Continue the current accommodating service. U-Haul has always been helpful in their service.Michael F.
Customer Reviews for Jarms Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tawny, our ACE clerk, was very friendly & very thorough. We appreciate her detailed information & this very smooth experience. Thank you to her & to Jarms ACE Hardware for carrying U-Hauls!Gregory Z.
Customer did not leave a comment.James D.
They did not hook up the trailer correctly to my truck, as soon as I tried to drive the car up the trailer itself came completely off almost taking off my tailgate.FILIBERTO J.
Customer did not leave a comment.Keith L.
Customer did not leave a comment.jack W.
was told we could pick up a truck in Moscow but when my son arrived to pick it up there was no truck available. Had to drive over an hour to Cheney just to pick up a truck to move from Pullman to tricities. Uhaul can do a better job scheduling vehicles to insure availability. Will probably use another company next timelonnie H.
Because of the cell phone check in did'nt work it was a pain in the ass returning the rig.Dennis L.
The lady that runs the desk is incorrigible. I have dealt with her twice, and she is very aggressive and insulting. They told me that if I have questions to call a phone number that they wrote down for me. It was a phone number to sign up for telemarketing. Are you kidding me?!Eric P.
Please fix your after hours turn-in app. It didn't work. We couldn't advance past taking puctures of the odometer and fuel guage. It wouldn't accept the pictures or let me press "CONTINUE" to the next screen. When I called to report the problem, I was on hold for 1 hour and 2 minutes before a rep came on the line - had to plug in my phone because waiting on hold used up my battery. Luckily, I was calling from home and could plug in my phone.Robert A.
Easy. I called from my car and an employee came out to the lot and got me checked in.JAXON DAVIS C.
Customer did not leave a comment.CHRIS Q.
Everyone was wearing masks and practicing social distancing, and the employees were very friendly and ready to help us.Parker N.
Ace Hardware here in Cheney make you feel like it's a small town and they remember you from each visit. Special touch.SUSAN S.
Great service checking the trailer out. Very helpful pointing out where to get items needed for the moveRobert H.
Customer did not leave a comment.James H.
The employees were great, but U-haul policy is terrible. I had to pay for three days truck rental and insurance for a one day move. I won't be renting from U-haul again.Then to add insult to injury I was billed for an extra day. Done with U-Haul.Christine H.
Customer did not leave a comment.Shannon M.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.David S.
Tawny is fabulously helpful! The process was easy and she is efficient.RACHEL B.
Customer did not leave a comment.RACHEL B.
Very quick to respond help me unhooked and I was in and out in less than 10 minutes. ProfessionalGary S.
Two reps had to help Had to help me with chain and trailer. Chain not attached to important part of vehicle by monmouth location. Levi in Cheney was very helpful.Lisa H.
The couplers on the hitch on the trailer that we rented never got tight enough around the ball to stop any excess movement. I think that is an issue that your maintenance crew should look at. Otherwise it was a successful rental.Lisa W.
Customer did not leave a comment.Aliana M.
Customer did not leave a comment.JERRY K.
Rented 3 weeks ahead and didn't have the size truck I rented.Richard B.
First off....I requested to drop off in Wenatchee!! Ended up having to drive hour plus out of my way to drop off in Manson...and then you charge me for a extra 40 plus miles...BS....DANIEL N.
Issue with pre payment for second party to pick up van. They did not read initial contract and demanded payment from my son who had to use his debt card, when mine was on file, I was the one who rented the van and authorized for him to use it and use my card for all charges.David F.
Garbage experience was charged for the wrong trailer and they refused to refund me. Will never be using uhaul ever again.Bastian T.
Customer did not leave a comment.Delbert K.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Cynthia B.
Customer did not leave a comment.jock M.
Customer did not leave a comment.MICHAEL N.
Best UHAUL location ever! Everyone friendly and efficientFrank W.
Customer did not leave a comment.bridget F.
I was overcharged. Odometer off? I drove less than 60 miles, but was charged for 90.Leilani R.
I parked my car and trailer where I wanted to. The gentleman came and unhooked it for me and I was off. It was a very easy process.Jessica C.
Customer did not leave a comment.Keanna B.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.william F.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.FLETCHER M.
Customer did not leave a comment.Rhett D.
Customer did not leave a comment.Delbert K.
