

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I was originally supposed to pick up my auto transport at Swaneys Contracting Services LLC but when I arrived at 8:30 am on 7 Oct, no one was there even though they were supposed to be open at 7 am. I waited until 9 am (my requested pick up time) and no one ever arrived. I called the number for the location and got an answering machine so I called the 800 number. The person who answered was very helpful and moved my reservation to J&S auto which was about 10 miles in the wrong direction but I was late so I accepted. I arrived at J&S Auto only to find no one there. I again called the 800 number and spoke to another helpful person (I think it was the same person) who was in the process of rerouting me again when the J&S operator showed up. He said he left for a while because he did not believe he had a pick up until 10 am. I hooked up and he went in to do the paperwork. He asked me if I minded dropping off the trailer at another location across town because he had too many auto transports and I agreed. He typed up all the paper and asked me for $54.95 after crediting me the one-way drop off fee. I filled out all of the on-line paperwork the previous night expecting that I would be able to hook up and drive away so I called the 800 number again for clarification (i think I got the same person again). She told me the online process was just to reserve the trailer and none of it applied to the actual contract. this caused me a great deal of frustration because I needed to get to my location and was already 2 hours late. The hype on the website said I would cut my time in half by providing the online information, including credit card information, but it did not. I paid the fee and left very angry with the entire process. U-haul did provide me a $50 credit as part of the reservation guarantee or something but it hardly makes up for the extreme events I had to endure for this very simple rental. I rent from Uhaul consistently but this event makes me question my loyalty.

Buddy M. on

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rolland E. on

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the office is full of smoke smell. It really smelled awful.

Laura P. on

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James B. on

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William D. on

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Maintain equipment

Alison H. on

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Proprietor was very nice and accommodating. His office was a little rundown so that’s the only reason he didn’t get all excellents.

Dennis R. on

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John was very friendly and accommodating. He was actually there in the office. Other Uhaul renters are not in their office or just don't answer the door. No customer contact, what's with this crazy world. I definitely recommend John because he cares enough to be there when you need him. Thank you John for making our move a pleasant and smooth sailing! Definitely recommend your business to our family and friends!

Donald S. on

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John was very professional and handled my all needs. I would recommend him to family and friends..

Larry F. on

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He was rude and in helpful with the issue of no pads or furniture dolly.

Garry S. on

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The location was not what I had selected when making my reservation 2 weeks prior. In fact, it was 30 mile further away. Not the fault of the location owner - this change looks to have been made by U-haul corporate. I rented a utility trailer for a one way trip. This change added almost 3 hours to what was already going to be a long trip.

Robert F. on

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Terrible should not be a U-Haul location

Robert C. on

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David D. on

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Nancy T. on

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JAMES J. on

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