Customer Reviews for Jasper Sales & Rentals LLC
(U-Haul Neighborhood Dealer)

194 reviews

4390 N US Hwy 231   Jasper, IN 47546

(812) 827-2482

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 827-2482

4390 N US Hwy 231
Jasper, IN 47546

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

Drue B. 
Rating:
5.0

Customer did not leave a comment.

Shelly D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

I picked up the tow dolly in jasper. I was suppose to pickbup the truck here also but they did not have one available. I had made a reservation 3 months in advance. Very disappointed that it was not available and I had to drive further to get it

Tessa F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Easy drop off

William S. 
Rating:
5.0

Nothing. All was great.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Rhett E. 
Rating:
5.0

Customer did not leave a comment.

Rhett E. 
Rating:
5.0

Everything went very well, and I definitely would recommend them, as smooth as everything went I wouldn't change a thing. If it ain't broke don't fix it.

Martin E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

I would absolutely support this business with my business!

KYLE ANTHONY S. 
Rating:
5.0

Location and service where excellent from the Jasper rental facility. My biggest complaint is no jack stand for the tongue of the trailer. Without this it makes it extremely difficult to remove the trailer from hitch. And very strenuous on a person to lift. Very poor design by not providing this as a standard

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Don F. 
Rating:
5.0

Muy atentos

Julio Enrique C. 
Rating:
5.0

Make sure gas is correctly 3)4 full when I picked it up they said it was 3/4 full and it was only half and needed to be 3/4 full when brought back so I had to an excessive amount of gas in to only use the U-Haul for less then a 20 mile trip

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

Customer did not leave a comment.

Wanda U. 
Rating:
5.0

Nice area

William S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

gentleman there was very helpful

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

Carma T. 
Rating:
5.0

Everything was great at both the pickup and drop off locations!

Albert D. 
Rating:
5.0

Customer did not leave a comment.

doyle G. 
Rating:
5.0

Good Uhaul location. Helpful staff. Explained everything thoroughly especially safety related information.

Robert D. 
Rating:
5.0

Always great customer service

Martin T. 
Rating:
5.0

Very friendly

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

QUENTON H. 
Rating:
5.0

Very excellent customer service on both pick up and drop off...it was the first time for using your company...look forward to the next time

Kerri C. 
Rating:
5.0

Customer did not leave a comment.

Jamie N. 
Rating:
5.0

Customer did not leave a comment.

Katherine J. 
Rating:
3.0

Customer did not leave a comment.

DONICA J. 
Rating:
5.0

top notch

Badger F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Jasper Sales and Rental was very easy to work with. We were unable to pick up on our scheduled time and they made it so we could pickup after hours. If I ever need to rent a U-Haul again this is where I will go.

Timothy M. 
Rating:
3.0

Very early hours, and when I went online to return, website and ap couldn't find my order to allow me to return. Had to drive 2 hrs each way next morning to turn truck in. In all figure I lost a minimum of 9 hrs, $60 in gas and another 300 tied up waiting for return.

MATTHEW S. 
Rating:
3.0

Keep me informed of what's going on. Changes were made to my pick up location without me being informed. I got to my set location and there was no truck there. Luckily, the owner JD was a big help in making sure I got a truck. Moving is stressful enough, but not being able to when you've already made plans for a move is aggravating. I went with uhual because usually it's convenient, but this was a rough experience. I also was not able to speak to an agent while I was trying to figure out why and how my reservation got screwed over without any type of notification. This has been my worse uhual experience

Quentin F. 
Rating:
2.0

Customer did not leave a comment.

JOANNA H. 
Rating:
5.0

rental went seamlessly perfect

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

ELSA R. 
Rating:
5.0

Customer did not leave a comment.

Badger F. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Maditchial C. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Warren A. 
Rating:
4.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Person on site was very helpful and knowledgeable. I would go there again.

Dee B. 
Rating:
4.0

Use more air freshener. The odor was bad in the truck.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Abbie P. 
Rating:
5.0

Customer did not leave a comment.

MELINDA E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

MELINDA E. 
Rating:
5.0

I have no complaints.

Audrey T. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

I've rented from UHaul several times, but this was by far the best experience I've had. The gents at the rental store were friendly, helpful, and courteous. I hope you can find a way to reward them.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Chuck G. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
4.0

Great Service

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

The gentleman that assisted me was very helpful at the time of pick up and drop off, very nice.

mario A. 
Rating:
5.0

Rental went very well. Trailer towed very nicely. All around, a great experience.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
4.0

I picked up the trailer at the Jasper location, but once I got it all loaded up and on the road, I realized that the trailer lights were not working. This needs to be something that is checked at the pickup location when the unit is picked up.

Ethan E. 
Rating:
5.0

The gentleman I turned my rental trailer in to was friendly and got me quickly on my way.

JOHN K. 
Rating:
2.0

I got to the location and no one was working although the sign said open and the hours of operation showed that it should've been open. I tried calling the business numerous times. Even tried to call to let them know the blankets I requested were not available and asked for a call back... of course, no call back. Extremely disappointed!!!

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

We were disappointed that we only received 2 dozen blankets at the pickup location and weren't given a credit for the 2 dozen we didn't get. It was the Uhaul employee's issue.

Keith B. 
Rating:
5.0

Just call the owner of this branch. He went above and beyond to book the rental and even showed up early on moving day, just to be sure that there would be no complications. He was very professional, friendly and accommodating.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

everything was great, very friendly people

mike B. 
Rating:
4.0

Customer did not leave a comment.

Bryce C. 
Rating:
5.0

Went way above and beyond. We needed the truck 3 days longer than anticipated. Your staff was so understanding about needing extra time. I am so appreciative for the understanding. My daughter is going through a divorce, and had to move everything into a storage unit. It took more time than expected. Your team is outstanding. Thank you so much for such awesome service. Kudos

Eva B. 
Rating:
1.0

Dispatch call center was rude and unorganized. Did not seem to understand what was happening. Spoke to 4 representatives before issue a were addressed. Never did get the correct size truck.

Kristi C. 
Rating:
5.0

Outstanding service! They do UHaul proud!

ed L. 
Rating:
5.0

Guy was very nice

Charles H. 
Rating:
5.0

The local U-Haul business did an excellent job handling rental and customer concerns/needs. I will use them again without hesitation and recommend business to family and friends. Corporate U-Haul representatives confused me with unneeded phone calls and emails. Corporate U-Haul also invalidated one contract I made with local dealer (very confusing).

Greg H. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

April W. 
Rating:
5.0

The manager at this location is very friendly and helpful I don't believe anything needs to be changed here

Danny H. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Great experience.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

adrian M. 
Rating:
5.0

Customer did not leave a comment.

Leidy P. 
No reviews have been submitted for this location.

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