One of the tow bar straps on our tow-carriage broke mid-trip and caused us to miss a Friday deadline, forcing us to stay in a hotel for two nights to wait for the office to open on Monday. We were able to complete the trip but had to slow down significantly out of concern for the vehicle being towed. After dropping the tow bar off, we discovered the other strap was at the breaking point as wellMIKE C.
Customer did not leave a comment.CHERYL P.
I have had great experiences multiple time from the U-Haul at the Ace Hardware in Cheney. After another location gave away my reservation to someone else, Cheney U-Haul got me rolling.CHRISTIAN J.
Customer did not leave a comment.Garrie C.
Breanna gave us excellent customer service!jock M.
The truck needed a tune up very badly. We went 7 miles and had to put 5 gallons of gas in the thing because it was running so rich you could smell the gas. The customer service rep agreed and should have considered that in the final price. Hopefully, the truck will not be rented out again until it gets looked at.Eric C.
keep front windows cleanLisa H.
The only issue on the day of my pickup was that the person renting the trailer before me was late to return it and I had to wait about half an hour to use it myself. The Jarms ACE team apologized on the customers behalf and kept me updated when the trailer was returned. Israel was awesome and helped me set up the trailer and complete paperwork promptly.ROBERT C.
With respect to the question "Was the equipment clean and well maintained?", I selected no. That is based completely on the tires. The trailer itself was clean and well maintained. The tires were worn substantially beyond specifications. No tread, completely flat, smooth.Jack S.
Great service, I liked it.ARNOLD E.
The UHaul desk at Jarms Ace Hardware made this whole transaction easy as can be. Thank you!RAYLENE C.
Man there was wonderful and he helped me and made it very simple for me to return the truck. Very friendly and kind.WENDY B.
When we reserved it, it was supposed to be for 8 hrs. When we showed up it was rented for 24 hours. Which we didn't need. They wouldn't do it for less than that. So we cancelled it and drove all the way to north Spokane trying to find another one. We couldn't so we had to go back. I reserved it again and made sure it was for 8 hours. When we showed up it was correctly booked and they didn't say this time "It has to be 24 hours". I doubt I will use this location again.DAVID M C.
Kelly was wonderful. She kept apologizing that it was busy, I kept assuring her it was ok. She clearly loves her job. She takes time to spend with each customer , even when she was busyKelli K.
Personnel was not aware of any door issues with the trailer until I arrived to pick it up. Should inspect the units better before renting them out.Eric Y.
We had a lot of difficulty with this rental, started out with U-Haul's website, the pick up location had to call a third party in order for us to get the trailer. After getting the trailer, loading it and starting on our way we received a call saying that our drop off location had changed. The drop off location was over an hour away from our final destination, we talked to a service representative to try to find a closer drop off, we found on and let him know of it. It cost us more money to drop off at a closer location. Needless to say we are not happy.John W.
Customer did not leave a comment.james G.
Customer did not leave a comment.Lori E.
Thoroughly satisfie$Michael S.
Because your system was down and I had to pay cash, I was unable to immediately get my cash deposit of 100 dollars back and had to settle for receiving a check, whenever I get it in the mail. I was really unhappy with this a felt it was wrong not to get my cash deposit back immediately, since I had no choice but to pay that way because your system was down. I'm none too happy with uhaul at the momentSTACEY E.
Very helpful staffmichael H.
Nothing! Everything worked like a charm. Everyone at ACE/Jarms is so nice and welcoming.... Its like walking into the old General Store and everyone calls you by name...... AwesomeTOM B.
Breanna is a customer service goddess.Adam B.
