Due to the U-Haul outage, I had to wait two hours as the system keep crashing. They did not have any blankets. I tried the Medical Lake U-Haul first at least a week earlier, but it did not go through until I made the Airway reservation. I had to reorganize my moving plans for the second reservation. After making the second reservation then the Medical Kake location showed up and I had to cancel it. The airway Heights locations were friendly.
Katherine P
Builders Supply & Home Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Airway Heights, WA 99001
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- 4.5 Average Customer Rating
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I was scheduled to pick-up at the Uhaul in Downtown Spokane and they did not have a truck ready for me when I arrived so I was sent to this alternate location, which was both extremely inconvenient and also cost me as the guys I paid to load the truck had to sit and wait an hour and then took another 1/2 hr going to get moving blankets since only 5 were available at the alternate pick-up location.
Danielle PWhen I first want to rent a truck from Uhaul, I went to the closest location to where I live in Medical Lake and the rental agent told me that he will have a truck for me to pick up on the day I requested. Then, the same day in the afternoon, I get a phone call from Uhaul, and he asked me to rent a 20ft truck from that location, because he won't have a 10ft truck on that date. I said 20ft truck is too large for me, so he told me that I have to go to Airways Heights to pick up a 10ft truck. So I rented a 10 ft. truck in Airways Heights which is 10 miles away. As I drove by Uhaul rental, I noticed they had a 10ft truck there. Afterwards, I stopped there and told him that I was told to go to Airways Heights. He didn't know why I didn't rent the truck from him that was waiting for me. I found out that a Uhaul district manager called me to go to Airways Heights. I guess he wanted me to spend more money for milage.
Thaddeus SThe running lights were NOT operating. It only had brake lights and turn signals. The rollers were bad making the door very stiff and hard to open. The brakes on the trailer were NOT functioning. The inside had a lot of damage. Overall, the trailer wasn't as good as it should've been based off the years I've been renting Uhauls. This was the worst item I've rented from you.
RENEE NThe vehicle wasn’t full when I picked it up. I put more gas in it than I used and still got billed fuel charges from U-Haul.
CHARMA B