Customer service was very poor. i had a 24-7 pick up scheduled, they never left the key in the box, would not admit it was there fault. I called U-haul they said yes its right here in our computer your suppose to have the ability to pick it up. 2nd when i went back at 1000 am, now 2 hrs behind. I am standing outside with other customers 10 min prior, understandable not to go in yet, (due to Covid, and not being open) but i explain the situation to a timid employee, that i am not blaming anyone but i need to talk to a manager, to get this started, so i can get on the road. No doing, when i walk in , I am attacked verbally by the manager that i was treating there employee wrong, I hadn't even had a chance to tell them the issue yet. Then the manager would not listen that i was to have had access to pick up my UHaul early, (we don't open till 1000 am) , i understand , but the setup was for me to pick it up early, i had already not only talked with UHAUL AT 0800 am , and the owner the few days before. I called them right in front of the manager and the manager still would not accept any responsibility for the stores actions. This is not acceptable customer service for 3rd party or another contractors work to be handled in this manner. THE WHOLE TRANSACTION , WHEN I WAS FINALLY ABLE TO PICK UP , WAS NOTHING BUT RUDE. EVEN WHEN I WENT OUT TO THE TRUCK WITH THE MANAGER, I SAID I AM SORRY YOU WERE PUT ON THE DEFENSE, NEVER EVEN LOOKED AT ME. SO SAD FOR PEOPLE TO TREAT ONES LIKE THIS AT A PLACE AND COMMUNITY THAT IS AS SMALL AS IT IT IS, LET ALONE ANYWHERE FOR PROFESSIONAL BUSINESS TO BE CONDUCTED IN THIS MANNER.Robert F.
Thanks Tawney for polite and kind service at Ace hardware Cheney Wa 99004. MFCManuel C.
Levi helped us soo much and was soo polite. I have used this location many times.Karen S.
I don't think it's right that we were charged for extra mileage. The Cheney return location was further away, I think then estimated by U-Haul. We were unable to find the place to return the truck with the â€œmapquestâ€ directions. Called then, not once but twice to find they had sent us on a â€œgoose runâ€ in the wrong direction as Cheney has more then one â€œ Andrus RDâ€ . It is the same but comes out in different directions. The First Lady, even though I gave her our address told us the wrong way. After driving, which seemed like forever we stopped and called again to find out we weren't even close!!!! So the extra miles on the truck were not anything we did, but rather an issue with directions! Thanks!SUSAN S.
It would have been nice to know the doors have an auto lock feature. The door locked while the keys were in the ignition, so we lost 90 minutes of our time waiting for a locksmith, then had to pay $100 to get it unlocked. Would be helpful if you covered that information in the rental details. Other than that, the experience was fine.Justin J.
Maybe have more than one uhaul representative working at a time seeing they can get busy in the store they are in.kaycee M.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Chad P.
Everything was great. Isreal helped us both at check out and check in and was very nice and helpful. Thank you for making our move simple.mandy M.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Hal P.
Customer did not leave a comment.Rion A.
I was charged for gas as if I did not put in any gasoline. At 10pm, after moving myself all day, I had not expected to go and start the truck to find it not working. The lights were not left on to have drained the battery, so I had no idea as to what happened. It took an hour to get a truck out at that time of night. Then the truck had to run, using the gas that I had put in at the start, to keep a charge. So, not thinking, I returned the truck to its location and brought the keys the next day. I had explained the situation but no discount was given for the inadequate maintenance that could have caused my waiting an hour in the cold. Instead, I still had to pay, this time monetarily, for the problem via the gasoline charge.Dana R.
Nothing the staff of the Cheney location are models for perfect employees.Sean M.
Our truck was covered with mud including the inside cabin even the steering wheel. And the bed in the back had mud all over in it. My husband tried to wipe it up with rags we had and the gas tank was below full.Terrance M.
Gerry was so helpful and polite.Karissa F.
I had dangerous driving conditions due to the left front tire as there was something wrong and didnt realize it until after I stated the drive and I made a complaint with the location upon drop off and they filed a complaint on my behalf as there was clearly something wrong with the vehicle and it was unsafe to drive.Caryn S.
They charged me 39.00 for 2 gallons of gas. Not sure if I will ever use uhaul again I've been using uhaul for over 40 years normally I return vehicles with more gas than it had I believe 30.00 to be very unrealistic to put in 2 gallons of gasLance W.
Customer did not leave a comment.Jason S.
It was quick and easy, I liked that.donelia P.
Customer did not leave a comment.James K.
Customer did not leave a comment.vitaliy S.
Customer did not leave a comment.VICTOR A.
Everyone who helped me was really friendly. Was a good experienceCHRISTIAN J.
Desk person was rudeLouis V.
Gas mileage on u-hauls suck. For that reason, I rent as a last resort.Gary A.
I was told that my tow dolly would be at a location nearby. After driving 150 miles to pick up my car I was told that the dolly was another 45 minutes away and that it was the only one in the entire Spokane area. Hard to believe in a city of 250,000Clinton S.
Unit needs a new battery. Dome light was left on for approximately 1.5-2 hrs and battery died. Needed to use portable battery jumper.Albert P.